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September 11, 2007
Problem in handset and poor response from customer care!
WE are using Tata Indicom walky-prepaid. Since 5 days my phone is not working there are no incoming calls on the phone whenever somebody calls, The caller is able to listen the proper ring on the phone but the call doesn't come to the the phone its not ringing here on my phone... I tried to speak the customer care several times firstly its really very very irritating and difficult to get these guys (Customer cAre no. 12524) secondly they give you such a stupid illogical, literally a third class response they said there is some technical problem which will be solved in 30 days... Is this a way... we have checked from other people nobody is facing the same problem... they are giving a very stupid response... they are not interested in attending complaints of their customers they just know how to cheat their customers... If you can take an early action in this regard... it will be highly appreciated... as we are in a mess... don't know what to do to whom to speak... Contact No. is 64164693, also you can get in touch at 9873159230!
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March 19, 2007
Fraudulent DSA's
This is to bring to the attention of Tata Indicom- Walky services.
I was approached by one of their DSA's - Trinity Services in Mumbai, for a Walky subscription. They offered a spacial rate of Rs:561.00 and the numerous Plans. I opted for the Rs:180.00 Plan.
They offered that if I make a cash payment, I would be provided running services within 3 days. I signed their subscription form on the 27th of Feb'07.
At the time I had informed them that I will be available only till 13:30 hrs at residence beyond which I leave for work and there is no one available after that at home. They agreed to arrange with my specified time.
However, till now no one has reached for a verification. I continued to call their Representative, Umesh however, after the initial one or two time he has stopped receiving my calls. Thereafter, I tried calling their office, Trinity, and the representative who received my call, promised that someone would visit me after hearing my complaint and that she would send the request to the concerned department.This was around the 12th or 13th of March'07. However, no one has shown up till now(19th of March'07) and since the four days no one even responds to my calls. Someone did pick up the call on Friday last, 16th of March, however, did not speak up. Now neither has someone visited me nor called me for setting up teh appointment. Now I am forced to believe that they hasno intention of paying back my money nor set up a connection. I would urge no one to get into their talks and buy connections until they come and first setup one at your place. It may be possible that this is just a conning company.
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