I have paid 3600 Rs. cash for getting Tataindicom's broadband connection, but could not get. That executive is fired from that company, and company is saying that we can't do anything, becoz u have paid cash.

I have only the receipt of Tataindicom.

Dear Sir,

Pls look into the matter, my net is not working for last 15 days and nobody is responding to my complaints, I am being charged for every single day when the internet is not working. I have lodged numerous complaints but nobody is even ready to acknowledge the complaints.

We took a TATA Indicom BroadBand Connection on 22 Nov 2007 ( User id : [email protected]) and till this date we are just regretting on our decision as the internet has not worked fine even for one week. From 19th December 2007 it has completely stopped working and my numerous complaints via Emails and Telephone fall on deaf ears.

The call center executives are just courteous but in context of solving problem they are of no use.
These are the snap shot of the complaint I have raised

Total no of requests (No's and Dates of complains) I have made till date (This does not include numerous folloup's and email's) : -

1) 4457257 26th Nov 2007
2) 4326990 11th Dec 2007 (Auto Closed)
3) 4335746 12th Dec 2007 (Auto Closed)
4) 4344186 13th Dec 2007 (Auto Closed)
5) 4400136 19th Dec 2007 (Auto Closed)
6) 4473000 22nd Dec 2007 (Auto Closed)
7) Raised again on 28th December 2007 (Auto Closed)
8) 4518174 02nd Jan 2008
9) Raised again on 03rd Jan 2008

After requesting Tata Indicom for more than 15 days to correct my interent nothing happened so I initiated a request through an email from [email protected] to [email protected].
But after receiving no response I forwarded my request to
[email protected], [email protected].

Since no response came from their side also I raised the request with
[email protected].

With again I got response I sent emails on 1st of Jan to
[email protected], [email protected].

Till date its been 15 days my net is not working, leave apart getting it rectified nobody is responding to my emails, I have paid advanced rent for 4 months and I have received bills also, they are deducting money as per schedule but they are least interested whether I am receiving the promised service or not. I am completely disappointed and frustrated by a company which is associated with TATA brand name which represents trust.

Pls look into the matter and help me.Pls get my connection disconnected and help me gte refund of my amount paid to Tata Indicom Broad Band. My contact detail is 09911553205

Kind Regards,
Rajesh Sharma
9911553205

My Tataindicom Broadband connection user ID is : [email protected]
My address was entered wrong as Prasad Rao.
Please change to correct address
The Address is :
Dr.N.V.N.Charyulu
1-2-36/A/1; Gaganmahal road;
Domalguda ; Hyderabad-500 029.
Tel.No: 040-27632136
Cell : 9848665426

I got a new broadband connection of Tata Indicom on 19th Oct 2007. It was a pre-paid connection for 6 months and I paid more than Rs.3000 for that. On 27th October, I found that the connection is not working and raised a complaint. They promised me service within 24 hours. Its 30th October already and there is no sign of service. When I call the customer care, they say that there is some cabling issue and they dont promise on any date by which they can fix the issue. On top of that, some customer care executives are very rude in their interaction and exhibit a sort of don't-care attitude.

My basic question is if they had cabling issues, why didn't they say that before giving the connection? They are very responsive till they get the money but, after that, they behave as if they are in no way related to our issue.

This is not the only reason for my anger. One of my relatives also had this connection and the service was so pathetic that it worked for only 1 day and they did not rectify the issue for more than a month. Then, they started giving lame reasons that they could rectify only if the account was renewed. They declined to provide a refund. Finally, my relative raised a cancellation request and even that is pending since 1 month.

If the consumer fails to make the payment by the specified date, he has to pay a penalty and the service provider may go to the extent of disconnecting. But, on the other hand, if the service provider fails to provide the service by the promised time, there is nothing to penalize them. They roam around freely cheating many more consumers. I think, we need to put an end to this, so that consumers have some means of penalizing the service providers for poor service.

Thanks,
Vadiraj.

I am using TATA Indicom Broadband for running Cyber Cafe. This is biggest mistake of my life ever. I am in such a trouble so that either I have to shut down my business or start another business.

Tata Indicom Broadband internet is usually down during business hours. If by any means its running is always have problem of frequent disconnection or low speed.

The Customer Care Executives are so reluctant to take complaints & also complaints were closed at their ends without any resolution or call back.

Someone please help where I can have justice for the same. Show me the path so that I can fight for poor & services provided by TATA.