To start with, I took this connection about an year ago or more than that. They didn't have any setup charges if I pay them a lump-sum for 6 months together, however I was never aware that is a catch all about and am landing to a biggest trouble in my life. I paid them the amount for 6 months, it took them 3-4 days to get it installed, I was happy spped was not that impressive but I had 24 hours connectivity to internet. Soon after sometime problems started when after every few days, there was one or the other problem.
I called up their customer-care services, number bot in use. Finally got the number after dialing "Dial-in services", then got connected to someone sitting in pune, who asked me all sorts of weird questions and at the end of it told me I am forwarding it to the relevant department, who will contact you shortly and will resolve your issue, gave me a reference number. I waited for few days nothing worked no one visited. Later on I called up there center again, now this time it was a girl I was speaking with, again asked me all sorts of weird question and said I am re-forwarding the request as the reference number you are giving me on my system it says the issue has been resolved already by the department, they visited your place as well and found everything ok. Which was a total lie as noone even visited nor the problem was sorted.

Now it was already 7th day... I was really getting frustrated I called up again now this time I was speaking to person in hyderabad, I suppose then I asked him that I would like to speak to supervisor, he said no supervisors are available, when I asked him when will they be available. He said I am not too sure, I asked him if they can call me back, he first said no, then after some time trying to finish my call, he said "I am sending the mail to my supervisor, who will call you in when they are free." I waited for 2 -3 days, no one turned up no calls been made, surprisingly problem automatically was sorted out... but it was not sweet for long, thereafter what happened at night problem arose again, now i was furious called and this time I was speaking to some1 in Delhi/pune I don't remember, but she was a manger as per what she told me, she said I've noted these details and she'll personally get this sorted out for me as there have been some line breakage in my area, I asked her a simple question why can't they inform their customers about it and moreover they must provide some alternative to their customer she apologized and told me you validity would be extended and would be sorted out very soon however refused to provide and specific time.

Problem was sorted out after 3 days finally after another couple of calls.
Then after few weeks again a problem, I have just lost it... now it was getting on my nerves... I no more required any solution-I called them and told them "Since the day I've taken this connection, I've always had one or the other problem, nothing been sorted out for me as yet, so I need my money back." They said as its a prepaid a/c we can't refund, no I've hardly used their connection... no services been provided and as per the inconvenience I've faced with TATA I should have got my money back. This is not all, after so many complaints finally I can use my connection and this was the time i used my connection for more than 20 days... the maximum time I would have used the connection continuously since the time I've bought this connection.
However now it came the day to renew it, so I just thought giving it another chance toTATa, and renew it finally rather than going for a hassle to take any other co.'s connection.

It worked all fine for few days... however again the link/no browsing problem started... they again gave reference numbers and said will extend validity everytime happed during weekends, I wonder why? And I m not too sure if they even added the value to my pack or just said like that. Now, about few days ago my another renewal was due on 17092007 which has not come, however they says you have only Rs. 11 in your account, you cannot use it. I told the customer care representative you should have at least called me to inform about the renewal, no calls made, nor any communication made and you have suspended my connection, they had no answer to it.

Now I said I need to access it they said you need to renew it, I aid okay how do I do it instantly, the agent "Nitin" was his name---so called floor supervisor said you can renew the a/c oer the internet paying online, I paid thru my ICICI bank Netbanking as per ICICI they have made a payment straight-a-way to vsnl TAT indicom Broadband However as per VSNL they have yet not received the payment. They can't send me a written confirmation saying that they have not received the payment so that I would take it further with ICICI bank why payment is deducted from my account, I know they have that money and someone is not doing there duty. I told them to start my services again or return my money, they say they have not received the payment.

Beware!

Tata indicom broadband service is pathetic, my connection is not working for 10 days this time only. Last month it was down for 20 days. Despite calling the customer care every day nothing has been done till today. I tried to contact the senior person at customer support but they sey no body is picking up the phone i think they just transfer you call to empty cabin. There is no update what so ever about the restoration on connection. I am fed up with their service. Please do not take it you have alternative. Or i think better not to have any internet as poor service is worse then no service and you end up with losing your money.

Tataindicombroadband.com don't call this is broadband Please call Tataindicomdilup.com. When Tata enter Broadband business In there Broadband unlimited or limited Plans there speed like dialup speed & till date they not change there infrastructure, only they change the way of taking the money from customers. Right now they get money from there customers in advice not give proper service.

This is cheating with every customers & with their money!

This is regarding the worst services offered by tata indicom and based on this i will proceed legally.

As i had applied for the Tata Indicom Broadband internet connection on 10-06-2007 with the marketing executive named Mr. Shivaram ( Film nagar area - jubilee hills ), filled the application and gave the cheque for 3146 rupees. He told me that the internet will get connected with in 3 days and broke the promise, now i had waited for 16 days following his requests but at last he is telling that it will take some more time and he is not sure about the time also. His superiors are not interested to talk with the clients according to his words... So whom should i go for and where should i complain, if i was not able to get internet with in 2 days, i will proceed legally and file a case against tata indicom.

Regards,
saikiran reddy.

Please refer to my inquiry number 1205673 and the complaints number 2651876 and 2684166. My internet connection just got activated on Monday, 11th June and today its Friday, 16th June. I am really sorry to inform you I never expected such worst connection from Tata Indicom and not to mention such poor support team who just doesn't know how to troubleshoot the issues. They are just playing around with trial and error method to troubleshoot the issue.

Please be informed I have lodged a complaint on Tuesday, 12th June because of several request timed outs in the link and also slow transfer rate of just 4-8 KBPS when I am being provided bandwidth of 256 KBPS. The second complaint was raised on Thursday,15th June because my connection went down completely. For both the above complaints I never got any feedback from anyone who just didn't bother to provide the updates to the customer. It was me who kept on calling the FE and customer care executives for the updates. I am highly frustrated about the support being provided from a brand like TATA Indicom, the Field Engineers are just good for nothing. They are not at all technically sound. I am having a very good experience in just 5 days ever since my connection got activated which I never expected. TATA Indicom is just fooling the customers.