I have bought 3 months prepaid subscription pack from Tata Indicom Broadband on 17th Apr 2007. My account got disconnected on 30th May for no reason. Also in last 1 month, I have logged service down complaint every day because of which I have not used this service more than 20%. There customer service reps are inefficient and there is no escalation process. It is the worst internet service provider in India.

Re: Tata Indicom Broadband

I don't know which language to use. You people stand even worst than Bastards. From today onwards i will always refer tata indicom as Bastard. In my entire life i will never suggest any body to go with with TATA Indicom. On top of that i have already logged on to bloggers site and mentioned my experience which i have faced with you people. You people have harassed me so much for 1 week that i cannot explain. I am not able to use my internet from last sunday onwards. From monday onwards i am calling customer care twice each and every day. You can check your records for the same. The best part is every time i have to hold for 10 minutes to talk to unprofessional hindi speaking illiterate jats and Jugars. I have already spend RS.250 in calling up you people but problem remains the same. From each and every cal centre executive i get the same reply we are getting it checked and will reply shortly. I wonder from last monday you people are checking and checking. Your technician came to my house to get it rectified, he just changed the wire and told every thing is fine. Links are down. Try to log in after half an hour it will work and he went away. I tried logging in after 1 hour it did not work. I again called customer care i got the same answer. We will get it checked.Please your customer care needs training drastically. I just want to know form you bastards that on which business model you are working. I will like to share one data with you people because i am sure that no one must be knowing in your company. Penetration of internet connection is just 7 percent in entire India. I dont know your share in 7 %. So tell your your manager about this fact. I am sure that your manager will not understands it because he must be graduate from any tom dick and hary university. Share this information with a person who has got some brian. You will definitely lose me as a customer after 1 months because i have paid for my services. And for god sake you have little bit of shame left in your then please get my problem resolved. Any which ways i have already taken it as a loss and worst customer service i have ever experienced in my entire life. Shame on you people.

Regards,
Amit Sharma
Contct no-9818044476
User id - Ajay Sharma 009

Due o urgent requirement, I took Tata Indicom Broadband on 25th Feb 2007. Connection got activated only on 27th Feb 2007 though it was told that it would start on 25th itself. From 28th Feb 2007, the link was down for 6 days. I called up customer service twice daily, but not even a single time i received a callback from Tata Indicom.

Again now since 21st Mar 2007 the connection is down again and till today 27th Mar 2007. There has not been any callback from Tata Indicom though I have been calling everyday. The customer service people say "I will make sure somebody will definitely call u back" every time i call.

I really regret to have taken that connection. AND now i have to suffer for 6 months. I want to discontinue, but they say i cannot get my rest of the money back.

I had a Tata Indicom Broadband conection in Delhi- post paid with Account No.ACCssss (user id shantasss. Due to very poor service, the connection was terminated by me around 25 July , 2006 and the CPE was collected after repeated attempts on August 12th, 2006. Now since then I have contacted all the people by e mail as well as the customer service centre to get my security deposit of Rs1000.00 back. But there is no indication as to when this will come. My last e mail dated Sept 5 has not been acknowledged by any one of the above gentlemen whose names have been given above. Although consumer are expected to pay bills on time , refund of a paltry amount like Rs1000.00 takes for ever. The customer service is horrible beyond description. E mails do not elicit any response or generate meaningless replies , calls get attended after being put on hold for 10-12 minutes on an average and the junior call centre employee taking calls cannot provide any redressal at all.

For the last 3 months despite repeated complaints the broadband connection has not been restored.
Can somebody help me file legal proceedings at consumer forum?