I am is surendra from Hyderabad. TATA indicom has cheated me. I don't remember all complaint nos. but few of them are
79358631
80424015

Phone no. alloted to me by Tata indicom is 64576208 which is not working at all because they supplied an old and wrong instrument which is not in working condition.

I applied for a wireless internet connection on 13 of July 2007 for which I paid Rs 1622 as cash. After lot of request and office visit I haven't got this wireless internet service from Tata indicom. Also after all my inquiries about TATA Indicom I found that they dosen't have products (Like phone instrument, connecting cable etc) to provide wireless internet service for more then 3 months which is a fact. But even then TATA Indicom is cheating by taking customers money for this service with a promise of installation in 48 hrs. After taking the money and application what there people say is all fraud. Few of there statement as below:-

Make a call to customer care, we are not responsible for this.
Stock is not available, may come within a week.
We are sending our executive in one hour
This request will only be handle by head office.
Head office says, No we don't deal with these type of request. Please contact the executive who took ur application.
Executive shouts and says we can't do without order from service center.

All above statements are by tata indicom people. They don't know what they are doing and what is the need of a customer even when customer explains everything before applying for a service or product.

All I can say in short is

Ridiculous behaviour of indicom people
Worst service by TATA indicom
They don't have products and services for which they are making money.
New connection problems
Harassment of customers by TATA indicom executive(They should not be called as executive because they appoint any one for anything doesn't matter whether he can speak/write or not)
TATA Indicom is a scam
Complete fraud and cheating services.

I have sent the above problem to all there e-mails of nodal officers and senior executives in the hope of resolution for my problem.

I believe Tata Indicom is the most pathetic Broadband service provider in India. I face frequent connection problem; there is no internet connection at my place from past 4-5 days. Each time i call Customer care they say that there is some Server problem. Their services are pathetic and their customer care is even worse. I think nobody should use tata Indicom broadband services.

Being a very old, loyal shareholder (30 years) of tata motors and tata steel and also worked for telco jamshedpur, the kind of service i witnessed at the tata indicom hub at new friends colony, delhi on the 17th july 2007. was terrible. In my recent dividend cheque from tata motors i got a coupon for getting a new connection of tata indicom for which i visited the above tata hub. to my surprise no one at the hub were aware of the scheme being given to shareholders. Every body were confused and were not briefed before it was rolled over to all shareholders.

This type of customer support in not taken by one of the premier institution of great india.

POOR SERVICE OF TATA INDICOM BROAD BAND SERVICE...

I had applied shifting of connection through call on 3rd June 2007 & till now (i.e.12th July) I did not received the connection, already 40days is passed.
Main thing is while connecting there will be a responsible person but while service or shifting there will be no responsible person, when ever we call to the service they say Ok sir I will take this complaint in top priority & I will get it done, but who is the responsible person? They say company is responsible.
Here is the brief complaint description attached.

Customer: - Booked a complaint on June 3rd for shifting of connection & complaint number is 2572924.

Company: - After calling from my side company service people said that the port availability is not there.

Customer: - Inquired for a new connection, the new connection people said today you pay the amount next day I will connect it. I asked two connections he said it is possible.
How come it is possible for new connection if port is not free?
i.e. it is a false statement.

Company: - Company fellow said book a complaint it will be done.

Customer: - Again booked a complaint on June 11th complaint number 2641242.

Company:- After calling from my side company service people said that they had called you your phone is incorrect. Again a false statement, because never I will switch of my mobile.

Customer:- Called again to customer service people on 17th June.

Company:- Port availability is there & will be connected as early as possible.

Customer:- Felt very happy at least I will get the connection.

Company:- A surprise thing is I got a call from TATA Indicom service people, they asked me that you have applied for shifting of new connection, I said Yes. Immediately he kept the phone saying thank you.

Customer:- Again made a call on 24th June.

Company:- Sir in system it is showing that connection is already done.

Customer: - I was surprised when I heard this: with visiting our house it self how they connected all these things are false statement.

Customer:- Again called & asked what is the solution?

Company: - This complaint number is already closed so please make a new complaint & made a new complaint number 2840890.

Customer:- I called 4 times between this period & there is no response.


So dear my friends & all my advice is not to go for TATA INDICOM SERVICE because for calling to this service itself I have lost Rs 835. In this I would have got a new connection.

There is no responsible person for TATA INDICOM SERVICE.

Thinking you

I'm having corporate connection for Tataindicom broadband since last 7-8 months. Not used much during this period and I was paying monthly bills in a hope when needed I can opt for work from home. Last month got a chance to work form home as nobody was there at home to take care of my kid. I was too much disappointed with frequent disconnections when started working from home. I had called around 50-60 times to customer care since last 25-30 days but still having connectivity issues. Custromer care people seems to be troubling customers more. Looks like there is no responsible person to handle consumers' issues. Everytime getting same response from customer care people "Your issue will be resolved within 6 working hrs." Sometimes down time is more than 3-4 days and if it's working at all, either speed is horrible or disconnecting after every 5-10min.