To:

TATA Indicom
Ms. Navaz Karanjia,

I would like to raise a complaint against a SEVERE ISSUE from TATA INDICOM Billing Department of Gujarat Circle. I am a Gujarat TATA INDICOM Customer but due to my Profession I have to TRAVEL a lot and since last 6 months I am moving between Andhra Pradesh and Uttar Pradesh. Due to some reasons, from last 3 months I have left my MOBILE at my home (Lucknow) with parents so that I can contact them as per my convenience as I am always on the move. But I have found a BLUNDER done by TATA INDICOM BILLING DEPARTMENT of Gujarat.

Please find my bill of following months (Mar’07, Apr’07, May’07 and Jun’07). Under the CORPORATE SCHEME which I took in August’06, I was entitled of following facilities:
a) 100% Disc on first 250 Local & STD Calls.
b) 100% Discount on CLIP, CW, CF, VMS, & 3 WC.
c) 100% Disc on First 100 Local & National SMS.
d) 100% Disc on Roam Incoming Charges. [UYL 499 Roam Plan Bill Plan Charges]

Under the fourth point, by paying 150 Rs. extra monthly, I was entitled to have my ROAMING FREE for ALL INCOMING CALLS. Kindly check out my March’07 and April’07 bills for CONFIRMING the same.

But since my May’07 BILL, even though I have been charged Rs.150/- for the UYL 499 Roam Plan Bill Plan Charges, my plan for 100% Disc on Roam Incoming Charges was not CHARGED PROPERLY in my BILL. In May month, my incoming was only 359 Minutes so I didn’t bothered to REPORT the issue, but in this Month (June) , for my incoming of total 946 minutes, I have been given a discount of only 750 Rs and rest 196 minutes call have been charged.

I am not able to understand ONE THING that when I SUBSCRIBED for this CONNECTION, I was told about the SCHEMES clearly and if I am not wrong as per TRAI RULES and REGULATIONS, a customer can not be CHARGED for any SCHEME CHANGE without making him informed. So my questions to you are as follows:

1) Why the scheme was changed for me without even informing me?
2) While giving CONNECTION, TATA INDICOM didn’t mention about any TERMS AND CONDITIONS that such PLAN CHANGE can happen and that too without informing Customer.
3) I took this connection coz it was useful for me under my profession and if the SCHEME wont be reverted back to its ORIGINAL FORM, then I will be forced to ESCALATE this matter to TRAI and along with that I have to file a case against TATA INDICOM in Consumer Court.
4) As per TELECOM Companies’ regulations, companies can’t change the PLAN based on which the customer takes the connection till the TIME it has been conflicting with some TRAI guidelines.

Kindly look into the issue and make the NECESSARY adjustments. Also, I would like to request you to ensure that such sort of ERRORS are not done in future. I am regular customer and I have always paid my BILLS on time. Even my CREDIT LIMIT is 10,000 Rs/-.

I am sure that my concerns will be take care soon and I won’t have to ESCALATE it to the TRAI for Consumer Protection and Redressal of Grievances

Please Note: I am going to be on the move (roaming) for may be next 6 months.

Also, after seeing the ISSUE raised by another person (http://www.complaintsboard.com/complaints/tata-indicom-c1429.html) I believe that such sort of BLUNDERs are done in PAST by billing department.

Mit freundlichen Grüßen,

Pawan S. Dwivedi
Associate Consultant - ES
Herbalife Project – SCM Track,
Infosys Technologies Limited,
Mob: 91-9866657981.

The desire to be extraordinary is a very ordinary desire.

I've been using tata indicom for the past 1 year. There is always a problem trying to contact the CSR's. They are not available almost all the time. I donno how all the lines are busy for almost 3 days. I have tried calling them in consequent days in different times but their line are so damn busy...

Even if I get connected to the CSR they no nothing abou the product, Tariff nor the plan which the company they are working for provides. I wonder how can tata indicom so irresponsible and careless about the customers. The CSR have no idea of the info we are asking about and we need to call around 6-7 people to get the required info.

I was in domore 123 plan with roaming free facility. Suddenly they popped up one day telling no more roaming free. Then I had to call them up repeatedly, explain them what was required n make them understand the plan.

There was a plan by name Roam one india where t2t is Rs 1 in roaming. I had activated that plan 2 months back.

1. My invoice for May was generated according to the tariff I opted for but in my invoice plan name was different.

2. I tried calling so many times but all the CSR's could tell was there is no such plan existing in that name.

3. If there is no plan in that name then how could that tariff be applied in my bill.

4. As these confusions were not enough there was one more in store for me.

5. Suddenly out of nowhere I received a mail telling my credit limit has exceeded n I have to make a payment of 7000 to activate my connections.

6. I called up the CSR's and inquired about the problem. The answer I got was really shocking. They told me the plan name was Cmo-Do More 123 Roam Plan( which was printed in my previous bill) n they told me entirely different tariff from how it was billed the last time.

7. I had made a complaint on this to the CSR and they gave me a no telling the CSR would call back within 24hrs. More than 3 days are over and I didn't get any response from them nor I am able to reach them.

8. I am not going to make the payment for this month until these issues are resolved and I am going to get my bill only with the tariff I opted for.

9. If they are barring my service telling that my credit limit n exceeded n all stuff I am going to go legally against tata indicom.

I hope tata indicom doesn't waste its time r money by compelling me to go legally against it.

This problem has occurred for 5 of my friends who were in the same plan. We are just going crazy having this phone n I am sure that all the others who are using would also fell the same.

I am very upset and the Reason is the Pathetic Service by Tata Indicom. I want the entire world to know How Tata Indicom cheats its Customers in the way of week service to its Customers. Please go through this entire E-Mail and publish it in all your News Papers. If Possible get me a Resolution as well.

I have paid my bill as on 20.05.07 but the service provider Sai Telecom services has refuse to take given cheque against tata teleservices. He wants cheque in his own firm's name i.e. sai telecom. I had given the same on 20.05.07 as due date was 22.05.07. Now the payment is deducted from my account to him. But it is not been updated in my mobile account still as on 04.06.07. In between my mobile is being disconnected 3 times. I get it connected by raising on customer service people. Now the thing is that why customer has to harass for these. Tell me.

I have taken Prepaid broadband connection last year and still i was not able to use it because that Connection is not been enabled. When i call Customer Care they will tell that their engineer will visit the place and till now no one has visited the place and now the package date is expired.

Everybody must read this - How efficiently top brass companies behave with their dear customers.

Being highly dissatisfied with the Tata Indicom services, I decided to get it disconnected. Customer care seemed to be not so happy on this and went on calling at abrupt timings persuading not to disconnect ( offering schemes like waiving off pending bill amount & so on).

The last settling bill I received for disconnection was for amount Rs1179.00 & was paid immediately ( the cheque cleared as on 30th April 2007). The Handset & accessories were picked by their agent on 06May2007. As discussed, customer care executive told me that my security of Rs 1000.00 would be refunded to me after 80DAYS!

17 May 2007: I receive a call from Information Officer of Delhi High Court that a case has been booked under my name as I have refused 2 earlier notices by post (what was all that I could not understand -- refusing what notices despite the fact that somebody is always present at our home!). Further I was told if I do not sought out this (unknown) matter, the file will be passed on to local police station & further charges for confiscation of property worth Rs 15000/-

My mother is a heart patient & had the biggest shock of her life -- after all what has been done wrong!

In a haste, I called up the number forwarded to me by this high court official ( name withheld)of the advocate (name withheld) & I was told that all this case was filed for not depositing my Tataindicom bill of Rs 1179/- , If I do it immediately within 1hour, the same file would not be transferred!!

I rushed to Tataindicom centre & was told that their was no pending due except for Rs 55/- which was additionally being charged even after paying settlement dues. Anyway, i paid Rs55/- bill & called the advocate incharge of handling my case. The person had no words & haphazardly tried to call off this issue. I tried to connect the advocate & tata cc person incharge -- you know it never answers!

Ironically, I have received a bill of Rs 55/ by courier 3 days back!

Can somebody tell me how should this new type pf harassment be handled? I am willing to take up this matter in customer court ( any takers!). I have all the required documents to prove authenticity of this case.

Regards