Above land line is in Kakinada of my nephew sri.P>N> Mukundan. For the past one month we are getting " This line does'nt Exist".My nephew has complanied to TATA Indicom at Kakinada. As senior citizens we are having urgent need to communicate family matters but unable to do due to above problem

Request you to urgently look into the matter and inform action taken.

Dear Complains Board, first of all confirm all my details as given below for your referrence:

Name- Biki Sureka
Mobile No.- 9212799707

I'd like to you bring to your attention two things.

1. There is something wrong with your HR dept since they are hiring people who have no idea how to talk to the customers and also, they dont even know how yous system works, what are the polices and procedures, etc. So, clearly you dont evenn hire the right employees and you dont bother to train them.

To let you know why i feel this, i will try to give you an account of what i have gone through in last 24 hours.

My credit Limit was Rs.2500. My current usage was Rs.2526(Billed-Rs.1615). As I am still on roaming for last two months, it was very difficult for me to pay the bill and i also visited the true value shop of Tata for the payment but they declined saying that the bill for Delhi Tata can be paid only in Delhi.

Since i exceeded my credit limit, my mobile was de-activated on 25th Sep. Then somehow I arranged a credit card from my friend and made the payment for Rs.1615( The Billed amount) around at 12:30 pm. Then I called your 121 helpline to inform that my usage was Rs.2526 and I have paid my billed amount Rs.1615. i was told that my mobile would be Re-activated within next 6 Hrs. Then I again called 121 at around 5:45 pm to know about the status of my activation. I was told at that time that my Payment of Rs.1615 has been updated but I needed to pay full Rs.2526 to get my account activated.

(why i was not told this particular requirement by your executive while I called for the first time around at 12:30 in the afternoon)If i can make a payment of Rs. 1615, i could have also paid Rs.2526.

Then I talked to your Floor Supervisor, Ms. Laxmi. She told me to make another payment of Rs.950 and to give her all the transaction details. She also committed that once i give my transaction details to them, my account will be activated in next 4 hrs. I did. I paid Rs.950 and gave all the details to ur executive(since Laxmi was not there at her desk) i submitted all my transaction details to Mr.Pradip.

That time i was given the committment that my mobile will be reactivated within next 4 hrs.(Around at 6 pm.)

Then i again called 121 at around 10:15 pm to confirm my activation. they said that the last payment of Rs.950 has not been updated and hence my mobile cant be reactivated. i told them that i can give you my transaction details of payment of Rs. 950 and my earlier discussion with Ms. Laxmi and Mr. Pradip. then i was told by Mr. Srinivas. to call delhi customer care no., i.e., 9210000121. Somehow i arranged very difficultly to call at that no also only to get the reply that i have to make another payment of Rs.1000.

I explained him that my usage is 2526 and i have already paid 2565,i.e., more than my usage so why cant u reactivate my mobile.

they said,you make a payment of Rs.1000 then only we can reactivate ur mobile.

then i again called 121, Mr. Srinivas assured me that my account will definitely be reactivated at most by the morning.

At 9 o'clock in morning, i called 121 to confirm that my a/c is not yet reactivated. Ms. Joshilla,she commiteed that it will be activated within next 3 hrs.

i again called 121 at around 12:35 pm to tell that my a/c is not yet reactivated. I was told that itb will be reactivated within next 2 hrs.

I again called at 3:30 to confirm. I was waiting till for my mobile to be activated.

then i called my friend who works in Delhi Tataindicom who finally helped in reactivating.

Can you understand the level of frustration i went through during this period, the amount of loss i sufferred as all my work has stopped due to this?

If you can, then please take some action against it.

2. If somehow you can for once tell me that even if my cellphone is activated, who will be responsible for the amount of harrassment caused to me?

Tata Indicom Broad Band service provider claims that any request made for renewal pack will be delivered within 48 hours. But I am very unhappy to bring to your notice that this is not true. On August 26th I had placed an order for a renewal pack. When I did not get the pack within the stipulated time I kept calling them. Instead of immediate action being taken, the service provider just kept apologising and did not do much to speed up the matter. I got the renewal only after one week.
The incident was repeated again this week. The order was placed on Wedneday the 20th of September. We got the pack only on 24th evening.

I think this is not in keeping with their claim of delivering within 48 hours.
A big company like Tata Indicom should ensure that such delays are avoided

I am tata indiacom customer and having tata indicom mobile since last one year i never use to call customer care because, the line of tata customer service is always getting busy cannot contact to any customer executive.

I got sms from tata welcome ring tone of 'Don Special' on date 15.09.2006, I was interested to apply for 'Don Special', and as per the instruction the said to me select I already select. After some time i got sms for activation of caller tune but it was not from Don Special which was another old song and deducted charges. Then I send them sms to change my caller tune but they send me sms the said tune is not match for my cell phone and again they deducted charges and deduct sms charges. I got very angry and tried to call Tata customer service but since 2 hrs tried i got line but customer executive were busy for half an hrs and now i am trying to speak with them, i am getting voice that the customer line are busy. I wanted to shout at them but cannot speak.

Like that way i already fed up with this bloody tata service but cannot change because i already give my cell no. to all my clients.

Same problem with my Home Tata land line. They not send me bill since 4 months and cut my land line.

I have purchased the TATA Indicom Set from Moradabad on 14 November 2005. And my set is in the Warranty period. But the persons in the TATA Indicom service center is not listenning my problem. So please help me in any manner other wise I will go to the consumer forum. My mobile no. is 9219738898. please contact me at 9219124133