I, Dr.Sneha, am using Tata indicom prepaid number of Andhra Pradesh state (phone number - 9293400864) . I am facing a very peculiar problem with the tata indicom service again and again.
I am trying to call a BSNL landline number STD – 03878201026 since last 1 week from my tata indicom prepaid number. It says – “Kindly check the number you have dialed”
Then I dial the same (THE SAME) number from my reliance Andhra Pradesh prepaid number. The call gets connected in just 2 seconds. Then I try from my Andhra Pradesh BSNL landline. Again the call gets connected in 2seconds.
Note.: I am able to receive calls from this particular number with ease, within one ring, at anytime of the day.
Then I again try from my tata number – same problem again.
So I thought may be its network congestion. So I try at midnight, then at 2 am, then 3am, 5am……….. Likewise throughout the day - same message, same problem . Like this I tried with one complete week with lot of patience.
Note: I had about 350-400Rs balance in my prepaid account.
Then I call customer care. The guy at the other end asks me to switch off my cell phone, remove the battery for 5min, then re-insert the battery, start the phone and ur problem will be solved. I am not joking but I tried this at least 100 times in last week.
Then I called up Customer care (12525) and lodged a complaint. Complaint number – PTC0746629043. He asked me to wait till next day 1200hrs. I received a call from tata indicom on next day 1130hrs. They asked me to explain the complaint/problem faced. I explained them in details everything (with great difficulty as they hardly understand English/Hindi). The lady (Deepa probably) said that she will call me back within half hour and the problem will be solved.
I waited and waited for their call till evening.
Then I called up again with a complaint. The guy assured me that again complaint will be forwarded and problem solved. This time complaint number – PTC0746753845.
Till now the problem has not be sorted out. I am still unable to make calls to that number.
It is still saying – “Kindly check the number you have dialed” I am spending my valuable time daily 3times at least explaining them my problem.
Note: I am expected to explain my entire problem to each and every person I talk to. And mind you – every time I speak to a different person. Half of them have pathetic spoken English. I can barely understand what they say. Many don’t speak Hindi.
The same problem I have faced 3 times in last 6months.

I travelled to Maharashtra state on 15-16th jan . I was able to make phone calls within two seconds to the same BSNL landline number at any point of time from there while in roaming. But as soon as I entered Andhra Circle – the same problem started.
Then I searched tata indicom website for help. I registered online complaint (complaint number 235847 dated 17jan 2011 time - 0940hrs) . on submitting the complaint I got message/email that I will receive phone call from tata indicom office/call centre within 6hours but I didn’t get any reply from the other side for 3days. Three days after filing online complaint, I received an email saying that the complaint has been closed and issue resolved…. But still I am unable to make calls to that particular number.
Kindly look into the matter and help me out
Thanking you in anticipation.

My Tata Indicom No. 9282423547. I have put my internet connection in safe custody. After wards I am not activated my account. But till now (nearly four months) i am receiving the bill. Without activated and without use how can I pay the amount. Give the solution for the same. And also stop to coming the bills

My phone number is 9235785829.
I have got cancelled all extra services which were not subscribed by me while getting my phone recharged last month. To my surprise sooner I got recharged lot of amount was deducted, on confirmation it revealed again all those extra services are applied to my phone. Then I have approached to customer care services and met Ms. Archana (head), with her interference services were cancelled but amount could not be recovered. I have requested for DND services which could not materialized yet. However lots of new extra services are applied to my phone. It is clear indication of cheating. I have lodged complain but no response till date.
Please take quick step. Otherwise I will forced to cut-off my connection and will look for any further step.

Tata Indocom is doing business just on cheating and making false charges. I submit many requests to close my account but they are not making any sense to close it. I went to DOT and got to know the way to file a lawsuits against them.

Their NODAL officers also dont do any thing, they just sit and earn salary.
Following is the guidelines from DOT under all telecom players have to work but TATA INDICOM, is just dont understand.


Telecom services are being provided in the country by government PSUs viz. MTNL/BSNL & Private Operators. These companies are having their own consumer grievances redressal mechanism which is primarily responsible for redressal of all types of complaints of their consumers. All the complainants are supposed to seek redressal of their grievances at first instance through “Three Tier Institutionalized Grievances Redressal Mechanism” of the concerned Service Provider; www.trai.gov.in./serviceproviderslist.asp formed by it under Telecom Consumer Protection and Redressal of Grievances Regulations, 2007 (3 of 2007) issued by TRAI.

3.1 Call Centre of concerned Service Provider (Time limit: 3 days)

3.2 Nodal Officer of concerned Service Provider and (Time limit: 10 days)

3.3 Appellate Authority within the company of Service Provider (Time limit : 3 months)


Subject: RE: URGENT
Date: Fri, 1 Oct 2010 15:42:25 +0530
From: [email protected]
To: [email protected]
CC: [email protected]; [email protected]; [email protected]; [email protected]


Dear Team,


With reference to the below mail, kindly do the needful.


We would like to inform you that for the below account issues pertaining


to Rest of Maharashtra are dealt by our [email protected]


so we request to you kindly check and resolve.


There is no DSL line issue.


Thank you


Vaishali

DSL DESK

ROM


From: Rishi Gupta [mailto:[email protected]]
Sent: Tuesday, September 28, 2010 9:11 AM
To: DSL Desk; [email protected]; Nodal Officer MUM; [email protected]
Subject: RE: URGENT


Hello All,

Can i understand what kind of services is providing by tata. I am really sick of that with their customer care services and i have to go to Legal / Media help help to address this.

below if my inital complaint to Tata that i was not getting the Internet connectivity on my Tata USB Internet device and my complaint were not addressed by tata, lately i wrote an email on 17th august to disconnect the services and i am not going to pay for June and july because i did not get the services.

So far, its been about 40 days and no update on that. This is really pathatic service i have ever used to. and now your customer care is harrasing my parents calling and threating them.

I am a US citizen and living in USA. I need to call Indian mission in Washington and will esclate this to higher level. No matter how big is tata. outer world should know how tata is threating to the customers. If you need to call me, you may call me at +1-901.305.9100

Thanks
RIshi


--------------------------------------------------------------------------------


> Date: Fri, 24 Sep 2010 12:28:54 +0530
> From: [email protected]
> To: [email protected]
> Subject: Reponse from TATA Indicom
>
> Dear Customer
>
> Greetings from Tata Indicom!
>
> Thank you for using our services.
>
> This is with reference to the concern expressed by you over service related issues for the Tata Indicom number 0200422961.
>
> We regret the inconvenience caused to you.
>
> We would like to inform you that your complaint/request has been registered for the given number and the docket number for the same is 237338257. This would be resolved by 25-SEP-10. We request you to kindly make a note of the docket number for your future correspondence.
>
> For any assistance please feel free to call us at 022-67908000, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 022-67908000 (Local call charges apply)
>
> You can also get in touch with our Nodal Officer Ms.Suguna Shetty in case your complaint is not resolved within the stipulated time or you are not satisfied with the resolution provided.
>
> Thanks and Regards,
>
> Customer Care MAHARASHTRA
> Tata Teleservices Limited
>


--------------------------------------------------------------------------------


Subject: RE: URGENT
Date: Fri, 20 Aug 2010 19:31:45 +0530
From: [email protected]
To: [email protected]
CC: [email protected]


Dear Sir,


Plz do the needful .


Somnath

DSL DESK
ROM


--------------------------------------------------------------------------------

From: Rishi Gupta [mailto:[email protected]]
Sent: Tuesday, August 17, 2010 7:09 PM
To: DSL Desk
Subject: URGENT


Hello

My Account number is 975434454.

I have registered 2 complaints in last 2 months that my Tata Indicom USB modem is not working becuase of signal strength is poor. I have been told that engineer would be visiting and check the issue. So far, this issue is not entertained.

I want to close this service and i am not agree to pay the outstanding of last two month because Internet was not working since last 2months and issue was not entertained and resolved. You can check in the record that internet was not working and used.

Please close the account instantly.

regards
RIshi

we have to cancel the phone no.09212166454