1. I want to make it clear that the refund I am talking about is not about the deposit paid. It is the amount paid extra for the billed amount. Please check the latest bill no. Mar/2011/2/032/00000020151 dated Mar 29, 2011. An amount of Rs. 423.60 needs to be paid to me. I paid Rs 1103 against the earlier bill of Feb 2011 generated and sent by you. I am asking for the difference in amount paid.

2. If you check my records, I requested for cancellation of my internet connection on Mar 26/28, 2011. But, the internet connection was disconnected on Mar 25 w/o any prior information to me and my schedule important meeting which was supposed to happen online that day was not possible as the internet connection was disconnected one day in advance.

3. As a good customer, I regularly paid all my bills well in time and advance. Also, though there was no security deposit, I voluntarily asked the support guys to come and take the modem and the antenna from my premises. Refer ERN no. 55042 dated Mar 25, 2011.

4. The support person, Augustine to whom I talked Apr 11, 2011 assured me that he will get back to me in 48 hours (w/o any reminders from my side) with the solution. Till now, no one has called or responded back.

5. If the amount is not going to be returned to me then, I need a reason as to why the extra amount is not repaid back to customers who pay the bill amounts in advance. Also, please show me if you guys have this already in writing and have agreement in place for this.

Request to resolve this issue immediately and respond.