tata indicomm broadband

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India

tata indicomm broadband Reviews

Careatall July 24, 2010

Absolutely no idea of customer service and do not want to fix the issue

Signed up for this connection around a months back.These are the woes ;

1. Connection was applied for Ravi Kumars name and it happened in another name ! Took 4-5 days to fix.

2. On July 7th the connection finally became active.But then till date, have logged 5 complaints and maybe double the number of followups and wasted phone bills .

3. The connection being for a 2 MBPS Prepaid Broadband Connection- Paid 6 months fees upfront ( Rs. 3500) has absolutely no stability.Keeps comeing and going.The most unfortunate part is that its Server/Technical problem not likely due to Installations or cabling.

What kind of Service can Tata/VSNL expect to provide and yet do business. I want this fixed immediately and also want a compensation for the Mental Trauma and for not being able to use what I have paid for !

You know what, I was offered an extension of above 6 months ofr the downtime- but with this service- I wont last that long ! I want to use the service.

Absolutely no idea of customer service and do not want to fix the issue!

August 23, 2008

Broadband disconnected

I have been using the tata indicomm broadband for the last 1 yr and have been facing some issue or the other. The last complaint i raised was on the 10th of Aug and its been 13 days since that they havent been able to fix the problem. Each time i call them the customer care rep. have no idea on whats going on and give a protoype answer that we will escalate the issue and the next day its the same thing again. I have been calling them everyday eversince without any help. The worst is that when i ask for a manager they never put me through to them and lie that there is no manager on floor or he is busy on another call after making me wait for 10 min. more than half my phone bill i spend on these futile calls. I have written mail to the nodal officer without any response. It seems like a complete waste of customer service.