Tata Motors Reviews
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BAJRANG AGRAWAL
June 18, 2011
BAD ENGNE PERFORMANCE
WE'D PURCHASED INDICA VISTA AURA QUADRA JET ON 23/6/2009. WE TOOK THE CAR FROM M/S.ASHISH AUTOMOBILES, BILASPUR . FROM THE DATE WE'D PURCHASED THE CAR, WE R CONTINOUSLY FACING D PROBLEMS AND DUE TO THAT PROBLEMS IT HAS RAN TILL DATE 14800KM AND IT HAS BEEN IN SERVICING CENTRE MOST OF THE TIME. THEN ALSO TILL DATE NOT A SINGLE PROBLEM HAS BEEN SOLVED. PROBLEMS ARE:
1. BACK COMPRESSER
2. ENGINE HEATING
3. SHORATGE OF COOLEN BEFORE 3 MONTHS
4. LESS AVERAGE
5. LOSS OF MOBILE
WE ARE TOTALY DISAPPOINTED FROM THE TATA COMPANY BY PURCHASING THE CAR. KINDLY SOLVE MY PROBLEM AS SOON AS POSSIBLE BY EXCHANGING THE CAR SINCE IT HAS BEEN IN WARRANTY PERIOD ALSO. CUSTOMER FEED BACK SERVICE IS ALSO NIL!!!
THANKING YOU,
BAJRANG AGRAWAL
M/S SANTOSH TRADERS,
AGRESAN MARG,
KHARSIA (C.G)
PH NO.- 09425276011, 09425251011
ENGINE NO. 100A2000-0018852
CHASIS NO. MAT6114529PD37159
CAR NO. CG-13C-4815
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arjun.aarzoo
May 3, 2011
service
bad bevahiour of dealer nd service manager.repeated problem.doubt of delivering demo car
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Rohit Saran
April 23, 2011
Sale of defective product and Inability to repair
I purchased a Sumo grande from Joshi Auto Zone Chandigarh on 23 Jan 09. Whn i purchased the vehicle my father went their to take deliver from Rohtak Haryana and reached there at 11 AM but he was shown the vehicle at 6 PM in evening in dark. When we saw the vehicle in the morning we found that the interiors were dirty with stains on roof and seats. the same was conveyed to Joshi Auto Zone telephonically. The vehicle also had funny feature which were not part of any of the variants. At a lter stage we came to know that various features that were provided did not vene have switch to operate them.
I me with a major accident in Lucknow and when i took the vehicle to TATA authorised service station in Lucknow, to my surprise they asked me to pay in advance the repair cost despite a cashless policy. I was in for more surprise when i came to know that Joshi Auto Zone has fooled me in the giving a policy in name of cashless policy which actually was cashless only at Joshi Auto Zone.
Finally i had to send the vehicle to Joshi Auto Zone Chandigarh paying over rs 10000.00. Jashi Auto Zone took over 2 months to repair the vehicle. when i went to take the delivery i was asked to provide a copy of FIR, which i was never asked for while giving the vehicle for repair. i was refused the delivery despite no such provision which necessitated me to provide one as there was no third party loss. i finally had to take help of Local Police to get my vehicle.
the vehicle had numerous problems which i came to know subsequently. The repair was bad and joshi Auto Zone had resorted to cheating wherein they had repaired a major part and charged for its replacement which was worth approximately rs 20000.00. There were many more problems which were brought to the notice of Joshi Auto Zone and TATA motors.
TATA Motors till date, after over two years of delay have made numerous attempts of repairing my vehicle to my satisfaction but has filed in doing so. my vehicle had been with their service stations for almost over 8 months leaving me without any vehicle on numerous occasions.
The condition is so bad that they have tried to change the roof lining 6 times but everytime they could manage only a defective roof. finally they changed the roof lining with the least damaged one. the dashboard had to be changed and they changed it with a dashboard with different shade. Mr Girish Deshpande, a very senior person in TATA Motors told me that they probably have changed the shade of interiros and i will have to live with this different shade dashboard.
The engine is being making excessively high noise which they say cannt be repaired and technically isnt a fault as the vehicle is working normally. Sitting inside it appears as if i am sitting on a tractor.
The electricals of the vehicle had been giving problem and i have to frequently visit the service station for some or the other problems. To my estimate the amount spent in bringing my vehicle to acceptable level would have been over 2 lacs if i were to pay for all those. Now if this is the condition in forst two years i am afraid i will not be able to maintain the vehicle in future.
recently whicle driving, chasis of the vehicle gaveup and luckily for me i with my wife escaped a major life threatening accident that could have occured because of this. When i took the vehicle for the repairs i was fooled into believeing that the chassis broke due to accident, whic did not damage any other part, not even rim, and was asked to get the vehicle repaired in insurance. I complained of the same to TATA Motors and till date even after a delay of four months, they have not responded.
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Viral Ponda
April 20, 2011
Disappointed with Manza average
Sir,
After repeated follow ups and innumerable visits to Bharti Automobiles for servicing and and almost 5 Milage test my Vehicle MH 02. BY 80084 still does not give me an acceptable average. I have an average of only 11 Kmpl. I have attached here with the mileage test done with by your representative at Bharti Automobiles. Your service centre Bharti Motors have serviced & tried to recttify defect but without any success. As a result Ä° am suffering heavy losses on account of double fuel consumption.
You are therefore do the needful to replace the Vehicle & compensate losses suffered by me on account higher fuel, inconveniences and physical and mental torture suffered by us.Any further delay in the same would compel us to take Legal Advise on the matter .
Regards
Yogesh Ponda.
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saagar pradep rana
April 12, 2011
no service
Saagar Pradeep Rana a customer of tata motors is literally being harrased by the company. My vehivle i.e tata safari (DL 3C AC 8956) broke down twice in four months beacause of no reason and which has been timely seviced by the company it self. on saturday night the car did not start so i called the tata help line, an assisiance came and told thae there is some problem with the timing belt and the car will have to be towed away with the help of a crane. the next day was a sunday so they gave me an excuse and said on monday they will take the car. then there was no response on monday as well. then on tuesday an executive of tata motors Mr. Gumeet Pal Singh called me and said that the car will have to be taken to noida as there is no availability of parts in delhi service station.Then round 2PM they towed the car and took it to RAMA MOTORS okhla< New Delhi, but the people at RAMA MOTORS refused to take the car. my car is standing on the road since then and i am trying to call Mr Gumeet Pal Singh, but hisphone is not reachable. The car is under the extended warranty till 2005. I kindly request to help me as i am not able to get any kind of help from the company. this kind of behaviour is not acceptable.
Regards
Saagar Pradeep Rana.
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rahulku1234
March 29, 2011
harassement,defective piece sold to me
Respective Sir,
I wish to place before you the following matter in which defective TATA Indigo Manza was provided to me by Tata motors.
I bought my Indigo Manza (diesel version) on 10th December 2010 (based on satisfactory results from my previous Indigo which is still used by me) from Hind Motors Chandigarh under
Since the day I bought my new car I was happy as it was manufactured by TATA - on of the TRUSTED COMPANY in INDIA.
But after one month 16 Jan 2011 gave me the hint that I have received defective mode when I was going back to my home. the VEHICLE"S ACCELERATOR STOP RESPONDING ALL OF A SUDDEN WHEN THE VEHICLE IS RUNNING AT 80 TO 90 KMPH, AND THIS PUTS MY LIFE IN A DANGER AND that TIMES I HAVE ESCAPED MINORLY FROM ACCIDENT. I immediately called up on your toll free number and informed about the problem, and then next day 17-01-11 it sent it to Hind Motors Mohali (punjab). I aware them about the problem but after spent the whole day, the problem did not resolve. And I was surprised, they were not able to rectify the problem. And that time the car automatically started up, don’t know how, and I came back to home with same problem,
Next day on 18-01-11 the same problem occurred and car stop responding to start, then I called up the breakdown department, they sent the mechanic but he failed to start the car, then they sent the flat bed for toeing the car on same day, then I sent my car to hind motors Chandigarh, then they kept my car for 3 days, and after 3 days they said the car is ok, and they have changed the fuel pump but didn’t mention on bill, and they didn’t have in their stock, that’s why they changed the pump with another car owned by company’ s service part manager Mr. Bansal. This answer gave me again mental tension, it means they can changed any part of new car with another car, nobody can trace the original part, but when I reached near my house again I faced the same problem, I was very upset after 3 days the agency made me fool and harassed me, even the problem was as it is,
Again on 22-01-11 the car was not started up then I again called up on toll free number they again sent the flat bed and this time I sent my car to Joshi Auto Zone Chandigarh, I gave my car to Joshi auto zone for repairing and I handed over on 22-01-11 and on 26-01-11 the agency handed over back my car to me and said the problem was rectify, the cause of problem was air mass sensor, they have changed it, and now car is absolutely ok, I was very happy to know that,
But again after 1 month, on 15-03-11 the problem came again with same affect, this time again I have escaped from accident, car stop responding when I was overtaking the another vehicle. Next day on 16-03-11 I went to Hind Motors Mohali (Punjab) with same problem, after spent whole day they told me the problem is rectified and the problem is EGR (EXHAUST GAS REGULATOR), this time they don’t have in their stock and it will take one week, but couldn’t able to satisfy me and again sent the car with problem, I was surprised to know that they were not taking any responsibility for customer” life,
Once again on 21-03-11 the car stop responding to start, as usual again I called up on breakdown service and on 22-03-11 they again sent the flat bed to my home, and car sent to Hind Motors Chandigarh, from 22-03-11 till date at least from last one week, the car is standing at Hind Motors, once again I am only receiving fake promises to rectify the problem, but till date couldn’t get my car back,
Three times I have sent my car on flat bed to all agencies of Chandigarh and mohali (Hind Motors Mohali, Hind Motors Chandigarh and Joshi Auto Zone) and every time felt embarrass and people asked me about the problem, I found all of them irresponsible and no proper justification was given to me for keeping my car for a such a long time.
I really very upset and I have made my mind I will never buy any car made by Tata Motors. So many times I have escaped from accident, I was lucky that’s why I am safe, but your company ahs already decided to kill me, I don’t want to loss my life, I have a family to support.
Only because of your company I am facing harassment, tension and financial loss,
I am sending the same letter to my insurance company, if anything wrong happening with my car then the Tata Motors will be responsible for any accident.
I want TATA motors to,
1) Take action against all mentioned agencies.
2) Replace the product or repair it fully to my satisfaction.
Otherwise I am going to consumer court, media and TV channels for this injustice and harassment
I do hope some action is taken against this complaint.
Yours Sincerely
Lalit Kumari
Chassis no.MAT613001ALH27125
INDIGO MANZA
SATIN GOLD
Copy to oriental insurance company
Copy to jago grahak jago
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arvind1120
March 23, 2011
Indigo XL Tdi
Unworthy product was pushed by the sale person to us, Of 10000 kms driven we have had lot of complaints from Tires, Dashboard vibration, fuel sensor, battery, belt adjuster pulley which connects power streing and breaks, The pulley broke in the middle of a ride with guest in it and was not able to apply break and contrel the streeing wheel. and we ended up hitting a divider in the corner of the road... And when contacted the helpline we never got any response for 48 hours. WE BY OWN TOED THE CAR for 200kms to the service center in cuddalore. Previous complainets was not serviced to the mark. Complinet date 19-03-2011 no response was recived till 21st morning 1 am. when contected the sales manager and the works manager about the complaint they tried to convince me and not accept the problem and the fault in the product. they say that the complaints are normal and it happens in every tata indigo tdi engine. so why this product with lost of complaints sold to us are we the one one to be played with for this worthless product. whatever problem we say they tell its vendors fault then why should we buy a car from TATA we can buy it from your vendors. We are fedup with this car and tata moters service and response to the customers. we would have gome for Maheindra Logan or ford fiesta for buying this trouble as we already own these two cars which are far more better then TATA. need immediate response for at least this complaint. as we have not yet got any communication so far
thanks and regards for cheating me selling this horrible car.
Chassis no MAT615101AWP52599
my contect details SUDHERSANAM TN 31 AD 1625
mob. 7667989898
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Mandar Shivalkar
January 6, 2011
Service
1. Replacement of Original Spare Parts
2. Undue Delay in Service & evenafter that workmenship or attendance towards complaints are unsatisfactory
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Preetam Kondekar
November 29, 2010
poor customer service
My car (tata Indica) broke down in Ghatkopar (Mumbai, Maharashtra, India). I repeatedly contacted the customer service helpline for Tata motors (18002097979) however, the customer service representative was more interested in up selling rather than helping me out of the situation. The name of the reps i spoke to were Abdul Rehman and Vishal. I repeatedly told them that i dont want any policy and need a mechanic, hoever they did not pay any head to the same. When asked for a supervisor, i was told that they would not transfer and i have no other option but to speak to them only. Also if I do not buy the one year free service policy worth Rs-500.00 i will not get any service from them. What are tata motors upto is what i would like to understand. Both were rude, arrogant and completely incoperative. I believe the helpline made by tata is not to help the customer but to harrase them. I had to contact a local mechanic leaving my car in the middle of the road and get it fixed by paying extra. No wonder this is the reason why people opt for other car manufacturers above tata. Poor customer service, rather worst customer service i can say. The whole fault was only a small electrical glith and i had to shell out Rs-1000.00 for that.
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KJrivo
July 29, 2010
Problem is with their telling lie, not standing up to their words, taking too much time for the service
Problem is with their telling lie, not standing up to their words, taking too much time for the service. As an organization --Society motors is not imparting training to their employees to manage effectively.
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