Tata Motors Reviews
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Trablero
July 27, 2010
This is the most ridiculous and cheap mentality of the service people
I purchased my vehicle Tata Indica DLS turbo from manipal motors on Sep 13th. It was due to first service on Oct 13th and accordingly i left my vehicle for service. To my horror when i took my vehicle back in evening i found that the perfume bottle was stolen and it was replaced with some junk stuff, there were scratches on my bonnet and sides. The front window has scratches when looked from inside seemed like they just wiped with some dusty cloth. The floor mats were also changed. This is the most ridiculous and cheap mentality of the service people. It brings disgrace to TATA motors. It is a shame on there part. It is our hard earned money we have put on the car and these people take us for ride. Most stupid answer i got from the service advisor " Apply rubbing compund the scratches will go" There was some pan marks on the body as well. After pointing out they wiped it. Overall dirty service i experienced from MANIPAL SERVICE. I request the management of TATA motors please take a look at the dealers, service stations autorized by TATA. Work is not complete just after sales it is service what matters the most. And it is seeming TATA motors do not have capacity to do after sales service and it is the worst of it kind. This is not the same experince i faced with maruti. Thats why maruti are surviving and doing good. TATA people should take training from maruti regarding the service. I like dservice from RNS bangalore. They are really good. Here in Manipal motors i was denied customer drop facility. Totally it was the worst experience i faced in the first service. I wouldnt pay local mechanic to get service done rather done getting it done from authorized TATA dealers.
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Ember
July 26, 2010
I think even petrol cars give better performance
I got my Indica in 2004. since da start iv been facing trouble with da car and sent it for service. the Fuel tank of da car has sum issue with it. despite a full fuel tank the meter always shows 1/4 less. I have so far never seen the meter reflecting a full fuel tank. this is amonst the many issues told to ppl at auto link who were asked to Service my car. small errors i have neglected. Last month i again sent my car for a service as i was facing a lot of trouble. the car wouldnt start...or while on road the speed meter would suddnly stop workin ..or the AC would stop workin and at times the Vipers would start automatically along with the car using a LOT of fuel. 350 KM on a full tank. i think even pertrol cars give better performance.
When the car was sent for service i specifically told the genbtelman that i would need the car by the next day.and was told that the team would do thir best. To my utter dismay the car was not ready. the next day was 15th of august a saturday n sunday the showreoom was closed. my car was returned on monday evening. I did not have a chance to test the car as i was not in the city i however did recive a call from autolink asking about the quality of service. i informed Manoj dat i was not in town and hence have not tested the vehicle. to this he requested sayin that i would be reciving a call from Tata Motors for feedback of the kind of service given and pleaded that i say service was gud which i did on human grounds.
Since the service last week my car again refused to start n upon check it came to our notice that there was no battery water in the battery n the battry had to be replaced. this should have been part of the service. i am still facing the same problems with the speedometer and AC and for some reason my car wont start proper now. I called autolinks and spoke to Manoj and informed him that i was facing such issues and he was EXTREMLY rude. i said i have already paid for the wiring change and all and again in an extremly nasty tone the gentelman told me that i would be required to pay for what so ever changes have been done if they are not under warranty.
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Wrigge
July 21, 2010
Customer grievances do not hold any importance for Tata motors as all complaints fall on deaf ears
I have a 2002 Tata Indica DLS model purchased from dealer "Sanya Motors". Within 01 week of purchase of this car I started facing numerous problems. Most of the problems are repetitive and inspite of taking my car to authorized Tata service centre the problems are not resolved. I have spent almost 70% of my weekends in a Sanya Motors authorized sevice centres. i have now come to the following conclusions :
- The service centres are more interested in robbing their customers and harrassing them instead of solving the problems.
- Most of the workers, technicians and supervisors are inexperienced, inefficient and untrained.
- The supervisors give misleading information and indulge in cheating the customers.
- The quality of service standard is pathetic as the problems keep repeating, much to the frustation of the customers.
- The technicians and supervisors are incompetent and have no knowledge to analyze and rectify the problems faced by a customer.
- Tata Motors use substandard and inferior quality products to manufacture their passenger cars due to which customers have to endure an lot of phycological and emotional stress.
- Customer grievances do not hold any importance for Tata motors as all complaints fall on deaf ears.
It is time somebody took a serious view of the problems faced by customers who own Tata passenger cars and get them out of their misery.
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Willine66
July 19, 2010
They does not even know the basic customer service skills
Nawab motors has truly lived upto his name of being a "Nawab". The customer himself has to run across every dept. to get information & his work done. Buying a car is an experience where the dealer makes the Customer absolutely happy & satisfied. However, in my case, it was completely opposite. Initially, I had to callup nawab motors for arranging a test-drive. After that, I had to run to nawab motors to finalise my deal rather than nawab motors following up with me. Then finally, on the day of delivery (which was informed to nawab motors 2 weeks in advance), it took them the whole day to get the car ready for delivery. Basic bare things like, Mud flaps, mats, etc were not available with the Great NAWAB motors. I had to BEG them to get these things fixed.
Earlier, I was a die hard fan of tata motors & had planned for buying Safari this year. Unfortunately, the experience above has shaken me to such a level, that I would not buy any TATA vehicle ever & I give the same feedback to all my friends & family members. Certainly, NAWAB motors does not even know the basic Customer Service skills.
Infact, I would even request Ratan Tata / Tata Motors, to take back the dealership from the Great NAWAB Motors, noida.
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Livi n
July 15, 2010
My complaints remains unattended-- 01-Car was delivered to me with rear seat belt damaged
I had bought this car in end of December 2006 from Auto Point, Surat. But my complaints remains unattended-- 01-Car was delivered to me with rear seat belt damaged. 02-Central locking is getting locked of its own anytime (even when engine is switched). The problem enhances in humid and damp environment. 03-Central locking is not working. 04-Wind screen Water jets are not powerful. 05-Rear wipers jet is not working at all. 06-AC is not effective at all. 07-Location of service station is in a remote corner and approach route is through old city. Car was serviced once in the month of June but none of the complaints were attended. After a long waiting time Car was nicely washed and delivered.
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satish chand arya
July 1, 2010
ABOUT SPARE PARTS
i bought a tata sumo victa DI EX 9 SEATER ON 08-03-2010 FROM ROSHAN MOTORS JAIPUR (RAJASTHAN) MY VEHICLE AT THIS TIME IN YOUR WORKSOAP IN ALWAR (RAJASTHAN) FROM 26/06/2010 A SPARE PART NAMED "VIBRATION DEMPER" NO.253403130105. YOUR DEALER IS SAID THAT THE PARTICULAR PART IS NOT AVAILABLE IN COMPANY.DUE TO THIS MY BUSINESS IS SUFFERING. SO I REQUEST YOU TO LOOK INTO MY MATTER AND SOLVE MY PROBLEM AS EARLY AS SOON. SATISH CHAND ARYA 9414713082
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Anand Agrawal
May 20, 2010
Within Warrenty Engine problem
We have purchased a Tata Sumo Grande on dated 27.01.2009 and till date it has run 60, 000 Km and today we are facing Engine problem for which we have book complaint on toll free No 1800 2097979 vide complain No 1-9394062431 dated 04.05.2010. The concern service centre saying that, it is totaly engine fult, it will be costing around Rs. 1, 00, 000.
Hope, as the vehicle has run only 60, 000 Km, we must get warrenty facility.
Thanking You,
Yours faithfully
Anand Kumar Agrawal
Kesinga, Dist.: Kalahandi 766 012 (Orissa)
Cell: 09437070272, 06670-223172
email: [email protected] |
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Megana
April 28, 2010
Dissatisfaction at TATA motor service
Proper response was not given by the dealer at the time of delivery of my car.Air filter indicator was found broken which was later not repaired and when i found the same I was told that it was broken when I gave my car for service.If it was broken then it shuold have been informed when the job card was getting prepared but it was not done..Secondly the service quality is also very poor at Kamal motors a dealer of TATA at Jaipur.Prior to this I have also come across some other customers which have complained that the engine oil also has not been changed even after the customer has paid for it.All these things are creating a big dent to the image of TATA motors in JAipur.Please resolve my complaint utrgently.
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vardaan distributors
February 12, 2010
MECHANICAL DEFECT IN INDICA XETA
we purchased TATA indica xeta reg. no. TN04 2264 from M/s.concorde motors, chennai on dec 2006 with an extended warranty of 3 years which lapses on nov 2010. Recently the airconditioner of the vehicle stopped working. But the service centre M/s VST Motors, chennai is asking us to pay for the replacement of compressor inspite of the extended warranty.
please contact us at [email protected] for any further clarifications. |
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R P Kaushik
December 11, 2009
Dissatisfying Service
I own a Tata Indigo (CS-DICOR, Registration Number – HR16-G-5551
) bought on 27th Aug 2008 from TELMOS Automobiles Hissar, Haryana. The details of the Vehicle are as follows
Till date I have faced the following problems with this vehicle
1) Abrupt noises from the Engine (Feb 2009) – This problem was reported to Tata Motors Service Stations in Mathura, Palwal, Gurgaon and Faridabad. Finally after 10 days, the problem was resolved in Gurgaon. We are as yet unaware of the exact root cause and the solution provided for the problem. This problem was reported and resolved while the vehicle was still under Company Warranty.
2) Clutch Plate not working properly (Nov 2009) – This issue was reported to Tata Motors Service Station in Rohtak and Hissar. Even though the warranty period was still valid, this was not covered under warranty and the entire replacement was fully paid for by me. After the service when we were asked to sign a form of satisfactory service by the Service Center staff, which we refused since the clutch plate problem was not resolved and finally it had to be taken to Hissar Service station for resolution.
3) Sudden Engine Failure (Dec 2009) – The Engine stopped abruptly and vehicle did not start up again. At Tata Motors Service Station in Rohtak we were told that the “Water pump/body of the car is not working and the same will not be covered under our Vehicle warranty”.
We were given strong indications by the Rohtak Service station staff that our failure to sign the satisfactory note could create a problem for us in the future and it is quite clear that the current adamant behavior of the Rohtak Service Station staff is directly related to our earlier dealing with them.
We request your urgent intervention to address our genuine concerns and also to discipline the concerned staff.
Regards
R P Kaushik
Mob – 9813125383
R/o – Bhiwani, Haryana
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