Dear Sir,
My car model “Indiago GLX” bearing registration no. RJ-20-CA-2376 was repaired on 16.11.09 at your authorized service center M/S Chambal Motors (P).Ltd, Kota. Repair was billed vide invoice no. Chambal-KT-0910-06380 dated 17.11.09.

The car was personally handed over to your above authorized service center for check & repair following continuing problems in addition to general check up. The status of specific problems which was claimed attended is as follows:

Start up problem: I am facing cold condition starting problem in my car since more than three months. In morning the car does not get start unless 20-25 continues self cranking is not applied. Some times abnormal noise was emitting inside bonnet. It was immediately brought in notice to your authorized service provider with a request for check & corrective measures accordingly. On demand car was sent to your authorized service provider. After check it was told to me to get battery replaced which is responsible for such miss operation. The car was then taken to local authorized dealer of “Exide” for replacement. As per routine practice the battery was checked before replacement by Exide dealer. It was surprising to me that battery was declared O.K. This was a contradictory statement between your authorized service provider & Exide dealer. To verify & clear out the differences, he offered his service battery on chargeable basis. The battery was replaced with service battery. The trial with service battery showed no difference. This trail was for a week. This was again brought in notice to service provider of Chambal Motors (P) Ltd. with all the details & findings. Finally it was re concluded by your authorized service provider to re check.
Car was handed over to your authorized service provider M/S Chambal Motors (P) Ltd, Kota on 16.11.09 to check & correct. (Please check job card details). With delivering vehicle on 17.11.09, it was confirmed by service provider of your authorized service provider that this problem has been attended, rectified and checked also.
On 18.11.09 morning again I experienced same cold starting problem as earlier. It was immediately brought to the notice of Mr. Sunil Thakur, Chambal Motors (P) Ltd. As usual it was demanded to bring car at service provider for check up. I expressed my inability to bring car because of my preoccupancy. Again in late evening on same date, similar starting problem was faced. It was again apprised to Mr. Sunil Thakur on phone.
On 19.11.09 morning also it showed same problem & again it was brought to his notice. I requested him to organize & depute an authorized competent person in the morning to access & understand the problem. However again on 20.11.09, it showed same problem in morning & again it was brought to his notice. He replied to come back on this issue in due course.
On 21.11.09, morning start up, I did not face problem. The same was also communicated to Mr. Sunil Tahkur, General Manager, Chambal Motors. He recommended waiting & watching. Problem is still pending. At1.00 PM the same stating problem I faced while going back from my office. This was immediately informed to Mr. Sunil Thakur, General Manager, Chambal Motors, Kota & requested to verify. However he expressed his inability to immediately arrange his technician to verify. This was postponed by him on next.
I request to the official of TATA Motors to immediately fix up the responsibility & rectify same. I am continuing with this problem since more than three months. I am continuing to drive my car in uncertainty.

Fuel injection pump damage: This was happened with me few months ago, which I would like to apprise to the official of TATA motors for getting reimbursement of my payment.
Few months back my car’s fuel tank developed a leak. It was brought to your authorized service provider M/S Chambal Motors (P) Ltd for repair. It was repaired (Record may be verified).After some time again a leak got developed at same location, which was repaired (Again record may be verified) by your same authorized service provider. Subsequently when it again leaked third time then fuel tank was replaced as per advice of fuel tank was replaced as per advice of your authorized service provider. During the job of fuel tank fixing it was informed by your service provider M/S Chambal Motors (P) ltd that fuel injection pump nozzle is broken & it is to be replaced in complete. On my query in regards with reason of breakage when vehicle was running, the reply of service advisor was negative & surprising. He replied that during dismantling it was found broken. As per him, it was not possible to repair the broken nozzle hence complete assembly has been replaced & billed to me.
In this whole issue I was unable to understand that in fuel pump nozzle broken condition, how the vehicle was running As there was no option other than this, I got it replaced.
I request officials of TATA Motors to investigate and conclude this serious case at the earliest so that reimbursement can be made to me.

Steering horn pad damage: The damage to horn pad occurred during service some 3 months back. While taking delivery of vehicle it was observed that its steering pad was detached. It was immediately brought in notice to service provider then it was put back by him. Subsequently after a few Kms run it was observed that horn pad is malfunctioning. As it was a matter of road safety, immediately brought in to notice of concerned service provider. On his demand the vehicle was brought to your authorized service provider for rectification. It was again re fix with some make shift arrangement with an instruction to me by concerned service provider that if it happens again then please get replaced the complete steering wheel. Again after some few Kms of run it starts malfunctioning. This was then brought to notice of Mr. Sunil Thakur, General Manager of Chamabal Motors (P) Ltd. & he accepted for free replacement as this got damage during their servicing.
It was also brought in notice of Mr. Kohali, Chambal Motors (P) Ltd on 17.11.09. As per him, this type of damage during service is cost to the customer, which is not desirable. It was very surprising reply from such a senior person of your authorized service provider I request M/S TATA Motors for immediate free replacement which is still pending.
.
Damaging FR LH window glass steering system: The problem in smooth operation of front LH window glass was attended & billed on 24.08.09. On delivery it was observed that the problem is not rectified. This was then brought in notice of concerned service provider M/S Chambal Motors (P) Ltd., Kota...It was assured to rectify in next service because of time constraints. Again on 16.11.09 the same was offered for rectification. In the evening 6.00 P.M I was told by service provider that “Nukka” of window glass operating mechanism is broken & complete assembly will be replaced at the cost of Rs. 3580.00. I was shocked to hear for such cost which, I feel this got damaged during their inspection & it is totally an in competency of your authorized service provider & should not be cost to the customer.
I request to the official of TATA Motors for free replacement.

Dear Sir
I inform that you regarding I booked tata nano 17.04.09, (my ID No. 112288168) draw declare 22.06.09, I want cancel same day resign for late delivery (Dec.2010), Help desk(02066495678) told me after 01.07.09 we cancel, I contract again 02.07.09 & tata nano cancel ( By Bank of Baroda Finance) but they are not send refund rs.120000/-, now bank Dr. interest 17.07.09 to 17.10.09 Rs. 1100/ (120000*11%), PM. same pending interest Dr. when tata nano not refund rs. 120000/-, long period interest I am not paid, all interest paid by tata nano, pl. solve the problem. I am book 1 Tata neon Not 2, I contract many time help desk they are not give any higher person no and not provide any complete no. They told we are send your complete to higher person, when I told for intrest payment then told we are not pay any intrest canaclation, if tata not pay any intrest then why should not refund within 30 days (data of cancelation 02.07.09) all document send by bank of baroda 17.07.08 & Tata Motors receive 18.07.09, bank also proff delever copy.
Pl. explain my fault, why I am paid interest, tata nano paid to bank & my amount refund.
Contract 02066495678, they are not provide proper information, my intrest loss rs. 3300/- & my sb a/c line mark, I am not able to use my fund.
Shivani Singla
Plot No 33, Nishat Bagh Colony.
Near Post Office Bhattean Bet,
Ludhiana-141008
21.10.09

Dear Sir,


I want to bring your kind attention towards a big product default in Tata Indico car manufactured by your company. any car met with an accident like this is a big product failure and when you are going to make a history by launching many new projects I just want to bring your attention towards this so that you can rectify this error.


TATA indigo LX purchased in 2005 caught fire while coming back from a small drive. Me and my wife, my little daughter and my brother were returning from a very small drive on August 15th, 2009. we have a TATA Indigo purchased in 2005 from Ratlam MP. Now we are in mumbai. The first one year was fine but after that we are spending some 25-30 k every year to maintain the car at its best. On august 15 th when we were returning from drive and paring our car in our appartments parking lot we saw that smoke started coming out from the leftside of the bonnet. I was unable to open the bonne tand I could see that fire is coming out. I asked my watchmen to put water on bonnet but that was failed.fire was not in our control. then we have used three fire extinguisher but that are also failed then we have to called up fire brigade to control this fire. By the great help of people around we have controlled the fire but the scene was heartbreking, my cars was literally under the fire.


We have called up the fire brigaede as so many other cars were also in parking lot, we know that our car has gone but we just want to avoid major accident as if this car will burst all other car will also affect and this can become a major accident

But it was too late. All the parts under bonnet burned out, including Pump, engine etc..! Finally after the huge rescue efforts we could control the fire without spreading to cabin or to diesel tank. Later I called up the service center guys and they came down to the spot with a recovery van and took the vehicle back to the workshop. Now they have estimated a sum of 6 lacs to rebuild it!!

The reason for the fire break out is still a mystery. Even the workshop guys are not able to find. They are telling it could be short ciruit.

Can anyone tell me that wahat was that...my whole family was on risk...If this could be on the way...then what happened all battery operated things will stopped and we would not be able to come out...I have my whole family with me...I dnt think then i will be able to drive that car again...i am scared...How i will believe on your manufactured products...

Car will be fine afterhuge expense but tell me who will expand 6 lacs on 6 lacs car...and can anyone pay the trauma we have faced...

From,

G.RAJENDRA,
EDITOR”SHAKTHI”,
No.10,
INDUSTRIAL ESTATE,
MADIKERI-571201. PHONE: 9448048244
OR 9241127489


SIR,

So, for I believed in Tata, but now onwards I am loosing faith in tata.
I am a journalist from Kodagu district. I am the editor of a local district level daily by name “Shakthi” which is running since 53 years. I am also the correspondent for “Times so f India” from Kodagu district.
I started purchasing tata by getting Indica V-2 and then dicor and now I am owning Indica vista. It is not at all one year completed. I got the vehicle from concocorde motors, Bangalore.N0.KA 12 N-6312..
I will start with a bitter experience from the tyre company “Good year”.Once I got front tyre problem.Suddenly, the tyre started getting bubbles and bulging. I have to travel all along from Madikeri to Bangalore concorde motors. Although I have purchased the vehicle from your Hosur Show room, I am adjusted to get the service done at your Mysore road service centre.
The concorde people informed good year representative One Ashwin who claims to be an engineer came and certified that It is impact break and not a manufacture defect. Infact I could not meet him personally, because he did not arrived in the given appointement time fixed by concorde. He came very late. After seeing the report I had contacted him over phone. I think his conversation with me was like that he himself is the Good year company managing director. He did not had the patience to hear me that’You should reconsider, It is not the impact break, because I am myself driving, and also I am smooth driver.
Why the good year company engages such rude persons as engineers in the company? Why, the tata people go for “Good year only”?”
The experience was during 31-09-09. Again, today, that is 28-7-2009, my another front tyre got bubble. I cant run the vehicle. I had messaged to good year. They told that they will contact me within 24 hours as per procedure.
If this time also if they play mischievous thing I would positively fight through consumer forum. This is just for your kind information.
Sir, why tata is obligatory to the worst “Good year company?” can you answer this?. I request you to change my both the damaged tyres immediately.
Further I want to ask the tatas why it has low quality mud flapes for indica Vista. The screws fixed are seem to be olden day carpentary work. I had to get right the loosened screws for more than 20 times. Otherwise, the flap will obstruct the movement of the tyres with unwanted sound.
I have proof for contacting your service centre to get done the “Lorry type break sound in breaks” When I reach Madikeri after service from Bangalore, the same problem continues. The auto lock system is also not working properly. Once there will be sound loss, sometimes, the auto lock system does not work properly. Several times repaired but in vain.
Sir, another major problem is when I drive during rainy season especially during night, road is not at all visible. A whitish patches type covers the windscreen, completely blocking the visibility. Some relief could be achieved only when the heater is switched on and the air through inside windscreen is moved. But, even the A.C.is not responcding to clear the windows.
Once I have to stop going with my family during night and I had to stay back in a small place, due to non visibility problem. other vehicle drivers who tried to help me also said” Why tata is like this?” To avoid problem I had got removed the tint put inside which has not yielded any good result. I don’t know the cause of the problem. It may be the fault of the front wind glass or the wiper. I had put forth this during the service which was not at all being positively responded. The incharge persons orally said all the problems are solved, but practically, I have to face all the problems daily.
Please do something to help medium people like us. I have incurred diesel expenditure to drive to Bangalore several times only in anticipation of repairs, which has become a dream. Tatas should not limit the service by some trouble some receptionists ringing us asking for marks for the service. There is no use in simply filling the forms, collecting the marks. One responsible person should be appointed in the customer service to practically do the work. Because on that day when I complained to concorde manager about the rude talk by the Good year engineer, he could not even tackle that person on behalf of Tatas. Why they fear to favour customers. Why they support the worst behaved engineers? I still remember, Good year engineer Ashwin’s rude talk and I am not the profiled person to take such bad persons advice. Being the editor of a leading daily in Kodagu I am attending hundreds of customers daily in My office with polite nature. Please teach such persons a good lesson in future.

My Tata Indigo broke down on 15/09/2008 at 07:30. I phoned Tata and asked for roadside assistace, as the vehicle is still under manufacturers guarantee. They arrived at16:15(8 hours later), while the workshop is only a few kilometres from where the car broke down. They towed the car to the workshop and I explained to them that I need the vehicle fixed urgently, as this is my primary vehicle. On 17/09/2008 at 11:00 they called me and said that they checked the car and that they now see that my complaint is valid.
They informed me that my guarantee had expired because of the km's travelled. I went to see them and showed them that the guarante is valid for 100 000km and that the car had only done 80 000 odd km. They then said that they will repair the vehicle under guarantee. I again explained to them that I have no other vehicle. They charged me R450 towing fee, although the guarantee states that the vehicle will be towed free of charge!!! they now refuse to repay this .
Today 17 days later, my vehicle is still not repaired. They refuse to giveme a courtesy vehicle!!!
I should have bought a TOYOTA!!!