My subscriber ID is 1008623231.

We had two of our set top boxes in non-working condition for which we had requested Tata Sky technicians to come over and fix it. Since both the boxes were under warranty, I was specifically informed that I wont be charged a single penny for the replacing them with other refurbished boxes.

I had specifically filled up and signed forms given to me by the Tata Sky technicians where it mentioned that I won't be charged for the service.

I checked my account today and figured that it has been deactivated and a charge of 350 Rs. has been levied on my account as VISIT CHARGE.

This comes off as cheating, unethical business practice and misguided information from Tata Sky for which if I am not attended to properly I will approach the Consumer Protection Court.

We are extremely dissatisfied with Tata Sky services and are seriously thinking of permanently switching over to another provider.

Regards,
Dr. Gautam Patel

Hi,

This was to bring to your kind notice that my complaints to Tata Sky Helpline have not been attended for the last THREE DAYS !

Since 12th Aug evening, I have been facing problems with my Tata sky set-top box and am constantly following up with your helpline, which just comes up with innovative ideas of how, NOT TO HELP,

Even after registering same complaint almost 25 times (Not Joking, !), the only response me and my wife keep getting is one service request number and a vague promise of the “engineer” visiting in immediately-next 1 hr-or 2 hrs or definitely-worse 3 hrs ! (How I wish, I could attach all those lovely sms-es, from Tata sky in this mail !)

It has been over 60 hours and at least 150 min of sweet talks, with several highly qualified persons, but of no avail! We have also had the fortune to talk to the so called “seniors” on helpline numbers, one Mr. Setu Desai and one Mr. Vishal with even better promises, which they also know will not be met!

I am sure tomorrow being Sunday, I must not expect any services and that would mean 5 DAYS OF MERE PROMISES AND ASSURANCES! So much so for a 24*7 helpline!

I can bet I am not the first one, nor am in going to be the last one!

Complaint Numbers: 1-4708682792; 1-470326064
Managers we spoke to: Mr. Sethu Desai and Mr. Vishal (9225512728)
Numbers of Mysterious Engineers, who never came: 9930165343 & 9702170003

May God save those who have or would have Tata Sky. Amen


Rgds
Mohit
Mumbai

Sub- Feedback on the service. Please forward it to the appropriate person

I've been using tata sky for a couple of years and initially the service was good but lately the service

standards have really fallen. What is even worse is that there is no proper feedback mechanism in place. I

have called up the customer service a couple of times and sent mails and was assured that the feedback

would be taken into consideration but nothing has changed. It seems that you are not bothered even tough

there is more competition now!

A couple of points which may help you in retaining old customers:

1. Exorbitant prices for a large number of channels which I do not watch. Why do you not have a la carte

channel pricing or atleast let the customers create there own bouquet of channels rather than taking a

base pack and then the various add-ons. I have paid as high as Rs. 400 per month even though I only have

10-15 channels which I regularly watch. Since you have cleverly spread the 'most watched channels' into

multiple add-on packs (sports, entertainment, new launches etc.). Do you have any idea about your

competitor's pricing? This would clearly not work for you in the long run.

2. Very difficult to get in touch during signal disruptions/bad weather. If there is even light rainfall,

windy conditions etc. the channels blackout. Which may be understandable for a while but for a few hours?

During this time it is very difficult to get in touch with the customer helpline.

3. Increase the number of call center executives. A toll free number, real time chat service on the

website. A faster loading website. For people who have to hold for over 3 minutes arrange a call back.

4. More transparency overall.

i have logged a complaint to tata sky help desk on 06 .07.09 and i have received instant message in my mobile the complaint no was 1-4411401070 and the service engineer number was also there but there is no response at all and till date and time no ody has taken effort to get it resolved, i feel like saying TATA to TATA SKY.
REGARDS
NAVDEEP

i rechrgerd my tatasky on sep-2008, the pakage was for seven months, 3 days before it shows the message that "tata sky digicard is unautherised", hence we recharged for 7 months, more 2 month is left to recharge it again