|
August 30, 2008
Tata Sky tricking customers
I subscribed for the Annual Package advertised by Tata Sky both on line and by their call center representatives. However my account was topped up only for 10 months... and not 12 as advertised. On registering a complaint we were told that after subscribing to it we were meant to call them up again to "INFORM" them that we have paid up for the Annual Package- since we didn't do that we cannot avail of the offer. We were not told any such thing by the customer care representative while inquiring about the package.
Do they think we are fools? I will take them to customer court for this. They are trying to dupe the customers by giving limited information. Can anyone suggest how to go abt this?
|
|
|
August 16, 2008
Terrible experience
Tata sky never bother about customer complaint. My box was not working for 6 days. they will ask you to always call center on std call who will put you on hold for endless wait.No one will take ownership of your complain. once you are hooked with Tata Sky - they will ensure to make you feel that you made a blunder of your life. Will any government agency or TRAI look into functioning of such company and save customer from unprofessional attitude. As par TRAI they should solve complaint in a time frame. there are thousands of complaint pending for over many days and service department not bother? Their managers are putting down Tata's reputation. Are Tata people ready to face coming competition or are looking down with red face and have given up?
|
|
|
August 1, 2008
duping people
I got Tata Sky about a year ago. At the time of installing tata sky the set top box cost me Rs. 4, 000. It was providing all channels at Rs. 300 per month which was almost the same rate that my cable guy was giving me. I was so happy because the picture and sound quality was very good and there were no issues of broadcast being interrupted because of faulty cable lines, or no electricity at the cable guy's place or any such issues. Even when I did not had electricity at my home Tata Sky showed me all the channels. I was very happy as it was a welcome relief from the cable people's monopoly.
But after some time Tata sky out of nowhere stopped showing certain channels. At first there were just a few channels that I did not even watched so I was not concerned. But then slowly it started removing all almost all the channels even those channels that I liked. I felt cheated. They had promised me that I will be getting all the channels but I am not. Everyone must have been aware of the ESPN-Star and Tata sky feud as well (Tata sky had stopped telecasting ESPN-Star just before Asia cup even though ESPN-Star had not raised their rates). ESPN-Star came out with a huge ad in all leading newspapers that they have not raised their rates and Tata sky is asking people to pay for it. But at that time Tata sky gave in and started telecasting the channels. But now just before the India Sri Lanka series they have stopped the telecast of Ten Sports and are asking money from us to show that channel to us.
It is a matter of helplessness for me because as I have paid 4, 000 Rs. for its set top box, I cant get rid of it. I have to bear it. Its a clear cut case of duping people. They are not showing the new channel Colors either. They stop the telecast of sports channel just before a major series and of other channels as and when they like. Although the cable guy in my area is showing all these channels. I am seriously thinking about switching back to cable.
It is my request as well as recommendation to all people who are thinking of getting Tata Sky installed. PLEASE DON'T. No one should get Tata Sky installed.
|
|
|
July 25, 2008
Terrible experience
It is to inform you that TATA SKY's digicomp card needs to be wiped every now & then. Maybe once in 02 days. This is such an incompetent product that I have wiped this card for a tleast 50 times in 40 days time. Reason is not known. The call center answer is so cold that they are not ready to listen to anything but say that please wipe.
After wiping for so many times card obviously goes bad.It has got small strip like sim card. The replacement cost of this is Rs 500.00. TATA guys needs to underact that we can get a new connection at Rs 700 now.
Otherwise we will have to really say TATA to TATA SKY.
|
|
|
June 21, 2008
Non attendance of complaint
My Tata Sky subscription id is 1014070062. One drop of rain and puff it goes off! I have already sent in a written complaint to them but no one has attended to it. I also agree with the others that the basket of services offered by Tata Sky has been diminishing every month and it makes me wonder whom they are fooling...
|
|
|
June 16, 2008
tatasky: no signal, no response
Tata Sky not working at my residence for 4 days. No one answers the phone at customercare even after half hour of holding. Have tried 7-8 times already. No response to complaints on website. Where are these guys hiding? This is ridiculous and there should be a way to take this to consumer court. Is there? I can understand things taking time, but here there is just no response, how does one get through to these people.
Customer ID : 1014694499
|
|
|
June 14, 2008
Set top box not working
I have been trying to contact Tata Sky helplines and Web site for last 15 days to lodge the complain about the non functioning digital set top box in vain. The local vendor refuses to attend to the complaint. Tata Group, true to their character, are proving that they have the worst customer service track record. May God bless Jaguar and Land Rovers.
|
|
|
June 2, 2008
Terrible service
I bought tata sky a secondary and a primary connection. I am paying 400 monthly, now recently these suckers removed ten sports, espn, star sports etc... without telling about it. Through alert, they just ran a message sometimes on ten sports, but before removing, they should ask the consumer that they want to continue using the service they have to pay such amount and after that i tried on there customer f*cking care, i was fucking waiting for there representative for 20 minutes, after that i disconnected! Beware all!
|
|
|
June 2, 2008
Very poor service
We have been calling Tata sky helpline since one week and they are making fool of us. The system is out of order for about 7 days. No satisfactory reply is given. There is poor/no service of tata sky. We are still under the guarantee period. They harass consumer. There behavior is rude and non- cooperative.
|
|
|
June 1, 2008
Sudden stoppage of programs
I have a dish with one main and two baby connections.My ID No. is 1003607056 and I have a balance of Rs.5712/76 to my credit. Suddenly they stopped airing Sports Channels like Espn, Star Sports., etc., My efforts to get in touch with them over phone were in vain. My emails received only auto responses. Hence, Tata Sky should resume airing the channels as they have already been paid for nearly a year.
Thanks. Gopalan
|
