Tata apparently does not care if their systems are down and will still charge you for the days you were not able to watch your TV. Also their customer service reps are probably guided in hanging up on customers whose issues they are not able to resolve with their "incompetence".

What a pathetic piece of service. I will discourage any one to subscribe to their horrendous service.

Yogesh

I would like to share my bitter experience with Tata sky dealer m/s. Jayanth Auto agencies, Mysore . I had purchased a TATA SKY DIGICOM vide his invoice no. 636 dt. 03-09-2007 for Rs.2999=00 at 13.00 hrs. I even paid additional Rs.1500=00 by cash towards the installation charges, totaling Rs. 4499=00. At 13.40 hrs, when I went home I found my TV set was out of order. Immediately I informed the above dealer to cancel the order and explained the reason for the cancellation. He refused to do so.

At 18:00 hrs, I got a call from your Tata Sky office about the registration and installation. There also I explained my problem and he was kind enough to cancel the registration and asked me to contact the company representative at Mysore.

On 04-09-2007 , I went to M/s. Jayanth Auto Agencies personally and briefed him the situation and requested the dealer to refund the amount if any as per the rules of the company. The dealer flatly refused to refund even one rupee. When I requested him to refund the installation charges of Rs. 1500=00, he stood up and raised his hand to slap me. All this happened in the presence of Mr. Nazar who is the company representative.

After much discussion he refunded Rs. 1500=00 but refused pay a single rupee towards the Digicom. It is not the money which matters, but the rude and goonda behaviour of the dealer which hurt me the most. I am aged 65 years and he showed scant respect for the age. He does not have the courtesy to explain the rules of the company for refund claim and cancellation.

This is for the information of the concerned authority for redressal and to avoid unhealthy instances in the future whereby the reputation of Tata Sky may spoil.

I am deeply disturbed by this incident discouraging me to recommend any TATA services to anybody which I was keen on initially. I suppose TATA must be judicious in choosing their representatives, for it is the customer who forms the backbone of a service oriented industry.

TATA SKY Customer Service is WORST in the whole world. We ordered Tata Sky Dish from online after watching the ads they show on TV that they have Number One Customer Service in India. But the very next day a service engineer told us that our dish can not be installed because there is No Line-Of-Sight and he assured us that you just call Tata Sky customer service and your money will be refunded in next 2-3 days. Then our saga of harassment and frustration began, every time we called their customer service number, they told us 'sorry for the inconvenience', which they never meant by heart and assured us that next day someone will come to pick up the cable box and then your money will be refunded back to you in next 3-4 business days, Which Never Happened till now and we have spent already so much money in calling their STD numbers from our land line phone and lost so much peace of mind and energy. I wish we could File a Joint Law Suit against Tata Sky and claim such a hefty amount from them in penalties that they should go Bankrupt. It is this kind of Customer Service and Frauds because of which India is going to suffer a lot of loss as there will be no one trusting Indian Business companies and ultimately its a loss to the whole country.

Tata sky has a brand name and thats the reason why so many people have been mislead into buying it. I am no exception. I bought it and had my installation appointment on 29/09/07 between 1.00 to 5.00 pm. Specially for that i re-scheduled my other commitments. Till now nobody has come nor i have got any call. I feel that they are no better than the local cable operators. Dont promise if u cant deliver. Ratan tata take ur stupid box back or treat as carity from me to ur organization (to you).

Booked two digicomp for my house through helpline on saturday. At the time of booking these fellows told me that wait period for getting the hardware is 72 hrs. After contacting the helpline now they say I'd get the digicomp after 7 working days. Saturday and sunday being the holiday, they will consider my order from monday. In that case I'll get the hardware after 10 days. Now I canceled the order. I'll get my back in 15 days. Now I think I made a mistake by booking through helpline. It is better to get the hardware through local dealer because they'll always be interested in their customers not in the helpline customers.