This mail is to bring to your notice that Tata-Sky TV is making false promises to the customers. The only reason I switched to Tata-Sky was that my local cable operator was not providing me the Neo Sports and ZEE Classics channels. And I made it a point while talking to their representatives.

Now the company has taken both the channels off the air and the customer’s support team says that they don’t have any plans to bring them back.

Today it was really frustrating when I was not able to watch the 1st test match between India and Bangladesh.

I asked for refund of my money, but they bluntly told that they don’t have any refund policy. I would really appreciate if you can guide me on what are the steps that I can take in such a situation.

I am pretty sure that this is a problem faced by most of the subscribers and all of them are helpless.