TaxAct

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United States

TaxAct Reviews

Sadra S April 13, 2011

Screweing me over

I e-filed for my first time this year, and I decided to use TaxACT online because a family member of mine had recommended it. The whole process was unusually simple and I received my confirmation emails that the IRS had received my return that day. Great!

Last week, a whole 4 MONTHS after the deadline, the IRS sent me a letter stating that I had never sent in my forms. I calmly called the TaxACT tech support line, where they told me if I wanted to know what went wrong with my filing I would have to pay to upgrade my membership. PAY AGAIN TO SEE WHAT THEY DID WRONG?!?!?!?! It is ridiculous and a scam, and I would hope that nobody would use their program ever again. I hope nobody else is put into my poor position now, thanks TaxACT for SCREWING ME OVER!

krislafriniere85 April 15, 2010

Cannot Delete Account/Bad Experience

Other than TaxAct having minimal and useless customer service, an all around horrible product that you can get most other places for a fraction of the price and continuously send you emails even though you never agreed to recieve any- you cannot delete your account. You cannot cancel your membership. I wanted my PERSONAL information out of their database, out of the hands of their affiliates and after searching with a fine-toothed comb through the website for some way to get out, I emailed the company. Two days later I recieved this email:

Dear TaxACT(R) Customer:

If you wish to discontinue using our services at any time during the tax season, you may simply abandon your online return. If you would like to remove all personal data from your return, simply log back into your return and remove or replace any personal information with fictitious data.

You may also disable your account by signing in to your return at www.taxactonline.com. Then click the link "My TaxACT"; click "Update your Account Information"; click "Disable your Account". On the following screen you will see a link to permanently disable the account.

Thank you for using TaxACT. Please let us know if you have any further questions.

TaxACT Customer Service
[email protected]
CS-581

Hows that for protecting your identity from identity theft? I can't help but think this website and the whole process is a scam and a phishing website. It's too late, I signed up for a low priced e-file and they wanted to charge me over $40 for a state return. Crooks. I got the same thing from a similar website for less than $20 and now these people have all my personal information and never supplied me with a thing.