We had money problems due to my injuries and disability's which led a foreclosure on our house. We lost everything and then got a very big tax bill from Ct & the IRS. We hired Tax Masters who wanted their money upfront but promised us a reduced tax bill. We ended up after years of back and forth with them for more and more info and then they presented the IRS with a ridiculous offer which was of course denied.
They took our money knowing that they couldn't get our taxes reduced.

took my money and never attemted to do anything for 3 years finally they got me a deal pay 254 a month tilll 14000.00 was paid

took money for services that they have not provided

The Spencer Law Firm has filed a class action lawsuit against TaxMasters, and we are investigating TaxMasters' business practices with regard to the following issues:

1. Whether TaxMasters' performance of its work is consistent or inconsistent with the representations it makes in its initial telephone consultations with its customers; and

2. How TaxMasters actually performs its refund policy with customers who refuse to sign the TaxMasters written contract.

If you have any information that relates to these issues, we would like to speak with you. Please contact our office at the telephone number listed below, at 888-237-4LAW, or via email at [email protected].


Kimberly A. Robards
Legal Assistant
The Spencer Law Firm
4635 Southwest Freeway, Suite 900 | Houston, Texas 77027
Ph: (713) 961-7770 | Fx: (713) 961-5336 |

I sent this complaint to CNN and hope that they may be able to help in that they can inform Taxmasters they are aware of their corrupt, deceiving, fraudulent tactics and acts. They are not acting for the good of the people. People like me sincerely believe organizations like this, we have no money to turn to high priced attorney's and hope with all we have that they will be sincere and helpful in everyway they know. I don't understand how people can be so hurtful and dishonest. I need the $1, 800.00 I paid Taxmasters. I need to pay the IRS. They never contacted the IRS, Tereasa Isom and Zankie Johnson lied to me. Joshua E. said I would probably be paid Wednesday, August 25, 2010 and Ms. Jessica Gonzales doesn't answer the phone and when she does, its all lies, just buying time for the next dept. to tell you more lies. It is my opinion that these employees are uneducated because educated people would not work for an organzation that is so fraudulent. After three weeks any organization should be able to refund you your money, they can't be bigger than the IRS. Why are they allowed to advertise, knowing they are so corruptive. Tereasa Isom informed me that we owed back taxes - 2002 - and she was looking at the return as we spoke, she could even tell me the date I sent in my return, I responded - Oh yeah, whats the date, cuz I have the 2002 taxes right in front of me, she then said, Oh, aaahhhh, I must be looking at something out. I responded back, yeah thats what I thought. They are nothing but a bunch of ignorant liars. I called and cancelled my services and talked to the IRS, I worked out a plan to pay the IRS back. So Taxmasters didn't do a thing for me. I just want my refund of $1, 800.00. Confirmation - 452bb

To Whom It May Concern:
You have a fantastic station. I get teased about watching this channel 24/7. I love the people that are on this channel. I don't understand why a great station like CNN allows such a deceiving, fraudulent organization like Taxmasters advertise. My husband and I are retired, we were audited by the IRS last year, and owed them $16, 000.00. After figuring and refiguring we end up paying them back $6, 000.00. This year we owe them another $6.000.00. I saw an advertisement/Taxmasters and called them to employ their services because it was on CNN, I trusted these people only because of the greatness of the station. They didn't do a damn thing for us after 5 months, they informed me that the holdup was my 2002 returns because I owed them for back taxes for 2002. Called the IRS, no such thing, the IRS informed me that the 2002 year was not even in the system. Now I have waited over 3 weeks for a refund only to be transferred from one dept. to another, and from one ass to another. First having to wait for the person that handles the refunds because that person was on vacation, then having to wait in turn for my request/acct. to come up. I got on the Internet and found all the complaints of people that have lost money because Taxmasters done nothing for them and now owe more to the IRS. I know that they are only one of your accounts, but this account is screwing people that need help with the IRS, they don't need more corrupt, irresponsible, deceitful, dishonest and fraudulent people to add to their hardship. If you don't know this, I hope this has been informative, if you do know how corrupt, deceitful, dishonest and fraudeulent they are, then I guess you're station is just as fraudulent as Taxmasters, if you can help the people they screwed by correcting Taxmaster's tactics or fraudulent acts, please do, we will forever be grateful for your efforts. Gloria Romero

cc: Copy to CNN