Without Doubt, , the worst company I have ever dealt with in my 40 years in business!!!
It took "6 MONTHS" to get Taxmasters to move on my problem!!!
No return calls, no return e-mails, cut off on the phone when I asked to talk to someone, , on hold for half an hour was normal.
Wrote to Patrcik Cox the founder, by certified mail, , , No Response.

Took my money and sat on it for over 6 months.
In the end they did 'nothing'.
I finally elswhere, another tax service.
They started on it the day I paid them and they have it almost finished and solved within a week.

I called taxmasters to check on their claims of being able to help you with tax problems. They very quickly make sure they get a credit card from you and start charging fees on it. They then sent me some papers to sign and return by e-mail. I did not sign them and informed them I did not want their services. This was all on the same day. I have received a letter from them that I am still responsible for $4500.00 in fees. They did nothing for me. They operate one of the biggest scams in the country. I have filed a complaint with the
Texas Attorney General. There needs to be a lawsuit filed against them. I am 67 years old and do not have money to throw away like this.

TaxMasters Illegally withdrew $1, 500 “TWICE” from my account without my written authorization, and, , after I called them and cancelled their services within the Federal 3 day Right of rescission.

I DIDN'T SIGN MY NAME ON ANY DOCUMENTS FROM THEM. AND THEY DID NOT PROVIDE ANY SERVICES.

They even “Created” an official looking paper check, putting my name and info on it just like an bank check, filled in TaxMasters on the “Pay to the order of” Line, put a check number on each one of 8000 and 8010, and then in the signature space put in:

SIGNATURE NOT REQUIRED
Your depositor has authorized this payment to payee.
Payee to hold you harmless for payment of this document.
This document shall be deposited only to the credit of payee.

Have started a criminal complaint with Houston PD Financial Crimes Unit, another with the State of Texas Attorney General, the Houston Attorney General and am looking into federal charges because it crosses state lines. Will also making out a complaint with the BBB for what thats worth. TaxMasters already has a FFF Rating.

TaxMasters name should be changed to Rip-Off Masters, ForgeryMasters, CheckFraudMasters.

NOTHING BUT A BUNCH OF CROOKS!!!
raginglou

These guys are the biggest parasites on the planet! After paying them $5500, they completely failed to deliver on any of their promises. Every person you talk to tells a slightly different story and the bottom line is they are ripoff artists and bottom feeders of the highest order. You are better off dealing with the IRS yourself than with Taxmasters.
I don't see how half the stuff in their service contract is even legal and why they haven't been shut down. UNDER NO CIRCUMSTANCES - NO MATTER HOW DESPERATE YOU ARE SHOULD YOU GIVE THIS HORRIBLE COMPANY ANY OF YOUR MONEY!!!

I contacted Taxmasters for their IRS audit support services on June 18th 2009 via phone. They took down all of my information assuring me the audit would be handled as soon as we hung up the phone. They sent documents via email for me to review and a payment plan that I was to sign. I contacted them an hour after and told them that I wanted to wait on their services, they let me know that my card was already charged $1500.00. I became upset that they completed an unauthorized transaction without my consent I demanded a refund/stop to further services by taxmasters. They transferred me to a fraudulent phone line saying it was their billing department. I called back then they told me to send an email. I got no response. I called back and they gave me another fraudulent phone number to contact. I called back again to speak with the representative who handled my phone call. He told me to write another email. I finally get a hold of a lady from their billing department and she tells me that my letter of cancellation and request for refund has to be reviewed by her, then another person, then the head of the department, and then I would have to wait. I have called back various times and they transfer me around from personnel to personnel, never transferring me to the right person. When I finally get to speak with someone, they tell me to wait, I get no answers. I have yet to see a refund. Taxmasters did not provide me with any services at all, yet my card was charged on 6/22/09. I have complained everyday since sending emails, letters and voicemails- still no response. Taxmasters robbed me of $1500. They caused me severe debt. They did not contact the IRS at all. So now the IRS is collecting money I do not have, and Tax masters are still trying to get more money from my account. I am left with nothing. Everything I had is gone. I have contacted Texas board of accountancy, BBB, IRS, and Texas board of Treasury. I don't know what else to do.