After having an order placed for 500+$ 4 days later I receive and EMAIL saying my shipping charges were not calculated correctly and that I need to supply them with an extra 65$ for the shipping charges.
Called the company managed to get thru to shipping and receiving after being told that where I live there has to be an extra charge for air fare due to across country shipping, I told them that the charge was supposed to be applied during the order of confirmation of address, as well as that I received a 50% shipping discount clearly stated on my receipt I received via email after ordering, the guy on the phone didnt want to here it and quickly got defensive and began to cop an attitude AFTER I had agreed to pay for the shipping charges, I was simply trying to tell him he needed to make sure that all charges were confirmed during ordering and that it was not MY FAULT that whoever does there website cannot figure out how to make the code apply air fare shipping charges, after the guy hung up on me and after me agreeing to pay the charge I received an email 1minute later stating my order had been cancelled, EXCELLENT CSR AND EXCELLENT DUMBSHIT IN THE RECEIVING WAREHOUSE I do wish that Kustom shop.com would have their own website rather than be directly linked with tcp global as they make some of the best paints, I am now using HoK paints which I am fine with and will never even go to a tcp global site again or tell anyone about the website again I hope that a huge company like that eventually falls to incoherent and inadequate customer service and failed correct orders. STAY AWAY FROM TCP GLOBAL IF YOU PLAN ON DOING ANY KIND OF VOLUME THRU A COMPANY FIND A DIFFERENT ROUTE AND EMAIL KUSTOMSHOP.COM AND TRY TO GET THEM TO GO WITHOUT TCPGLOBAL WEBSITES, TCPGLOBAL DOES NOT DESERVE A COMPANY LIKE KUSTOMSHOP.COM

I ordered over $1000 worth of product March/2011. I never received a confirmation email after my online purchase and after a few days I got concerned. I checked my credit card statement and the payment had gone through right away. I tried to contact the company and there was never an answer at ANY of their phone lines they supplied. I tried every line for over 2 weeks and I never got an answer. Finally I started randomly dialing extensions to try and talk to ANYONE I could get on the line. After the 4th extension I did get through to someone in accounting who had nothing to do with customer service. She was a very nice person and helped me immensely. Turned out there was a problem with them because I am Canadian and have a Canadian credit card that didn't match my shipping address in Utah, however TCP Global didn't inform me of this and I was left waiting thinking my product was lost or something. In the end I got my order, and they did expedite it so I received it on a Sat. My order was correct and everything I ordered was there and correct. However due to the lack of customer service and ability to contact the company when needed I have decided not to use TCP Global in the future unless they make significant changes to their communication.

I ordered an airbrush set for my son for x-mas. These people sent me the wrong airbrush. I ordered a non-toxic paint/propellent set, needless to say, they sent me a toxic one. Its like they just grabbed whatever off the shelves, and tossed it in a box. After reading these other complaints, very unlikely I'll get a replacement, but by x-mas...and I too have sat on the phone waiting for someone to actually answer. Wish I would have read these before placing my order.