I bought 80 bonds at what I thought was a very good price on the morning of 7/11/11. Within minutes, my account shows the bonds and their market price. Showing a nice profit, I put them up for sale a few hours later. About 15 minutes after putting them up for sale, my account value plummets by $70K and the bonds are gone. Not sold... gone. I call up and they tell me the original price was a mistake, and backed out of the earlier transaction. Don't count your chickens even after they hatch with TD Ameritrade. I doubt they'd ever consider backing out of a deal if I was on the losing side.

As a new client I moved $4500 electronically from my bank into my TD Ameritrade account - the money has left my bank and has been recognized as being in my TD Ameritrade account. I went to do a trade and was told that since I electronically transfered the funds they will not be available to me for 3 business days. Nice SCAM - they collect interest on my money for 3 days - doesn't sound like much but my guess is that it adds up to a huge profit for them with all the investors they lure into their scheme.

Clearly my own fault - should have gone with a real brokerage firm with local offices to get face to face customer service. These guys are available 24 x 7 - but all the reps can tell you is "sorry I can't help you except to say those are the rules". Do yourself a favor and walk into a Charles Schwab office and get honest upfront service.

It was several years ago now that TD Ameritrade stole $1200 from me. They did it legally (technically). I had shares of IVAX which was being taken over by TEVA in a stock and cash merger. TD Ameritrade contacted me asking me to send my request by mail as to whether I wanted stock or cash. I requested the TEVA stock as it was worth much more than the cash offer. A couple weeks later TD cashed my out of my IVAX stock claiming they didn't receive any communication from me. Now they didn't make any further attempt to call, email, or otherwise contact me. They just paid me off in cash for my IVAX shares resulting in my losing approx. $1200 on the transaction and having to pay tax on the gain. Now you and I both know they paid me off in cash and requested the stock from TEVA and kept it for sale themselves resulting in a gain of $1200 for themselves. I complained to the SEC, TD Ameritrade, WSDFA, FTC, and others to no avail. A very nice lady from the Federal Trade Commission was the only one who tried to help. TD snubbed their noses at her too. Watch out for these TD Ameritrade crooks!!!

TD Ameritrade charges EXTRA fess on sell trades! THEY ADVERTISE " STRIGHT FORWARD PRICING $9.99 PER TRADE, NO HIDDEN FEES!" These guys hide these fees, the only place you can find them is to go into reports, pull up your cost basis for any sale trade and you will see this charges in the far right hand column, the column header even states "FEE" CAN YOU SAY DECEPTIVE ADVERTISING!

I opened a individual cash account with TD Ameritrade on September 5th, 2008. I agreed to have TD Ameritrade withdraw $10, 000 out of my savings account. I completed everything in the TD Ameritrade account and made a transaction to purchase stock the same day. The order was filled on September 5th.

On September 10, 2008 I received a phone call stating that TD Ameritrade had take it upon themselves to sell my stock. I was told it was due to insufficient funds. The account number that I gave them was correct however the money was in my money market account instead of my savings. My bank made a mistake and deposited my money from the transaction I made over the phone, into the money market instead of my savings account as I requested. I explained to three different people at TD Ameritrade this could have all been avoided if they had called me the first day that they had received a notice that there was insufficient funds. I explained to them that I could provide proof that the funds were the account. I was not lying. I understand they don't know me but the money was there. All I expect from them is that they would have given me the courtesy of a simple phone call to inform me of what happened. I would have resolved it right away. Instead, they waited until after their deadline and then they call me up and explain to me that they sold my stock at a loss and now they are saying I owe them $167.42. A simple phone call even the day of the deadline saying we need the funds in by noon would have been acceptable to me. But not for them. There policy is make the transaction and sell the stock without any authorization or notice of any kind and then after they do this, call the customer up and tell them what took place.

I came home today (Thursday Sept 11th) to have a phone call on my answering machine from Ameritrade to return her phone call. I did return her phone call and she Informed me again that I have an unsecured debt and asking me when I was going to send them their money. I informed her that I was not going to. She proceeded to tell me that she noticed I have other accounts with them and that they would take money from those accounts to repay the debt. Not sure here but I think there is some unethical practices going on here.

It is not my intent to blame them for the funds being in the wrong account. As a professional business I would think that they would call there customer to inform them if there were any issues so they can resolve the situation before they take action. Obviously not.