I wrote a check to pay my Visa Bill for $1000 from my TD bank checking account. TD bank paid out $2000 instead of one thousand dollars claiming my "1" looked like a "2" even though the amount of the check was clearly written out One and zero one thousand dollars. They charged me $85 dollars in overdraft fees. They admitted it was their mistake and refunded the fees but we still don't have our thousand dollars back in our checking account and cannot pay our bills this week because of it. I thought the bank was supposed to protect your money, not steal it. If someone stole $1000 from me I could call the police and charge them with theft, can I do the same with a bank or can they just steal money from people using stupid excuses? Stay away from TD bank if you don't want your money stolen. I am transferring all to a credit union this week and will never use a bank again.

I have been with TD Bank for almost ten years now, and it's never been easy dealing with their customer service reps. My issues with them started about four years ago when I attempted to order checks from them.

With most other banks, this is a very easy and free thing to do. With TD Bank (which at the time was Commerce Bank), I was charged $50 in error for my first order of checks and it took the checks - literally - over a year to arrive at my house with the correct address and account information. The only reason I remained with them was because they were a customer of mine at work.

More recently, the issues have gotten much worse. I received a call last summer asking if I wanted to enroll in their Advance program, which would basically allow my checking account to be overdrawn. I didn't understand the specifics of the program and the rep grew upset with me, saying "most customers are joining this program, " so I did. She explained that I would be charged $35 for each day my account was overdrawn, which was fine with me since that had almost never happened previously.

Last week, I learned the hard way that the rep was, in fact, incorrect and that the $35 charge was per transaction, not per day. I was $5 overdrawn on Monday at 10 a.m. when I checked my online account and went to deposit cash into my account at noon in order to avoid the $35 charge. By the next day, $210 in overdraft fees were tacked onto my account. Apparently 6 transactions took place on my account when I was $5 overdrawn, between the hours of 10 a.m. and noon. When I called to complain, I escalated to the director level and was blamed for the misunderstanding. They were willing to credit $70 of the $210, but that was all. Never have I experienced such terrible customer service.

I already began transferring my savings earlier this year but I just opened a checking account with another bank and cannot wait to close my account with TD Bank. I would not recommend them to anyone, even with their convenient hours. With online banking and other banks starting to have more hours of operation, it is not worth it to go with this joke of a company.

My boyfriend was tricked today into sending money to an company called acc. They were saying he had an outstanding loan of 945.49 dollars. They said that since he didn't pay the loan that the loan company sent it to collections department and now the lawyers at the lawfirm are "incharge " of it now. So my boyfriend knowing that he has not done a lone was scarred into paying it because they said if he doesn't pay his balance that he will be taken to court. They were able to tell him his name, social, address, phone number, ect. So they convinced him into sending them his card number and picture id threw fax because they sounded legit. After my boyfriend made the payment he later called me crying saying what just happen and he didn't understand. So I asked him questions like what loan company, what emails, when did this happen, where are they from, what's the number, what's the dates and he couldn't answer me. We then went to TD bank to file a fruad claim and explained to him it sounds like a scam, his bank did see that the money was taken out but still put 900 dollars bank in his account on hold until they investigated the matter!. We went back to my house and I was thinking something still isn't right!. So I did the research and used the info we did have:. I typed in scam on google and I typed in mark brown which was supposidly the guy that owns this company and I found a lot of ppl talking about the same guys and how they were tricked the same way my bf was and the ppl sounded middle eastern and that was all the verification I needed, . We then went to the local police station and filled a police report and explained what happen and now his case is under investigation and he has a chance of getting his money back;. I want to also get this story out there because I know we wernt the first this has happen to and we deffinatly won't be the last|. God bless! Oh and they also said they are from cali and they made him write a note apologizing to them.. These ppl are sick and will pay for this!

I have worked in multiple help desks (Call Center's) throughout the years. I must say that the TD Bank help desk is no worse then any of the other call centers I've personally worked at. Which isn't a good thing. However, before stating my complaint I will say that my complaint itself isn't necessarily the actually representatives that answer the phone or the mangers. They were very professional and not rude what so ever as I have seen in some of the complaints on here. They also did an excellent job of verifying who I was, before providing me any information about my account. I would have to complain instead that it is a top down issue with training representatives.

I say this because upon calling the the 800 number you get different answers from different representatives and I have yet to receive an answer to my question I was calling in regards to. So now on to my complaint.

My debit card has been cancelled for a second time. I was attempting to purchase study materials from a website for a certification test that I am required to pass by June 30th. I originally attempted to make the purchase last month. While attempting to process the transaction I got that my card was declined. I didn't think to much of it as I had been making multiple online purchases and figured maybe it was some type of protection for my account in case someone was using my card to purchase things and wasn't me.

I waited a few days thinking maybe they would call and confirm if I was making the purchases which used to occur when they were still Commerce Bank. This did not occur but my card continued to be declined when I attempted to use it at restaurants and corner stores. I then decided to attempt a TD Bank ATM to withdraw money, at this point I was notified that an Unauthorized transaction was attempted so I went to my "Home" TD BANK.

They were very friendly and professional there as well. They notified me that my card had been cancelled due to online gambling. I asked them if they were able to let me know what website I may have visited that was falsely identified as online gambling. The Representative there told me they could not see this but that they could issue me a new card. While waiting for my new card to be issued they asked what websites I had visited I told them and he agreed that non of those sites had anything to do with online gambling.

At this point my concern was growing that maybe someone was using my card number for online gambling. I asked him if there was a point of contact would could verify this for me. He said that I could call Customer Support and ask to be transferred to a fraud department. Upon calling there help desk and asking to talk to a fraud department I was told that there was no other department I could talk to. I thanked them for there assistance and continued about my business. After talking to all these individuals who could not identify what website I went to that caused this issue, that I would continue my purchases with my new card. I assumed this as I also so nothing negative in my history on the tdbank.com website or in my statements for last month.

I attempted to make the purchase for my study materials for my Microsoft certification test once again. The card was declined. I had a sneaking suspicion that this must be the website that set this whole chain of events off. I again attempted to make another purchase after this one and it went through without being decline. I assumed an error must have occurred on that website and waited a few days. My card again started being decline making purchases everywhere.

I contacted customer support again this morning. The person I spoke with was again very professional and not rude what so ever. However, they were again unable to assist me with my inquiry for speaking with a fraud department or whoever manages the identification of online gambling websites. I was simply told there is no type of dept such as this although I would assume on the backend of TD Bank some type of IT or IA dept would be managing this. The reason I assume this is because I work in an IT Dept and I do something similar to block people from accessing gaming and gambling sites on our network.

I was told that no such Dept exists to speak to and that I am no longer eligible to hold a checking card for my bank account. Now, I can appreciate there positions of not allowing online gambling use of cards, despite all the complaints I saw about this on google when searching for information about my issue. To be honest I couldn't care less about the ability to use my card for online gambling however, I believe there should be some department to speak to if you find a website that is being falsely identified as online gambling so that TD Bank can correct the issue on there end.

So in closing I will say again I am not upset about the lack of knowledge of this issue with the help desk as I have run into this issue with help desk's I have been a representative in or that I have managed. I just believe there should be some type of higher tier I could talk to regarding this issue whose job it would be to know as the lower level analysts within there help desk shouldn't even be dealing with these types of issues.

Just wish I could get his fixed not just for me but for anyone else who may run into this problem in the future, with other websites that are not online gambling but being identified as such.

I've been a TD customer for only six months but I've already learned the hard way that their negative reputation is completely deserved. After a recent experience, I've come to learn a few things about doing business with this company:

My complaint stems from an experience where the TD website and the mobile app on my phone showed me DIFFERENT, inaccurate available fund balances. This resulted in nearly $200 in overdraft fees on a purchase amounting to less than $30. Knowing that the checking account I wanted to use was low, I even transferred funds from one of my other accounts to cover my butt. Turns out, due to the conflicting info I was getting from the site and app, I didn't transfer enough. My account was $2 and change short of what I needed. That's right, $2 off = $200 in fees.

My calls to two different customer service reps plus a supervisor amounted to nothing. They explained to me that the app and website are not meant to be used as primary banking tools and that it is the customer's responsibility to verify the accuracy of the information they present. Apparently mobile banking in 2011 is very different with TD than any other bank I have accounts with. The customer service reps are trained not to budge, they would not waive the fees even though I explained that I did in fact have the needed funds and would transfer them right away. Not even as a one time courtesy. (I don't think I was asking much.) When I explained to the supervisor that I was considering closing my TD account and moving these funds to my other bank, the response was, "OK, that's your choice."

Scan the comments for yourself. This bank will take you for any dollar they can and provide really shoddy services. Do not bank with TD. They do not care about their customers!!