TD Bank

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1 stars
(248)
Category: Business & Finances

Contact Information
Massachusetts, United States

TD Bank Reviews

s1r_eric May 17, 2010
Proof of how TD bank screws people over.
Ridiculous. I also have a pending 35 dollar overdraft fee putting me down to negative 71.42. Before I went to get pizzahut, I saw the avaliable balance. Now this is the AVAILABLE balance, not the balance for the day and it showed me that I had $45.31! so I said. ok, pizzahut for 30 bucks? I'm good. Went out to get pizzahut and then the Playstation network that wasn't even pending ever! just goes through out of no where. From the looks of it, I am getting charged an overdraft fee for pizzahut because I already had -5.61 in my account because I was overdrafted for no reason before getting pizzahut. This makes on sense and I want to switch banks badly. 2 overdraft fees. one that I wasn't aware of, and the pending one I shouldn't even be getting!!!
s1r_eric May 17, 2010
Overdraft Fee?? Why?
It first started off where for some reason it said that I had 34 dollars available in my account. I wish I had proof for that.. -_- It shows differently in my history however. So I used the $30.81 on pizzahut. So I should have had about 3 dollars or so left. Instead, a few days later. I realized that an overdraft charge was placed before the pizzahut charge. I really don't understand why. So the pizzahut was finally charged with the overdraft charge (of course) and I haven't used my card since. So I thought I was overdrafted because I apparently didn't have enough, even though it said I did but that changed.. for the pizzahut purchase where I didn't have enough, but this is what baffles me.Today, I opened up the account online again and noticed that my negative available balance had gone down again! as of now, I am dealing with another Pending overdraft charge for another 35 dollars. I really don't know why since I haven't used my card since pizzahut!.
MiddleClassWipedOut May 12, 2010
OVERDRAFT FEES
It's amazing that TD Banks policy is to post the largest amounts to your account first. The reason they do this is so when your deposit brings your account into the POSITIVE they can take out that large chunk of OVERDRAFT FEEs and put you back in the negative and then charge you for the six tiny withdraws after that (which average 3-6 dollars). It's a total scam that lets them make money on a $2 cup of coffee. In 2 days I deposited $750 out of which they took $385 for overdraft fees... and they wonder why people can't make it today!

Why don't they charge a % of what they cover for you instead of a flat fee??? Why because they'd make no money that way... The customer service rep I spoke with assured me that the BANK is not making any money with overdfaft fees.. HAHA What a laugher... I told her that I knew she worked at the bank so she had to be "PRO-BANK" I beleive that there is a special place that BANK big wigs will go to EVENTUALLY.
SeekingBetterBanking May 8, 2010
Posting practices
TD Bank's check posting policies are paramount to fraud.

I check my account online regularly, and when I don't check it online, I call the banking line to check my account balance. I had paper checks outstanding I knew were going to post to my account. On 5/5 the check still hadn't posted, so I went out and picked up a couple of things, knowing there'd be more money in my account on 5/6. At 12:01AM 5/6 the check outstanding still hadn't posted to my account. On 5/6 when I got up in the morning, the check posted to my account, but my bank statement claims it posted on 5/5, even though it wasn't there the previous night and even after midnight this next morning. So TD Bank not only posts the check to my account, and they paid it, but they charged me overdraft fees, not for the check, but for the two transactions I made the previous day that did not bounce the account, because those transactions were still pending, but when I made those transactions, I had plenty of money in the bank.

Now, another issue I have with them is this. I make purchases for oil, and it shows up on pending transactions. We use oil heat, and it's expensive. So I have $400 pending when I buy the oil. The next day, the pending transaction is gone, it hasn't posted to my account, it's just gone, and the money is back in the account like it never happened. 3-5 days later, the account actually goes through. That issue has never actually bounced my account, but what's the excuse for disappearing pending transactions?

I hope that sometime in the near future the banking regulations change specifically with this bank in mind. In the meantime, I will have to choose between Wachovia, Bank of America, Lakeland Bank, or Chase.
NYork May 7, 2010
Review: Bad Banking Practices, Worse Customer Service
Since TD's take over from Commerce bank, the services with this bank have _significantly_ worsened. Among the worst of the worse is their customer service. We, as customers put our trust in the bank by putting our money in the accounts through them. Instead of appreciating that trust and treating customers with professional courtesy, I have found their staff to be repeatedly rude, condescending, and/or unprofessional (New York, NY branch near the UN).

The Commerce Bank staff (where HAVE they gone?) were, comparatively, congenial, professional, and approachable, everything that TD is NOT. Anyone reading this, who does not bank with TD, do not. There are many choices, and TD should not be among the choices you make with your money--unless they go back to the way Commerce Bank did business and worked. Unless they begin to train their staff (or get rid of the ones with repeated complaints against them).

To anyone from TD Bank reading this (would be surprised--pleasantly, if someone cares to read what the customers have to say), here's a question for you: Why do you call your bank branches "stores"? This is on your website, the business cards of your supervisors (whose numbers cannot be reached because they are "either disconnected, or no longer in service"?)!

TD is a sad excuse for a bank
Robert Sandiego May 6, 2010
Unreasonable hold on account
Most Convenient Bank? this is FALSLY Advertised byt this bank. After I had rented a vehicle from Hertz Rent a car and paid in full, Hertz continued to refer me over to TD BANK to remove the hold and TD BANK continue to push me over to Hertz to ressolve the issue. This Bank has conducted itself most inefficiently with service and falsly advertises it's deficient service as being something of competitive value. Contacting customer service and getting something done is a serious waste of time and produces nothing but headaches for the customer. This Bank is just one more reason why Americans MUST boycott the banking system!
Jouimet May 5, 2010
WORST EXPERIENCE
Do not open a account with this bank..Worst experience i have had with a bank ..Do not use the branch at west hillsboro blvd.They are very incompitent. I opened an account online 2 weeks ago and it still has a hold on it they cant seem to find my signiture card ..So either someone took it home to use my ss # and info or they used it as tp.I don't know..I opened an account at bank of america took 2 days and i was done ..TD BANK should close there doors if there going to do buisiness like this...
Kmichelle May 5, 2010
Terrible customer service
TERRIBLE TERRIBLE CUSTOMER SERVICE! No one fully knows what they are doing. All I needed was a change of address and new card with my married name. Everytime I made my trip to the bank they had new excuses. So after 3 trips to the bank and several hours sitting and waiting I finally got my new card printed only to find out later when trying to use it that it was not activated when given to me. THENN I call customer service and they send me to an automated system to activate the card. So thinking it was activated once again the next day I try to make a purchase and all over again I find myself on the phone!!! On the phone with customer service again and they tell me my account was closed?!? Td bank seems to have many employees at their locations but no one that truly knows how to do there job correctly. I'm pretty sure the last person who gave me that card was not trying to help me at all. I'm pretty sure after this I will be taking my money and leaving Td bank! Bunch of idiots who throw you back and forth!!!
rwhidbee April 30, 2010
TD Bank seems determined to lose loyal customersc
TD Bank seems determined to lose loyal customers. Recently within a three day span I was charged $180 in overdraft fees. The reasoning behind this was the transactions are posted the following day so the account history I have online is pretty much useless and I'm ok with that. But then I had an authorized transaction the following day and I called TD bank to dispute the overdraft fee that was associated specifically with that one charge and they informed me that there was nothing they could do. Forgoing the fact that I just paid nearly $200 dollars in fees for transactions that came up to less than $100 dollars.
I just can't believe that a bank would be willing to lose a customer that has no problem paying these outrages fees over pennies. I put up with the whole online problem months ago, and the hour changes, but when a bank can't give a customer the same courtesy it's time to move on. I choose TD Bank actually Commerce bank because of the location, hours and friendliness, but TD Bank seems determined to purge all its customers.
Evalina1828 April 21, 2010
overdraft fee
TD BANK IS CRIMINAL.. The chrage overdraft fees for money that was in the bank. Some new rule that they take
large bills first and then the small ones, so instead of charging me 35.00 once they charged me 245.00. I hate this bank, worst bank ever. STAY AWAY FROM TD BANK!!!

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