TD Bank
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Category: Business & Finances
Contact Information Massachusetts, United States
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TD Bank Reviews
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K Ullman
February 18, 2010
Held deposits / pay checks
TD Bank has the worst customer service of any bank that I have dealt with. I will be closing my accounts with them.
2/2010 this is the 2nd deposit in the past month - pay check deposit - where you go into the bank - the branch deposit your check - the teller asks if you need the $ right away. I said no as long as they are available tomorrow. She indicated no problem the funds will be credit this evening and the funds will be avaialabe the following day. Based on the tellers statement, I enterred auto pay bills. Example: check deposited @ 5 pm on 2/15. On 2/18 could not access funds - called the banks customer service number - where you continuously receive rude and I mean very rude assistance if that is what you want to call it, and they actually advise you that they will not assist you. After asking for managers, etc. The last deposit 2 weeks ago, I had to contact the corp. office to resolve the issue. I was advised they are holding paychecks up to 15 days. I demanded they call the bank the check was drawn and verify it had cleared. Whoops, and what do you think? It cleared days before. So tomorrow, here I go again - this time to the branch. And, they have nerve to charge you fees for overdraft. Which you have to request a refund!
I opened my account when the bank was Commerce Bank and never had issues. TD bank is not worth anyone's time. They are the rudest individuals you can work with. I suggest everyone cancel their accounts with them.
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JDam
February 16, 2010
Predatory practices
Ever since TD Bank took over for our beloved Commerce Bank here in south jersey, there have been hints at some of the recent troubles. From the entire offline fiasco which cost me 200+ in overdraft fees, to the change in policy overnight. However, the recent realization that TD Bank intentionally holds your money after you buy something on debit set me over the edge. I have recently had a debit for a gas station in the amount of $40 take 7 full days to post. My girlfriend had a mortgage payment take 19 days to come out of her account. 19! And since they held it for 19 days, every debit she made in those 19 days was taken out AFTER they finally took the $1000 mortgage payment out. They charged her account for 7 overdraft fees.
On top of all that, we have found that TD Bank has changed their policy towards insufficient funds. You will never have insufficient funds again with TD Bank! You know why? Because even if you have 0.00 balance in your checking account, they will still allow money to be taken out. Lets say Ebay is set up to take out whatever you owe on a monthly basis. Prior to TD Bank taking over, if I didn't have the funds, the money would not come out until I did. Same with Netflix. They would just keep trying until they got their money. I'm talking minor transactions of less than $20 here. But TD, oh yes, they want you to go negative. So they now allow any merchant, no matter who it is, to take your money out of your account, no matter how much is in there or how much the transaction is. If you have $2 in your account, and you have a huge bill that automatically comes out, it comes out, along with $35 overdraft fee AND a $35 insufficient funds fee. Now here's where it gets good. Since they've been holding your prior debits for about a week, they take that opportunity to run them all through at once, causing multiples of the $35 fees. Honestly I could go on and on with little discrepancies here and there, but you get the picture, and I'm certainly not the only one experiencing this absolute joke of a companies shady business tactics.
Now, is any of this illegal? Not necessarily, but it is predatory. It was changed from previous policy under dark of night sent in a document the size of an unabridged dictionary, and they've been shoveling it down our throats. If anyone would like to start a class action lawsuit, I would be very interested.
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Lorenzo
February 12, 2010
Terrible customer service
TD bank will instate policies such as 1. your deposited work check does which previously cleared in total now will only be cleared for 100.00 as opposed to the full amount it used to clear for. obviously things do not get paid, without you knowing they charge you a maximum overdraft fee. They really want your money so bad they will rip you off to get it. DO NOT use TD Bank unless you want them to rip off your hard earned money. i also got sent to three different branches to try to resove this. they deny it is their fault which it clearly is. terrible customer service.
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IShep
February 12, 2010
Fees
During Christmas season, I was a bit careless with my money and spent more than I had. I still managed to pay off the overdraft fees I received for this. January comes and goes, and I never went into the negative. I was somewhat responsible with my money. February 2nd, I get a $140.00 overdraft fee. I only had $129 in my account at the time, so obviously I'm in the negative. I wasn't aware of this overdraft, so I spent money on food, gas and clothes. A few more fees later, and I'm now at -$270.
I've included a picture of my history (The black bars are censors. Don't want to show where I live). I can't include my entire January history, but believe me when I say that I never went negative, so there should be no fees. Did I do something wrong, or did TD Bank screw up?
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mrcarter718
February 9, 2010
Fees
As a former employee of Commerce Bank, I must say that while I do not believe that Commerce did their employees justice (minimal pay, lousy benefits, etc), the customer service and perks of being a Commerce Bank customer were phenomenal.
Now, TD Bank has swallowed Commerce Bank and regurgitated this disgusting, pathetic example for "America's Most Convenient Bank". Overdraft fees are through the roof. Personally, I'm very upset that the interest checking account (a min. of $1, 000 gains interest and reversal of foreign bank ATM fees) is obsolete. And now I hear from my former colleagues that the new system (the old system was by far more friendly) is creating huge problems for customers.
For all of you bankers out there, know this inside info: When a bank tells you that they are merging or a new system is coming along, MAKE PREPARATIONS TO MOVE YOUR MONEY ELSEWHERE either temporarily or permanently. Trust me. You will save yourself a lot of headaches.
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yvone
February 3, 2010
customer services
I would say the services of this branch is awful, and especially the manager (lady with short hair, one big eye one small eye). wondering if every staff treat customer all like her, TD will... tomorrow.
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LW666
January 30, 2010
Deceptive and dishonest
TD bank switched my account so that now anytime the balance drops below $100 there is $15 fee charged, which never was the case. They apparently mentioned it in one of those mailers in tiny print on one of the million mailers they send out every month trying to get me to buy some program I don't need. They also said they would put overdraft protection on my wife's account and failed to activate it multiple times, invoking numerous overdraft fees. They are also guilty of the very slimy practice of switching daily transactions to process the largest first, thus making it more likely for you to incur overdraft.
I've had it with them and am switching to Bank of America. It's a royal pain to move so the money and to switch all the checks, but I'm through with TD. Commerce Bank was the best bank I've ever experienced, then TD came along and ruined them. My rent check in September even bounced because the jerks screwed up their computer system and nobody could do any transactions for SEVEN days. Stay away from TD bank, they're horrible.
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MPAS
January 27, 2010
Bring back Commerce Bank
The most enviromentally unfriendly bank with very rude, insulting tellers, who cannot be bothered by a customer needing service. Bring back Commerce bank.
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tttommmm
January 15, 2010
Horrible customer svc and preditory fees
TD bank stinks when they were commerce bank they really were customer svc orientated and now they just are after making fees on their clients. Im packing it in with them and moving my accounts to another bank!! Good riddens!!
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jeffrey pompper
January 14, 2010
policys
First of all i was told when i opened my account my soccial security dis check would clear the next day. So i when into the bank the next day and a weekend parttime teller gives me available credit of $315.00 monday comes around and i check my online account and it is charged with several overdrafts.Still haveing trouble with the smily faced custumer service rep that can't even get in touch with her suppervisor. Very dissipointed
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