I deposied $986 and on my depoist slip i asked for $300 cash out of my payroll check and your RUDE teller told me i could not have it. I recieved a reciept staing that i deposited the entire $986. I proceeded to check my online account to be sure my reciept was correcet and sure enough it was not! The depodit was made for $686. Your teller shorted me my $300 that she told me i could not have! I have been calling your customer service line since that day and have recieved no confirmation that my money will go back into my account. That is stealing and i want my money back. I am writing you today because i just got off the phone with a supervisor who also was VERY RUDE to me. I asked for someone to call me back when she knew that my money would go back into my account and she told me that you have too many customers and a letter would be sent by mail. This is outragious and once i finally get my $300 from you i will be closing my account and never bank with you again after 10 YEARS! And i will let everyone know about this situation. WORST CUSTOMER SERVICE EVER!!

Subject
I am paying on a credit line that I never wanted, but do not want to ruin my ...

Response (Maureen) 11/16/2009 05:36 PM
Dear Lynne Mayo,

Thank you for contacting TD Bank "America's Most Convenient Bank."

Internet e-mail is unsecured and for the protection and privacy of our customers, we are unable to provide detailed account or personal information via an unsecured e-mail request.

Please provide your phone number and the best time to reach you in your message and we will contact you.

If we may be of further assistance, please contact Customer Support directly by secured message from within Online Banking or by telephone at 888-751-9000.

For your convenience, we are available 24 hours a day, 7 days a week.

Sincerely,

Maureen
TD Bank Customer eCare


NOTE: This e-mail message, including any attachment(s) hereto, is intended only for the addressee. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you have received this communication in error, or are not the named recipient(s), please immediately notify the sender by return e-mail and delete this e-mail message.
Customer (Lynne Mayo) 11/16/2009 04:40 PM


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Response (Krissy) 11/16/2009 03:50 PM
Dear Lynne Mayo,

Thank you for contacting TD Bank "America's Most Convenient Bank."

Internet e-mail is unsecured and for the protection and privacy of our customers, we are unable to process your request for personal account information via an unsecured e-mail.

Please contact us by telephone or secured email after logging in.

We apologize for the inconvenience.

If we may be of further assistance, please contact Customer Support directly by secured message from within Online Banking or by telephone at 888-751-9000.

For your convenience, we are available 24 hours a day, 7 days a week.

Sincerely,

Krissy
TD Bank Customer eCare


NOTE: This e-mail message, including any attachment(s) hereto, is intended only for the addressee. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you have received this communication in error, or are not the named recipient(s), please immediately notify the sender by return e-mail and delete this e-mail message.
Customer (Lynne Mayo) 11/16/2009 10:57 AM
Topic:Banking
Sub Topic:

I am paying on a credit line that I never wanted, but do not want to ruin my credit. I have been notified that I was $1, 776.22 overdrawn. This is ridiculous, as I do not get overdrawn.
I have talked to Elizabeth at your Paoli Branch three times, she was supposed to take care of it and has never gotten back to me, I have spoken with Carrie, who is downright rude. I have spoken with Customer Service and they were supposed to transfer me to a supervisor, then cut me off.
I am asking for this to be corrected immediately, as I was not overdrawn.
This was the period that you were having all the trouble with your system.
I had a $400.00 deposit floating around for six days that no one could find.

I have closed my savings account with you and am going to pay off my loan and go with another bank.

I am very unhappy about this as I never had any kind of a problem when you were Commerce.
My income and outgoing bills are pretty much the same monthly.

I check my account daily either on line or by phone and neither stated I was in a minus or low balance.
I keep excellent records, so there is no way this could have happened.

Please correct and advise ASAP.

Thank you for your help.

Lynne M. Mayo

Today I walked into TD Bank North thinking that my transaction would be smooth, secure and simple. All I wanted was a new debit card. I sat in the customer service area hearing one of the CS Reps talk about a high profile client on the phone and how TD needs to protect them... I wondered if they felt every customer was "high profile." I don't think so.

I sat down and asked the CS Rep if I could have a new ATM/Debit card. He looked at me strange when I wanted to write down my SS# instead of say it aloud, after he reassured me I told him that I still wanted to write it down on paper. The paper pulled out of the drawer was half of another customers account number and information. I thought that these things were immediately shredded. He screwed up the numbers and asked for my number AGAIN! He gave me the other half of this individuals deposit info ...so I could see ALL of this individuals account info. He made it easy for anyone to steal his identity.

I'm upset that this person's info was so vulnerable. I thought that they shredded these papers immediately, not just rip them in half and stuff them into a drawer for scrap paper.


(see attached photo)

I found a debit card from TD Bank/Commerce Bank and called the 800 number on the back to report it. Not sure what I expected, but was MORTIFIED at the complete lack of concern for protecting the customer's assets and accounts. Never did the service agent take the name and number on the card--shouldn't they immediately check to make sure the card is canceled or notify the account holder? Also, asked if I could return the card and they said to just put it in a mailbox and the USPS would get it to them--but 1) there's no address on the card and 2) if this were your card, would you just want your name and account number floating around freely? Is this common practice for banks? I am really just shocked that they didn't give a damn about this person's lost card/acct number/name/identity, etc...

I had an acount for over 5 years with commerce. Now that TD took over my account is a mess. The online banking available balance does not really mean available balance. And they insist when I call that nothing had changed. They are rude and careless on the phone. I have never had so much problems with a bank before. I am transfering my balance to etrade, and open a new checking with a local bank. And my fiance is doing the same with his account, because he has the same problems.

The favorite customer service line is "we send you an information package three month ago" -well now.guess what you can do with that?