Worked in one of their call centers briefly. Rude, insensitive, condescending managers who treat workers like cattle/prisoners yet expect them to maintain perfect perky tones on the phone while barely making minimum wage. Thin training that doesn't give reps the tools they need to help customers efficiently and literally the slowest (and rudest) IT tech support I've ever seen (having worked for four Fortune 500 comapnies) that's managed hundreds of miles offsite. Their ATMs are stoneage compared to Bank of America, you can't deposit cash for immediate credit or checks that give you an image of the check on your receipt. Bottom line: Suckage.

I have had a TD Bank account since I was 18. Recently, I was trying to navigate their recently unveiled "new and improved" website and noticed some service fees. Three different $15 fees appeared on my account over the past two months. After calling customer service, I learned that they charged my account because the balance had "slipped" below $100. I told them that might type of checking did not have a minimum balance and they, in turn, informed me that according to a "green booklet" I should have received in May that they had recently instituted one. They told me that I could switch to another checking account that did not have a min. balance. I asked them why they turned my account into an account type that was nothing like my original when there was clearly one more similar. I also asked them if they were also going to start rewarding me with these service fees every time my account was over $1000 which it is most of the time. When I asked the brilliant CS rep what service was being carried out on m behalf, he told me that it was meant to make sure that customers always had a "cushion" and were given a "warning" when their account balance became too low. Ha! I told him it would be much more productive to send some sort of email alert and he let me know that they also have that service as well. After refunding $30 of the fees as a courtesy gesture, he told me to not be surprised if I saw another charge next month since my bank account was currently at $96.75. I told him that when the $30 refund was added I would be over $100. He said unfortunately all transactions had to be posted by 5 p.m. It was 5:15. This bank is desperate- switch to another immediately.

open my account there ofr free checking, bounced a check while there was money in the accounts.
charged hefty fee twice and then started charging a monthly cycle fee without any notices

This bank has Customer Service from HELL. This company should invest in hiring someone that can train theses people to be professional Customer Service people. I called one day to get account information and the Rep Eric asked me for my address and I provided it he told me that my zip code was wrong and I told him I know what the zip is for my town and gave it to him again and he told me it was wrong so I told him to look it up and that I wasn't wrong. He said that he could not help and that I needed to go into the local branch I told him that I was not going into a branch and that I wanted to speak to a manager. As I waited for a manager my thought was how come he never asked me for a second security question? He then comes back on the phone ask me another question and we spoke about the account.

I have called previously and that experience was worst, It was about funds being transfered that I never processed and the Rep told me that maybe I accidently did it. If it was wasn't for the prompting in the being that this phone could be monitored I would have told her a few choice words.

I challenge anyone to act as though something is wrong with an account and to call customer service. Service SUCKS

I URGE everyone to pull all accounts from TD Bank if you like holding onto your money. I closed mine today, thanks to nearly $600 in ridiculous fees. Not only that, but all of a sudden, they've decided to get rid of their free checking accounts, which I had, and replace them all with accounts requiring a minimum balance, without any authorization from the account-holder. Luckily for TD (but not for anyone else), all these formerly "free" accounts were subsequently slapped with maintenance fees. I can't even imagine how much they made off us maligned customers from this sneaky account change.