I have a home equity loan with Commerce Bank. When TD Bank bought Commerce, my nightmare began.

I had my loan set up for biweekly automatic payments. This was fine under Commerce but shortly after TD Bank took over, I started getting late notices. I couldn't figure this out since the payments were being deducted from my account every two weeks.

I contacted TD Bank and was told that my payments had been incorrectly posted as principle only, showing as no intereste paid. They admitted this was their mistake, but had not explantion for how it happened. They said they would fix it but by the time they did, they had reported me as delinquent to the credit bureau.

I called back to tell them they needed to rectify this and they said they would turn it over to the person who handles errors with the credit bureau. Imagine, they have an employee assigned full-time to fix information they've erroneously reported on their customer's credit bureau file.

I was supposed to receive a call back in a few days but never did. Of course they would not give me the contact info for the person who handles rectifying the erroneous info being sent. After speaking to several more people at TD Bank over several months, I got nowwhere.

The next thing that happened was they just stopped deducting my loan payment from my account. When I called to ask why they said TD cannot process biweekly payments, only monthly automatic payments. I said it would have been nice if I had been told this. They said they had mailed notices out but I read every piece of mail from my bank and I never received this notification.

When I spoke to someone in the loan dept she said that it was because in the computer switch over (remember when the bank couldn't process anything for 3 days???) from Commerce to TD, several loans were just "dropped off" and mine was one of them. So the whole "we notified you" was a load of crap.

At this point I cancelled my automatic payments and said I would just make the payment myself each month. So each month I go online and pay my loan electronically. However I suddenly start getting notices that I'm a month behind. I look at all my payments which are current, call TD again, and they can't explain it. So in order to not have my loan looking like it's behind, I make an extra payment.

For 6 months I have been doing this. Each month I go online and my loan shows "no payment due" for the current month and the next payment due the following month. But I make a payment anyway, just to be safe.

Then in October, I suddenly see almost $800 deducted from my savings account. Under the column that describes what it's for it just says my name. I immediately call TD Bank and no one can figure out why this money was deducted from my account. The CSR gets her supervisor and they still can't figure it out. So they call my local branch.

The local brank says it's for my home equity loan!! I tell them I am not set up for automatic payments, the amount they deducted isn't my loan amount, and my next payment isn't even due until November! Their answer is they will "research" it and it will take 10-15 days. In the meantime, they won't put my money back in my account. I am freaking out at this point.

So they transfer me to the loan dept and I speak to Matthew. He promises to expedite the research and have the money back in my account in 2-3 days but says I should call on Wednesday to make sure it's there.

I check online on Wednesday and the money isn't there. I call the loan dept and speak to Kelly who is rude, condescending and totally unhelpful. She says all she can do is put it in for researach and it will take 10-15 days. I reiterate that TD has taken my money with no authorization and I want it back. Kelly said no. I told her that Matthew said I would have the money back that day and she didn't even want to look up the notes on my account to verify this. She finally did and said Matthew only put in the notes that he would expedite the research process.

So I said "then Matthew basically lied to me." She refused to comment and just kept repeating that she would put it in for reserach and it would take 10-15 days. I was ready to scream. But instead I asked to speak to a manager. She just keep repeating her mantra "I'll put this in for research. It will take 10-15 days." She said this about 5 times ignoring everything I was saying. What a bitch!

I kept insisting on talking to a manager and she finally put me on hold. After a very long wait a manager, Nick, came on the line, apologized and said I would have the money back in my account that afternoon. Amazing! However, he said I would need to write a letter saying I no longer wanted automatic payments deducted from my account, and I would have to fax or drop it off since they needed my signature.

I repeated several times that I did not have automatic payments and hadn't for almost a year. He said he understood but said it was showing in their records that I was set up for automatic payment since January 2010. I then asked why, if that was the case, in 10 months, a payment had never before been deducted from my account. I also asked why they would deduct a totally different amount that my loan payment amount, and take it out a month before it was due. He couldn't explain but said I would need to drop the letter off in order to prevent this from happening again.

I replied that it was amazing that they hadn't needed my signature to set me up for automatic payments that I never requested, and could take random amounts of money out of my account with no explaination, but they needed my signature to stop doing something they did without my authorization in the first place!!

I also told him that my very next step would be to transfer this loan to another lender and close all of my TD Bank accounts.

But the story doesn't end here.

The money wasn't in my account that afternoon, or the next morning. I called TD Bank again and was told that it had to be in the "overnight run" and it hadn't been submitted in time the previous day. Funny, since I spoke to them at 10:30 am!

The woman I spoke to, Marie, was very nice, helpful and professional. She is an anomaly in the TD Bank world but I am grateful for her help. The money finally went back into my account. I gave them the letter with my signature. Even though it aggravated me to have to write a letter to ask them to stop something I never asked them to do, it was easier to just write the letter and (hopefully) avoid another problem.

And by the way, now they're telling me my Oct loan payment is due, even though their online system says a payment isn't due until November.

Do the Three Stooges own this bank? Commerce was bad, but TD is ridiculous.

After a series of amateurish mistakes and practically criminal extortion (in the way of fees)at the hands of TD Bank, I am finally relieved to say that I have taken my business to a bank which is less obviously and blatantly trying to stuff their coffers with the hard earned gains of their customers. While I understand that a bank is a business, and is in business to make money, their practices in the US, particularly after taking over Commerce Bank have been on par with that of a loan shark. After a year of countless and nameless fees and service charges, numerous technology gaffes, slow and ill-informed service in the branches, and mediocre rates(at best) for their raft of services I could no longer make excuses for their utter mistreatment and disregard for their customers. Additionally, the attitude and demeanor of their branch staff since the take-over has been markedly different. As Philadelphia has many branches, I have had ample opportunity to experience this in SEVERAL of them, such that it’s clear the problem is systemic and top-down, and not the problem of an individual branch or manager. I encourage ANY and ALL TD Bank Account holders, particularly those who may have become so as a result of a take-over or a merger to check their statements thoroughly. If you find that you are being charged more than ever before or than is reasonable, and that TD Bank is unwilling to honor your previous agreement with your original bank, you should find a new bank ASAP….without delay. As my last year with TD Bank has shown, it will only get worse. I won’t recommend any particular banks as each situation and location is different, and I am not an agent for any financial institution. But the days of giving your business to one bank for many years are long over. Clearly some banks, TD Bank among them, have declared “open season” on their own customers and the average retail customer can only fight back (vote) with their dollars. But make no mistake that is the only vote that counts.

Opened an account in July 2009. Last transaction was posted Aug 2009. Called in March 2010 to close account while still in free promotional period with a positive balance of approximately $3. No correspondence until today, 9/23/10, when I get a letter stating they are sending my account to a collection agency for $46.83 due to under-balance fees and overdraft charges. The overdraft charges for the under-balance fees which should never have been levied in the first place. Called Customer Service to discuss the issue and alert them to their system error. Was informed that I should have visited a branch and spoken to a manager to confirm that a $3 account was closed. Are you kidding me?? They "forgave" the $20 overdraft charge because I was upset but are still sending the account to collections for $26.83 unless I bring the account to a zero balance within the next 10 days. So basically they're threatening to hurt my credit rating unless I give them $30 they never had any right to. I will NEVER do business with them again and will strongly advise everyone I know not to either.

Read all of the reviews!! THOUSANDS of people can not be wrong! TD Bank is by far the most underhanded, thieving, crooked bank in this country! What this crooked organization likes to do is not only back date checks but also it seems, they handle transactions TWICE each night. My bank rep told me that they ALWAYS enter all deposits before the debits. On more than one occassion I made a deposit whie my account was still in the positive. The following days I would check my balance and it should everything ok. Then a few days down the road I would get a notice showing insuf. funds. When I check my account, it shows that the day after my deposit, i am usually hot with insuf funds fees. When I spoke to cust. service, I was told that the chrcks came through at night, but my deposit was not registered until the morning and therefore, checks were bounced.
I also can not understand how whether you use the debit or credit transaction on your debit card, TD Bank will post it, but not deduct it from your balance for 4, 5 or six days. Debits even float around in their system for days on end, when they should be automatically deducted.
In short, if you have millions of dollars in your account, go ahead and stick with these crooks. But if you sometimes go from paycheck to paycheck, stay away from these people. they will screw you evry chance they get. And then they will remake their own rules to find new ways of screwing you. CROOKS!!!

We were trying to startup a small business in Alexandria, VA and opened up a business account with TD Bank in Centreville, VA. On July 14, We got a call from TD Bank asking us if we have authorized ACH transfer of $48, 500 to Wachovia Bank. We told them defintely not. They assured me that the money had not left the bank. A long story short, they told me that the money had already been transferred and can not be recovered and they are not taking any responsibility for this. ACH transfer was initiated on 7/13 and they called us 7/14, so why could they not stop the transfer ? Our dream of opening a business is shattered and dont know what to do. We have filed a police report with City of Alexandria. TD Bank just dont care about keeping trust and confidence of customers, especially small business. TD Bank has history of online ACH fraud and Questionable Bank incidents. One recent examples
(a) 2/9/2010: Town of Poughkeepsie, NY lost $378K in ACH Fraud transfer from TD Bank Account
(b) 3/11/2010: NJ TD Bank employee charged with bank fraud and identity theft (FBI release 3/11/10)