I have been a customer since 2002, and have had some issues over the years (about 1 a year billing, dsl speed) that have mostly been resolved i.e. lower than paid for DSL broadband that went on for months.

Jan 29th of 2009 I was no longer able to upload to my web site, could open and get to TDS servers but no folders existed to upload too. I logged 18 phone calls to resolve this with the average wait time of 1 hour 25 minutes each phone call. CSR says they too have the same problem on their end and don't know what to do? After going through every imaginable trouble shooting I had enough.

Front line customer service are friendly enough but no base knowledge. Complaints and tickets were closed with resolved yet no one had resolved them. In some cases No Response ticket was entered into the system, in others they would just issue a new ticket number. Still others they would pass up the chain. (I now realize there is no up the chain that can help).

I removed my web from their service and now have issues with downloading email since they have gone to gmail on May 09. CSR says they have the same issue when they try to download my emails on their end. We have tried both Mozella and Outlook to no avail.

Is TDS just wanting to drop long term customers, do they just not care enough to trouble shoot and fix things? TDS now stand for Terribly Dismal Service here in Milwaukee.