Everything that happened to others who complained about this company happened to me. To make a long story short, I got charged 3 payments of $80/each long after I'd cancelled my subscription to the service. The charges were removed from my account via another of Peel, Inc's subsidiaries - a poster company...

I'd called customer service three times - and each time was told the service was cancelled, but the charges kept coming. Finally, I looked them up on the Better Business Bureau of Chicago's website - and cringed (what an idiot I'd been for not consulting them before I got involved with these crooks.) I ended up calling Brian Dale, Peel Inc.'s president. Finally, a rude woman called and cancelled my account. She did refund my money - but why should I have to go through all this?

The sad thing is the packages they were charging me 80$/for - ONE bag of tea and a cheap tin car cup.

I'm so outraged. I know I finally got my money back, but I'm still pretty upset about this and will do my best to make sure no one else falls prey to this particular scam. I wrote a blogpost with further details about Peel's subbsidiaries - at www.kellincatty.blogspot.com. Feel free to read all about it.

i signed up to receive a onetime free sample from Tea Francais they charged me for the sample when i called to complain they told me to send it back and they would refund my money when i sent it back i never received a refund i received another package and i was charged again i called to coplain they told me that it took two billing cycles to refund the money this was in september i have never received a refund as of Dec. 8th november 27th i was charged $79 for a package from seattle coffee direct that i did not order and i can not get in touch of the company to request that they refund the $158 that they have charged me.

On September 16, 2009 I ordered trial shipment of the tea form the Tea Francais. I paid $2 and I was to have 2 weeks to decide whether I want to continue. I canceled the service on Sept 29, 2009, but in the meantime the company charged my credit card for 4 shipments of the tea $39.97 each. Than is almost $160!

The customer service staff refused to reverse charges before I return the merchandise, even though it was not ordered, therefore the charges were not authorized.

I am happy to return the merchandise, but I do not believe I owe anything for it.
I reported them to BBB and FTC, please do the same:


Tea Francais AKA Seattle Coffee Direct is owned & operated by

Peel Inc.
990 Grove St.
Evanston, Il 60201
(847)424-0954

[email protected]

www.peel.com

File your complaints w/ www.ftc.gov & www.chicago.bbb.org

Also disputed charges on Visa through my bank.

You can also call their Director of Customer Service and harass her:

Rebecca Fergen-Ramirez

Director of Customer Service

Peel, Inc.

(224) 534-3015