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MK
June 10, 2009
bad faith negotiations
CAUTION - DO NOT CONSIDER BUYING FROM TEAM NISSAN IN VINELAND, NJ. WHILE THEY SAY THEIR REPUTATION AND RELATIONSHIPS WITH CUSTOMERS ARE WHAT"S MOST IMPORTANT TO THEM, THEIR TACTICS AND ACTIONS SAY OTHERWISE...DO NOT BE FOOLED... Went to Team Nissan in Vineland, NJ to buy Nissan Rogue. Left after getting what they said was the best deal. Next week when they called to follow up, I told them of a better price I had gotten without stepping foot in other dealership. They bad-mouthed Woodbury Nissan, saying they would start adding things at the end such as destination, etc., but then came down a bit and asked what was needed to close the deal. After telling them I'd buy it if they dropped another $800, they told me to come in that night to finalize the deal. I did, and they kept me waiting for about 45 minutes while they tried to find excuses not to do the deal, ways to raise the price, etc. After already looking at my trade the previous week, he asked to look at it again, then came in and asked me if i was ever in a flood (crazy, made up thing...no, it wasn't in a flood). I confronted him, asking if he was balking and he said no. He then came out and gave the bottom line price that we had discussed on the phone, but then, after adding tax and fees, proceeded to added $780 for destination charges after telling me that that was a tactic Woodbury Nissan would use. I told him that we started negotiating from the MSRP and that included the destination charge. He said it did not. This was a lie. He then admitted that he had to find a way to make some money on it. I told him I would pay that amount if I got an extended warranty. He said he'd have to check that out. He asked for a deposit though so they could locate the car i wanted. A little premature, don't you think??? A wasted trip there - over an hour of my time, after being told to come in to finalize the deal. I had to call them the next day after not hearing from them. He said he'd call back after checking on a few more things. He called back late in the day to say they couldn't make the deal. There were too many lies, including the one that was the supposed profit sheet they "normally don't show customers". This showed they were going to lose money. I asked if it showed the rebates they were going to get, and he said yes, but then I reminded him of other rebates they said they would get directly from Nissan that were not incldued in those figures. Another lie. So beware of this dealership, Team Nissan of Vineland, the people who say their reputation and word, as well as cusotmer satisfaction, are the most important things to them. It isn't the case. The bottom line money-wise is what's most important to them. Their names: Don Fries and Scott Schwartz.
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