I have been a customer of this company for three years and it is the WORST utility company I have ever seen. When you call this company to make a payment, the automated phone service directs you to a 800 number wherein you make the payment using a credit/debit card/electronic check. Once you make the payment it tells you that the payment, if made before 3:00 p.m. is credited to your account the same day. We made a payment at 10:00 a.m. in the morning only to have the company cut off the service for nonpayment at 6:00 p.m. When I called them about this, they advised me that it was our fault for not calling them to advise them that a payment had been made-even though the automated system never advises you that anything further needs to be done. In order for me to have the service turned back on-even though payment had been made and received, they charged me an additional $105.00 and the inconvenience of having to take off work to make certain that someone was there or they would charge an additional $25.00 on top of the $105.00 to turn it back on and the appointment would have to be reset. I have had a huge expense as a result of this company's unlawful practices and huge inconvenience in not being able to cook or take hot showers as a result of this. The Utility Commission was set up to protect consumers-I have filed a complaint and I would encourage everyone who has this kind of situation with this company to file complaints as well. Just go online to the Utility Commission of Florida and file the complaint online. They get by with this behavior because they have a monopoly in the market-they are the only provider of gas in this area.