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lah2
September 1, 2010
Overcharge
This company intentionally misleads consumers and refuses to cooperate to attain resolution of complaints. Its website specifies a free product with shipping as the only consumer cost. It fails miserably to live up to its claims. A total of $1.95 for shipping was to have been the maximum charged to my VISA card. However, not only did they charge an additional $99.96 for the product, but also placed additional separate charges on my card for International Fees, and other processing fees. Seven separate charges were made to my card! In addition, after I canceled my "subscription" (whatever that is), I was charged a cancellation fee, plus another International Fee attached to the cancellation fee! Thus far, for a product that I was supposed to get for $1.95, charges totaling $109.48 have been made to my card. Needless to say, I have disputed all charges in excess of the $1.95. In terms of their offer of a "rebate": as the consumer completes the order process for the product, one is misled into believing that this is an "instant rebate", including receiving an receipt which subtracts the $99.96 from the total due. Should the consumer then "cancel the subscription", the company advises that the rebate no longer applies. And last...the company refuses to correspond in a forthright manner with the consumer and avoids providing answers to direct questions, merely issuing "form" letter responses and referring the consumer to the ambiguous website.
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