FORMAL NOTICE TO EASY WHITE AND MAX WHITE BOTH

I did not order $78 worth of stuff...I see on my bank account you have charged this amount and I did not approve it. Please cancel any prescription or subscription if you have me down for any type of monthly charge cancel it immediately!

All I ordered was a sample as advertised. I am talking to Ed (9am EST 5/6/2009) with your company now and I'm waiting for a conference call with his supervisor. He just came back and set up no conference call, he just came back and gave me an RMA # of 12609299. I haven't even opened the plastic bag containing the gel and teeth trays verified with the first picture below, my husband and the post office official here in town seen it before I shippied it this morning also. I am sending a picture of it before mailing back to you with the RMA# beside of it and the copy of the printed order sheet I made at the time of the order to: 6899 Winchester Circle Suite 103, Boulder, CO. 80301-3698 for a full refund as you promised of $78.23. You already have the $6.99 assumable for shipping and my payment of $17.50 for return shipment is gladly given to the USPS company to return your deceitful product of which I have no desire to try and will fully explain to all I can that you are a hoax! Be aware I have copies of all internal items and pamphlets.

I haven't even had the stuff a week but Ed said 10 days? (The pamphlet says 15 days) I didn't order it until 4/23/09 and didn't receive it until Friday last week which would be 05/01/09 for heaven's sake people that's only 5 days ago! This is a rip off and I will not be a part of such deceit even if I did have that kind of money to waste!

I reported you to the BBB (this eMail copied to them also) and given them the heads up on the information that was given to me about giving me $35.00 instant refund, right, that's not even half of the $78.23! Ed told me I couldn't have my money back because my time was up...after telling me I still had time for a 10 trial! For that kind of money I can buy new teeth! No way people! My teeth could be black and I would have no part of this lying, unrighteous sales company!

You will receive the package tomorrow because I've already sent it overnight and insured it for $100.00 and the tracking number is EH 644870639 US at 10:40am EST on 05/06/2009 along with the RMA#12609299 on the outside of the envelope as requested as confirmed below in the second picture. I insured it made pictures of which I'm including for your records! I have not received the eMail that Ed informed me I was going to get in this RMA regards, so this is the best I could do for now. I will copy this letter to that eMail as soon as I receive it.

See pictures following (2 total):

Thanks for the lesson I will pass it along to the world as such!

Julie C. Ferrell

I want to see the advertisment changed (THE PART OF ONLY PAYING SHIPPING IS WRONG!!!) it should be in BIG RED letters on the front of the add the fact that there will be a charge of $78.23 charged after the 10 day trial period starting after the customer has received the product and if not satisfied in the 30 day supply they could cancel the order before they're charged the monthly fee of $78.23 (Also it's unsanitary to return the unused portion's so it should be illeagal to return any portions they need to figure out a way to charge more than the shipping fee in case they do cancel...also, there is no way to contact these people via phone or internet because it's all automated where unfriendly user software. I had to call and call and call and the internet gave me the option to write and if it hadn't been for that option I'd never have gotten through to anyone to get this issue taken care of before the 10 day trial was over...I'TS A HOAX!!! IT NEEDS TO STOP!!! IT'S FALSE ADVERTISMENT AND THEY SHOULD BE SUED FOR THAT IT'S FRAUD!!!

***Very Important Note*** THIS IS FOR YOU ALAN You are reported to BBB and reported all over!!! Even though I couldn't understand your accent you will hear from someone who can!!!

The only way I know is to cancel the card and get a new one but still have to watch for international fees that happen when they try to charge your account!

signed up for a free trial kit for shipping and handling fee then got charged for it about 2 weeks later. i called and talked to them and someone talked to me that sounded like they were from india. i could hardly understand her. she was talking so fast i finally said fine i just do not want you to send anything else to me. cancel anything that you think i ordered. if you try and take any more money out of my account i will have my bank block you. the girl said that she canceled my order. the product doesn't work as good as other products that i have used

First when I called customer service I could not understand a word that was spoken to me. Is this company in the United States? I ordered product on 05/13/2009 recieved product on 05/21/2009. I paid for s/h and had not had a chance to try product and was charged the 78.00 on 05/23/2009. I imediately got on the phone with customer service and told I want my account closed and did not want the product. However, I was charged full price for the product and no refund. This is a scam to drain innocent peoples checking accounts. I have never heard of a company that starts a trial offer before you recieve product. I plan on investigating this in more detail and uncovering the fraud against hard working AMERICANS such as myself!!!

In early April 2009 I purchased a product called "Teeth Whitening" for $6.99 & charged it on my Master Card Debit Card & on 4/10/09 I saw a charge of $78.93 for "Teeth Whitening."
I immediately called Advanced Wellness Research @ 1-866-484-2863 & was told that the charge was authorized. I then went to my bank & they also said the charge was authorized & that I have to dispute the charge directly with the merchant. Who can help me in getting this unauthorized charge reversed ?
Juan J Rivera

I order the teeth whitening gel for $4.99 on April 12, 2009, I checked the box that I didnt want any additional products. Why the hell am I billed $78.93 on my check card. This a damn rip off, that someone needs to look at. I am so sick of people scamming people at this day and age. I tried calling and I got some guy from India, telling me I had 14 days to cancel, well I checked the box on the Web site, duhhh.
That should have taken care of it. Now I am out of $78.93, I havent tried the stuff yet.