My name is Carol Berardinelli I live in Kenilworth, NJ I ordered 2 products from Natural Source Store. One was Bright Teeth & the other one was MY South Beach Smile. I did the 14 day trial . I did not receive the products till a week later I was charged $6.95 for each product. I thought my 14 day trial started when I got the products. Then I got another order and was charged $79.98 for each product. I called and spoke to a man named Craig each time I called which was about 5 times. I was able to get a refund for Bright Teeth, when I called South Beach first and spoke to a woman she was very nice and had no problem giving me my refund. She ever gave me a confirmation #. I called South Beach today and again got Craig (I am sure this is not his real name, he does not sound like a Crig) he argued with me and told me the conf# was just to cancell my order..This company is a larg rip off. NATURAL SOURCE STORE is he same company for Bright Teeth & South Beach Smile, they just send you the product from different addresses, but both have the same customer service phone number. I will keep trying to get my money back. To me $79.99 is a lot of money now days. PLEASE becareful when you deal with this company. Even though they have a money back gaurentee. They SUCK

I CALLED ADVANCED WELLNESS RESEARCH AGAIN TODAY. I ORDERED THE TEETH WHITENING FOR 6.99, I WAS CHARGED 6.99, .06 AND 69.99. I SPOKE TO A DIFFERENT REP TODAY CONCERNING MY REFUND. THE FIRST TIME I WAS OFFERED A 30.00 REFUND BECAUSE I DID NOT RETURN THE PRODUCT WITH A RETURN AUTHORIZATION NO. TODAY, I WAS OFFERED A 40.00 REFUND BECAUSE I DID NOT RETURN THE PRODUCT WITHIN 14 DAYS. REMEMBER NOW, THEY HAVE RECEIVED THE PRODUCT BACK (CONFIRMSTION RECEIPT BY UPS W/ TRACKING NO, ETC) AND I STILL HAVE NOT RECEIVED A REFUND, SO NOW I HAVE NO PRODUCT AND NO MONEY BACK. I ASKED NUMEROUS TIMES WHY HADNT I RECEVIED A RETURN CALL FROM THEIR CONSUMER DEPT WHICH I WAS TOLD I WOULD BY THEIR ACCOUNT REP ON MAR. 30TH. TODAY I WAS TOLD THERE WAS NO CONSUMER DEPT, I COULDNT CALL THE CONSUMER DEPT AND THE CONSUMER DEPT WOULD CALL. I VERY MATTER OF FACTLY TOLD THIS REP, I EXPECTED A FULL REFUND, A CALL FROM THEIR CONSUMER DEPT AND I WOULD NOT LET THIS DROP UNTIL I RECEIVED MY REFUND IN FULL. I FEEL VERY LIED TO AND TAKEN ADVANTAGE OF. I WILL NEVER ORDER ANYTHING ON LINE AGAIN. I WILL BE CONTACTING MY BANK SOON AS TO WHAT I NEED TO DO TO RECOVER MY MONEY.

I also wanted to try the teeth whitening for the trial price of 4.99 next thing I know I'm receiving packages every week or so and being charged $88.97 for each one, I didn't even get to try the first sample I received, and now after reading the first complaint, about the same problem I'm having, plus this person actually used this stuff and got sick for a couple of days, I'm glad I didn't try it, and now I to can't get a hold of any live person from this company, what a shame. I just want to return this stuff and get my money back.

I agreed to purchase a tooth whitening kit free with a shipping charge of $5.99. Later my credit card was sharged an additional $88.97 for teeth whitening. Weh I called, i was advised I had agreed to addional monthly charges of $88.87. I stated I had not received addional product which they say was shipped on 12/8/08. They stated I had agreed to this which I adamantly denied. They agreed to cancel further shipments. I was told in order to get my $88.97 back I would need to send an email to: supportatluminousbrites.com requesting my money back. I have attempted to do this. Such a site does not exsist. I then attempted to send an email to the email address listed on there email advertisement and it would not go through. I beleive this is fraudulant advertising and they are collecting money fraudulantly collecting money from credit cards.

money back on my credit card visa...unauthorized charges to visa...this is a scam...