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SMP29
March 21, 2011
Stinks
A check was declined at Office Depot by Telecheck. When I called all they would say is "it fell out of their perameters".
This account has been open since 1994, no returned checks of course it's going to have a high check #. I explained to them I don't write many checks it's cash or credit card. I told them to check the bank balance plenty of $$ there to cover check. I was told they could not access my account. Well, this is BS. They only said the same thing over and over we are protecting our merchant. They protected that merchant out of a sale.
I asked to speak to a supervisor that person said the same thing.
I want to know why I can't write a check when funds are in the bank?
Telecheck you stink.
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Fight for Your Right
June 3, 2010
Unfair Practices
I am writing this letter in complaint as a purchase of mine, with payment from my checking account having well more than the sufficient funds for the amount of my purchase was denied based on information from this company. I do not see how it is possible for ya third party to block access to my money and prevent a purchase that I would like to make. I tried to phone Telecheck to immediately resolve this issue but was only able to reach an automated service which then disconnected me when there was no check number to be given (one was not required for the purchase). I have made many purchases without issue, almost always paid by check, and I do not appreciate their interference with my purchases. I have had the same checking account for 15+ years and now suddenly Telecheck is going to deny me use of my own money to make purchases. I have read through hundreds of complaints about the way this company is conducting business and the numerous customers whose checks were denied despite having sufficient funds for their purchase. The only one profiting from these practices is Telecheck, whose charging vendors for the services and then causing them a loss by denying customer purchases, without valid reason. I have written a letter of complaint to Telecheck since you cannot reach anyone personally to address the issue. I have filed a complaint with the BBB of Metropolitan Houston (http://www.bbbhou.org) and the Attorney General of Texas, Consumer Protection Division (http://www.oag.state.tx.us/consumer/complain.shtml), as have many others, but perhaps a class action lawsuit is in order to address this issue since it is ridiculous to me that any company is capable of blocking access to your own personal funds, causing unnecessary embarrassment, humiliation, and aggravation to the customer.
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