At 10:30 on a Sunday morning via telephone I ordered the new baby bouquet arrangement in a ceramic '48 Ford pickup featured in the Telefloral web site. I also added a box of gourmet chocolates and was assured by the operator that a delivery would be made on the next day. I visited my daughter around 5 on that next day but no flowers. I spoke with her by phone around 9, no flowers. At 7:45 on Tuesday morning I called and was told the florist being used wasn't open yet and they would call me back after speaking with him. At 10:45 I called again and was told the delivery hadn't been made the day before because no chocolates were available. At 2:45 I spoke with a supervisor who knocked off 30% and guaranteed delivery any minute to her home as she and the baby were discharged. At 4:30 I recieved a call that delivery would be on Wednsday and I replied that the order would then be 72 hours old and still no flowers! I was reassured that now my order was 50% off. The final straw was at 5 when the caller informed me that the ceramic truck was unavailable. Since I live in New York City(Brooklyn actually) I found that very difficult to believe and informed her of such. I then stated that I was bitterly disappointed as a first and now oh so very last time customer and cancelled the order!