telefonica latina
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Category: Services
Contact Information
California, United States
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telefonica latina Reviews
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MN Gutierrez
May 3, 2011
bad service
I have been their client for over two years, to tell the truth I haven't used the long distance service that much on the first year but now I can see it's horrible! They keep sending us "unpaid invoices" with late fees for a balance that doesn't exist, we called them and they don't even have payment history. Now that we are calling more often, it has been impossible to contact our family especially at night time, I keep trying and trying and nothing the long distance service doesn't work at all. I called all the numbers they have listed on their web page and there is no answer, just music for more than 20 mins. yeah, we are cutting this service as soon we get a chance to talk to someone in there, we are soooooo tired of spending money for nothing! Hope they don't over charge me.
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Glenn G.
October 9, 2009
Bad Business Practices
My long distance with Telefonica Latina stopped working on Septembe 1. As of October 9, they have not put the service back in order. Their agents have said on the many calls to them since Sept. that service would be fixed by €œtomorrow€ or €within 48 hours or €œnext week, y nada! They have provided an access number to make calls but are charging double the regular rates to use this number.
Today, I learned that they double billed my checking account through electronic deduction. Though I had not yet received a bill, they accessed my account on October 7 and then again today, October 9, 2010 to bill the same amount of money again!
When trying to reach the billing department no one answers. The operator is also not available. The only people the customer can reach are the €œ agents who are not helpful and only tell the same lies and to call back later.
I have cancelled service with them and now have a dispute for my bank to take up the issue of the double charges.
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oswald
September 7, 2009
telefonica latina
esta compania de telefonica latina ponen minutos adicionales en las llamadas, si ustedes llaman 20 minutos ellos les ponen 30, es una forma tan facil de incrementar las facturas, lo malo es que paso un anio asi para darme cuenta de este robo, usuarios chequen sus facturas y se daran cuenta
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