I've visited TM Point Dataran Sunway, Kota Damansara, Selangor on 3rd August 2010 between 1100-1330 to make changes for my land line & Streamyx account as I had move in to my own house in Shah Alam. I've been given and ID#: 296-043384-001 and being advise the action will be taken within 3-5 working days which if the contractor have any issue they will call my mobile. FYI, when I at the counter the staff already advise me that she could not locate my new address in the system and after giving me the ID# she advise contractor will be sent over to try find out my new address and advise it will be useful if I can get my neighbor land line number to faster the transfer process.. On 10th August 2010 the 6th working days waiting for the update which no one call me at all to update the status, I had call 100 at 12:26 and speak with Customer Service name Akmal which after he know I want to know my line transfer status he connected me to someone name Man. Man are able to check base on the ID# I have. He advises me he will log a complaint to advise contractor to take an urgent action and told me it will be within 3 working days. Man advises me to find out my neighbor number and call back 100 so that it can be process faster. But till today the 3rd working days, no one call me. Today 12th August 2010 at 9:00am I had call 100 again and speak with Customer Service name Umi as I want to update my neighbor contact number which I manage to get it this morning. She asks me a few verification questions but when I ask her to check base on the ID# I have, she told me she can't locate any. She advises me to go back to the TM Point to update my neighbor number and find out my transfer status as what she can check my line is still active at my old house address. She also told me even I can provide my neighbor number; there will be other problems which my new address line might be full already. So I'm very confused why on 10th August Man can check the details but not Umi??? Is TM were using so many systems??? Why it is not synchronize?? Why when I’m at the TM Point and 1st time to call 100, the staff at the counter and customer service at 100 lines never told me on what Umi had revealed to me? Why TM staff like to empty promises to customer?? Whatever the reason, I don't want to know the details. I just want my phone number to be transfer ASAP and someone to take this issue seriously. I had enough of waiting!! I feel it is not fair for me to wait half a month just to transfer my line and I still need to pay full at the end of the month even though I can’t fully utilize my line & Steamyx used due to your staff fault. I really-really one this COMPLAINT to be taken seriously as I can’t be patient anymore to wait. If TM can’t give me rebate to encounter this issue, I will not hesitate to bring this issue to press as well as respective government complaint board. To YOU who read this complaint, may I know is it fair to you if this were happened to yourself!? Last but not least, it is very-very disappointed your service is not tally with your tagline “Merintis Kemungkinan”. What kind of “Kemungkinan” you try to talk about if a simple thing to locate my new addresses which is actually an old area in Seksyen 36, Shah Alam. Even if google you can find it. Why can’t your customer service or your staff have an extra mile to outcome this issue?? If they could do some extra mile of services, then TM can say “Merintis Kemungkinan”. Otherwise please ERASE the tagline as it is really a shame when TM Management can’t ensure the staff to really follow the tagline as the Management Guidelines for Customer Satisfaction!