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Erik
May 4, 2009
Scam charges
Edwin Herrera, the owner of Telesystems, came to our house on 1/19/09 to look at our 62" Mitsubishi DLP because it would not turn on. He evaluated the problem at that time to be the power ballast and color wheel assembly and to have a "power service" whatever that is. He said it would be $705.81 which had to be paid UP FRONT before repairs could be made. We paid him $200 that day and arranged to pay the remaining amount over the next few weeks. We paid $200 on 1/23/09 and the remaining on 2/20/09. Okay so it took us a month to come up with the rest of the money but I didn't just have that kind of money lying around! they had already started their "repairs" though prior to getting the full amount owed. Then came the call that said something like "guess what it looks like there is more involved in the fixing of your t.v. Seems you need to have the something engine replaced and that's about $800." they asked us where we purchased the t.v. and asked if we had a warranty on it. We didn't. At that point we had had the t.v for 3 years. They said they would contact Mitsubishi to determine if the part was under warranty. after what seemed like an eternity, i got a call the week of 3/23 saying "good news, the part is going to be paid for we just need to finish something (I couldn't understand) and then we can get the part ordered. I should know by the end of the week where we are". I never heard anything at all until I decided to call them on Wednesday 4/1/09 and asked to get a status of what was going on. They said they would have Edwin call me. I never heard. I called again on Friday 4/3/09 and spoke to some guy who actually wasn't a major jerk. He told us something was faxed to Mitsubishi last Friday (3/27) and that's all he knew. he said he would leave a message for Josh to contact Edwin because Edwin was out of town on a medial emergency. that's where we sit. a few more weeks and they will have had the t.v. for 3 months. Some guy complained they had his tv for going on 5 months and still no t.v. or word on when it is going to be fixed. so consumer BEWARE! 1) You have to pay up front; 2) they aren't the best at calling back; 3) their contract seems to have all areas covered. Even if you want to seek legal action it says YOU agree to pay the attorney fees; 4) go to their shop and see all the tv's sitting around. I've even seen one sitting OUTSIDE!!! Stay away from this company.
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July 24, 2008
Damaged my set, lied about symptoms
They picked up my set, took it to the shop, witnessed it making the popping sound it was making in my living room called me and left a message on my phone "stating for the record it made a pop sound". Then they returned it to me saying it was fixed. It was not, the set continued to pop, the mfg (under mfg warr) sent them back out to my place to pick up the set. They took it back, would not return my call after a week, finally I contacted the owner who assured me service, stated the set was functioning normally. Said they would evaluate another week, they had the set for 3 weeks because they could not return it because they were busy then the truck broke down, stated on the receipt when they did return it that it "never made a popping sound". (see above) So they conflicted themselves. On top of this they damaged the screen with a 3/8" slash and denied it flat out. The owner stated in a recording on my message machine that EVERY technician saw the damage before they picked it up. Gee really, never noted it on the pick-up receipt though. Odd huh? Or mentioned it me until I discovered it. I trusted them, It never occurred to meticulously look over the set, besides they turned it on immediately and it's hard to see the damage initially until the set it off.
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