On the 3rd of March 2010 my ADSL suddenly stopped working. I booked a fault, and while waiting for responsefeedback from telkom I started receiving a lot of calls for a business. I phoned my cell phone from my land line and saw that the caller ID did not correspond to my landline number, which causes me to believe that they used my existing line for a patch or new installation for the business line. I phoned the fault centre and reported this, although this did not seem to make any difference to telkoms attitude about my call. I eventually resorted to taking my phone of hook, so that I did not get phone calls at all hours of the night or day. a day later my line was completely disconnected. The last time I phoned the fault centre, they said that the outage is due to cable theft, and they were not going to replace the cables, but they also cannot give me any idea of what they plan to do as an interim measure. It's been 7 weeks now. Unfortunately I do not have any alternatives like iBurst, etc since we are in an area where these do not have coverage. What does one do.

I recently moved into a new house, and obviously wanted my Telkom Adsl line moved. So I gave them a call on the 12th March 2010 and asked for them to move it. Had no problems with that call. A week later (19th March) I received a call from one of the technicians asking me if I would be at home so he could do the install. I told him I would be home at 3:00pm. I arrived at home and waited. He never arrived or even called to let me know what was happening.

I received no call in the next week, and so decided to call Telkom and ask what was the delay. They told me that I would have to wait till the 31st March for the technician to come through. The 31st came and went and still there was no call from the technician. I have been calling everyday since then and was told that yesterday (8th April)) would be the day. Guess what, still waiting for my call from the technician. I tried to call them today and actually asked to speak to the Manager, and they cut me off.

All I want is the Adsl line, and I'm quite upset with how Telkom SA treats its customers. The service and response time is disgusting.

My telephone line went dead 3 February 2010. I logged the incident the following day. After numerous calls to the call center i still have no telephone, 6 weeks later!!! In week 5 the call centre finally reported that the break is due to copper theft. The lack of appropriate feedback and repair delay is totally unacceptable!!!

We ordered a new line from Telkom. We bought a telephone instrument from Clicks, yet when Telkom's first bill arrived it included a charge of R129 for a telephone instrument! When I queried it the woman answering the phone said I must prove we did NOT get the phone from Telkom. HOW DO YOU PROVE A NEGATIVE? Unfortunately we did not keep the receipt of the Clicks phone, so all I could send her was a photo of the phone together with the instruction manual which made it obvious that it was NOT a Telkom phone. TO DATE NO RESPONSE.

I have since been paying the monthly Telkom bill MINUS R129.

When we wanted to order voicemail the other day Telkom insisted that we first pay the R129! So I paid it to get the voicemail.

MY SOLUTION: Telkom will as usual ignore this complaint. The phone is in my cc's name (nobody signed surety) that is not doing so well. When the cc goes bang one day and I see it's happening, we'll conveniently call all our family and friends in New Zealand, Australia, Hong Kon, Japan, the UK and the USA and say 'Oops' there's no money to pay you Telkom, sorry...

For some reason, Telkom is wholly unable to upgrade an ADSL account from a 1GB to a 3GB account without charging you for both options for 2 months in a row. According to the store in Tygervalley, I was supposed to call Telkom on the 1st day of the month to cancel my 1GB account and then open a 3GB account. When I tried doing this, I was instead holding the line for 50 minutes on the 1st of March. I again tried today (2 March) and am now told that I was supposed to cancel my 1GB subscription BEFORE the beginning of the month. What I don't get is that the subscription that I need to cancel, is my 1GB March 2010 subscription, WHICH I ALREADY PAID FOR, and according to Telkom, I WILL NOW BE LIABLE FOR THE 1GB APRIL 2010 SUBSCRIPTION ALSO, one WHICH I HAVEN'T EVEN BEEN BILLED FOR YET. And in the mean time, they'll start invoicing me for the 3GB subscription also, so come April 2010, I'll be paying for 2 subscriptions. If this isn't daylight robbery, I don't know what is. I don't want to pay for 2 subscriptions when I will only be using one. And I don't want to wait another month do be able to upgrade because the information provided by 2 Telkom agents differ so vastly! FIND A SOLUTION!