We are staying in a upperclass complex with 240 flats and a office park being developed and telkom does not want to lay the line that is neccesary to give us a fixed line service. The distance for line to be laid aint even 2km but there is no way one can speak to anyone at Telkom who could assist you on getting this sorted out. You hit a barrier as soon as they see that the complex does not have phonelines and it seems like there is no way for any personal followup hereof.

No lines and no way to get them. If only one could speak to someone who could maybe put in a bit of judgement he would see that this is not so impossible to solve.

2 weeks ago, My dad went to cancel our ADSL at Telkom Phoenix Plaza. He also asked for the line to be converted to "Waya Waya". Before leaving Telkom, the guy said to my dad that everything was sorted, but when my dad arrived home, he found that the line was inactive (this was a perfect working line before he went to Telkom).

So we went back to telkom later that evening and explained to the guys that the line went dead after they had did the change over. They insisted that it's a fault, so the guy at the desk called faults & told my dad to explain to the faults dept, faults division said that Telkom Phoenix plaza must sort out the problem which they themselves were clueless on how to fix. Also whilst my dad was on the line with the faults division, the guy at the desk casually picked up his bag & left for the day. Now this left us in a situation as the other guy at the cashier was busy with other customers & I found this extremely unprofessional coming from a supplier such as Telkom. Where is the Morals and values of Good Customer Service?

We have been there like 5 times now but due to the poor service, our landline has not been sorted out till date. We had to take time off work to try and sort this out. Now who do we send the bill to for us to be reimbursed on the time we spent away from our work and the unnecessary fuel cost of running up and down to Telkom and Back???

Hi i have this Problem with Telkom...i have a 4MB Line with them...Recently 3 weeks ago i lodge complain about my Download Speed, Internet line dropping and Cutting out...3 complaints i lodged...with 3 reference numbers...Telkom never came back to me reagrding my situation...i am until now the 15/12/2010 still waiting...they say they cant do nothing regarding the situation...please is there anyone who can help me to sort this out with Telkom...

We moved to Hartbeespoortdam in May this year. As a happy Telkom I ordered my line. The line was installed in June. The line worked but ADSL which was applied for did not. The technician was not qualified to work on ADSL lines so he left. The next technician never arrived. The call centre said the technician left as no one was home. I never left home. I phoned his cell and he got lost. I drove to fetch him. He was also not qualified to work on the ADSL line. At last a technician did arrive. It worked when he left, but we noticed a paperclip stuck in the socket we left it as it was working. 4 weeks ago the paperclip fell out as I am sure they do. The line had a noise, and kept on dropping the ADSL connection. I bought a new filter as suggested. The noise got worse. The technician worked on the line on 17 Sept it worked for a few days but went dead. Nothing has worked for 3 weeks. I speak to Telkom 2-3 times a day. No one has been here or phoned. for 2 weeks they have been escalating the problem and 3 supervisors have been investigating no one has replied. I use my cell at huge cost to run my business.

I am trying to upgrade from one Internet Package to bigger package. This can only be done by cancelling the one Package before 20H00 on the last day of the month and then to contact Telkom on the first day of the next month requesting the activation of the new package. Should you contact them to do this transaction at the same time you will be billed for both packages in full for the month. The call centre was rude and had a take it or leave it attitude.