I have been trying to close my home account with Telkom for 3-4 months now. One they claim that they can't speak to me because it is my wife's ID number on their system- however they have no problem taking my money as I am the one paying it. When my wife calls they say they can't cancel because her husband has an ADSL line with Mweb and therefore they can't cancel. I contacted MWEB as I don't have and never had ADSL at my home- I use a 3G card. MWEB said that they can't pick up anything on their system- Duhh!! I notified Telkom again and again but still no joy. Meanwhile they are forcing me to pay for a service I don't want- so one does or else you end up with a bad credit profile. Besides I sold the house and now what? Who can i sue? I would like someone from Telkom to give me a call for a change because everytime I call them I sit on the phone for half an hour and still no resolution. I wonder how much Telkom makes doing this? I'm sure there must be a governing body that can look into this...

We have now been waiting more than 20 days for our telkom installation and we were promised that our line would be installed by 5 January 2011. When phoning to their call centre you just get lies and false promises, aparently the technicians will phone and make an appointment and when they fail to do this and you let the call centre know then they just tell you that they DID phone and make you out to be the liar.
I'm complaining on as many public forums available, this deliberate bad service delivery has got to stop. No other product or service can get away with so much, why should our main telecom provider in South Africa be any different. The direct email address for the Escalation Complains at Telkom SA is [email protected] - please mail complaints directly and continually.

I have had my Telkom at home for at least 4-5months. I pay Telkom every month for services which simply don't work. I have had to contact them several times, inquiring as to why I pay a monthly fee for a fax to email service, which simply does not work. I am self employed and rely on this service to receive my business faxes & to date it has never worked. They once sent me some test faxes which may have worked for that day only but ever since then, it just simply does not work., no faxes, resulting in me having to make excuses to my clients.Trying to speak to someone which actually knows what they are talking about is a joke on its own! If u are for i.e.call 5 times, don't be surprised if you get 5 different answers.. What to do next, who to speak to next, how to rectify this is beyond me. One spends more time calling Telkom, then getting any work done. Please Telkom, could you be so kind as to just sort this problem out, or refund me my money! Ja right, what are the chances?. I also bet my lucky horse that there will come nothing from this complaint on Hello Peter as it would appear that Telkom simply just don't care! Excuse me sir, your just another unhappy Telkom customer!

We at Silonque Bush Estate would like to THANK telkom for their extremely poor, or should I rather say: non existing services!!!

The telkom line to our Estate was stolen 8 months ago, if not more. After MONTHS of phoning them every week, we were now informed that they are not planning to fix the lines at all.

But they can offer us a wireless service...but we will have to wait, cause that is not currently available in our area, and it can take years for them to establish the service.

We as a company is losing thousands of rands a month due to this, and when we threatened telkom that we will take them to court, the lady at the help desk informed me that we are more then welcome to do that, as that will be much cheaper then to fix the line!!!

What the HELL!!!

We currently have the phone diverted to a cellphone, but the reception in this area is so poor for all cellphone networks, that people are complaining that they still cant come through to our number.
And Telkom knows that they've got us by the balls, cause if we do refuse to pay the account, they just disconnect it, and the small amount of calls we do get, is also cut off.

What are we suppose to do?????????????

I signed up for Telkom's Closer 4 package which is stated to cost R462 incl VAT on their website. When I get my bill, I see they've added Ti-AllAccess to my bill at an additional cost of R69.30 excl VAT. I would love to know where on their website or in any printed material they mention this cost?

I don't appreciate being ripped off and I know that hiding costs is illegal, so what are Telkom going to do about this?