As and ADSL reseller, I am really *** of with the service I have received form Telkom regarding my ADSL line,

The fault was reported (dropping the line every 4-5min) on Monday 05.10.2009 and a technician (Norman) was dispatched to site, first he was rude and expected to use my laptop and equipment to check the line rather than his own that he had left in his van!!! he changed the port and left, 10 minutes later I had no ADSL at all, typical...

We reported the issue again and the same technician (Norman) was sent to site today Friday 09.10.2009, again he changes the port and told me that the port was fine but no Internet was available on the port. I asked him if he was going to resolve this issue his answer was not going to do anything further and would call me later to see if I had Internet. I find this unacceptable as he has done this once before with no result.

I have now thrown Norman off site and will not allow him back on site due to his rude approach (remember we are the customer) and inability to resolve our problem.

I also find it unacceptable that Telkom can barely offer me 1MB on my 4Mb line when they are in the process of investigating 8MB lines...

My ADSL at home stopped working and for over two weeks I have tried to resolve the problem with Telkom. They have identified that there is a problem with ADSL line and have promised countless times to send a technician to fix the problem. They have billed me for the entire month and that is not issue, I am just very used to getting something in return when I pay for it. I also work from home and now I have to spend late nights at the office. They are dead useless.

We moved house 100 m down the road. We phoned Telkom in advance re transferring of our line and ADSL. they told us that there was NO CHARGE or cost to us to move the line and ADSL. NO CHARGE at all. this can be confirmed by the recorded calls they always do! If they bother to check. Now we are suddenly in arrears due to a R477 ADSL installation charge that has been added to our account without our knowledge. My husband installed our PC, ADSL etc in the new house - a guy from Telkom came out and all he did was move the line so that our new line worked. We are now being told by Telkom that even though we were told that there would be ZERO cost to us at all in this transfer - that we must still pay this charge now for someoe doing nothing. This is unacceptable. I have paid the account up, as we were also told that they are going to disconnect us due to us not paying the amount and then we must also pay a reconnection fee!!! You cannot just ADD charges whenever you feel like it to people's accounts - especially if nothing was done and if you explicitly say that there are no costs to the person! I want this 'charge' credited to my account.

Since the recent upgrade of Telkom's e-mail suite to “Zimbra” I have been unable to download e-mails larger than 2 MB (Timeout Error). I made the mistake of contacting Telkom support on 10215, what a waste of my time; the agent introduced himself as 'Job' and he could not even perform that. After a lengthy explanation and attempts from my side to make him understand the problem, the solution provided by the 'EXPERT' he consulted was, not to receive such big e-mails. I requested to speak to the 'expert' and was kept holding on, after 20 min of holding on I eventually put the phone down, none the wiser with regards to the error I’m receiving. I know Telkom will not bother to listen to my complaint even if management got a hold of this complaint, what I can stress thought is Telkom must count their blessings, there are alternative suppliers out there and I for one will make it my priority to find an alternative service provider and to discourage others from ending up with the same frustration of 'Poor Service'. Telkom you will lose roughly R800.00 a month from myself, and more from others, I know this won’t lead to your to your financial ruin but remember the drops fills the bucket!!

I phoned Telkom to move my account over to my mother in June as I was moving house and would no longer require a landline or ADSL. My mother is a pensioner and only requires the line and not the ADSL. I asked the operator to cancel the ADSL but to move the phone line. The ADSL was moved (contracry to my request) and now I am being charged for moving the ADSL which I cancelled (AGAIN) as soon as I realised what was happening. It is not fair that I am being charged for something that I requested to be canceled before I moved.