Telkom SA

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Category: Services

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South Africa

Telkom SA Reviews

Emkino August 24, 2010
My account reflects that I owe money for a service I never received and there is nothing I can do about it
On 23 July I asked for a credit on the month that my line was down.

On 25 AUGUST, (over a month later!) the query is still open and I am being billed for the month I was down AND the following month.

I called the accounts dept and spoke to Thomas. He said he could not give me an answer as the query was still 'open'. He said it will show that I owe the money until the query is 'closed'.

He told me that he cannot close it and I have to wait for the correct dept to call me back as there is nobody I can follow up with.

One would think this is a simple query to sort out. My account reflects that I owe money for a service I never received and there is nothing I can do about it and nobody to help me.
Jekksse August 23, 2010
Only recently, have I received phone calls from their laywers wanting to collect outstanding amounts due
I had a Telkom account 3 years ago now. Only recently, have I received phone calls from their laywers (2 different firms) wanting to collect outstanding amounts due! I have explained in a lengthly letter what the situatiuon was surrounding that. Basically I had moved to a new house, and wanted Telkom to set up a line there. For various reasons they were not able to, but continued to charge me rental for a line and telephone account. I was not using it Telkom! I cancelled the account at a Telkom shop as soon as I found out Telkom had no infrastructure in my new area. Seriously, take me off you list for non-payment, and get your laywers off my back. It seems when one firm was not able to take any action, you handed me over to the next firm. Sort this out now please, I don't have time for this incompetence. I can't even remember what my telephone number was, it was so long ago!
shazco April 7, 2010
no service
6 days ago i noticed telkoms technicians working on the pole in the neighbours property. the next day i had no dial tone. My phone is stone dead. I reported the fault the same day but have had no response yet. I have reported it again and the most i get is a text message to my cell telling me the fault has been logged. I am trying to run a business but have no phone line nor internet connection. My income depends on these things.
Will telkom reimburse me for loss of income and also give me a refund on the rental for these days which they have not provided the service?

How long can it take to get service?
January 8, 2008
Slow ADSL connection
Poor performance of ADSL over the last three days. Phone call centre, wait in queue for over 60 minutes. Eventually hand up. Tried over 3 days at different times of the day for the last 24 hours no diffrenece.

Telkom call centres suck. I have had to contact the call centre over the alst 12 months on a number of occasions. My best waiting time was 45 minutes.

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