Anybody in Australia who has Telstra or Bigpond services connected should immediately cancel all services before they are extorted and defrauded by them, they will break the law to get out of contracts and will create debts in your name illegally if you complain about the problems, they don't return customers money or honor settlements they agree to, they charge whatever they like when they like and double dip on phone calls, they will never keep a promise or honor australian law.
Don't bother going to the T.I.O. about Telstra as they will ignore and dismiss evidence for Telstra, the T.I.O. is actually helping Telstra to defraud customers and break the law.
EVERYONE IN AUSTRALIA NEEDS TO CANCEL ALL SERVICES FROM TELSTRA & BIGPOND BEFORE THEY ALSO GET DEFRAUDED, EXTORTED AND SLANDERED BY THEM.
More to come later.