I've had calls from this company day in and day out for weeks. They hang up as soon as I answer, and it's impossible to get to a representative once you call them back - they put you on hold for 20-30 minutes. When I finally got to a life person, she almost killed me with her question. She asked if I am happy with the service?!?!?! Wrong question to ask a person who was called and hung up on for weeks. I said NO!

Dear Sir/Madam
I have a lot of problem with Telstra customer service in the last 2 years. Recent one is :They banned my home phone number from the access to override code. I hade that access till the May 2009 . In the May 2009 I moved to another Sydney Suburb (from Blacktown to Mount Druitt). I couldn’t keep my old number ( people from Telstra said to me), because of that I got new home phone number. Few weeks ago I have been registered to another company for international calls. When I tried to use that prefix (ex: 1414 0011 + country number+ city number + private number ) I have got message “The number which you called is not available from this service. Please call Telstra on number 13 22 00”. I rang the number 13 22 00 many times and people who are working there didn’t know what I’m talking about. I contacted the company which prefix I wanted to use. They said from they side everything is OK. After many try I wrote the complain to the Telstra complain department.. I got a call today – Tuesday 21/12/10 from lady called BARU from this department. She stated that she’s my case manager and understood my problem. Baru advised me to call the company which prefix I want to use and ask them to call Telstra. I said to her that another company doesn’t have anything with my home phone number. No one can’t talk with Telstra in behalf of me(Telstra didn’t allow me talk with them when my husband ‘s name was on the our Telstra bill only).
. Baru was kind of pushing me to call that company (Vitel) and ask them to talk with Telstra people about my problem with them. Baru asked me can she clos my case. For me it looked like she just wonted to get rid of me. People from another Company (Vitel) couldn’t believe that I got that advise from Telstra complain department.
I don’t know what to do. Over the phone they are useless, writing complain didn’t give me any result . Can you please advice me what to do.
Kind regard

Marija Derikuca
26/26A
Hythe Street
Mount Druitt
Nsw 21770
My e-mail : [email protected]

about two years ago my husband and I had two telstra mobile phones, telstra home phone and telstra wireless broadband, when we moved o the city we decided we had no further use for telstra's constant foolishness so we paid about $1500 to end our plans and at the same time we disconnected the home phone and the internet. Many months later the tennant in our previous home forwarded a telstra bill to me, of course they were still billing us for the disconnected services. When I rang telstra they were rude to me and told me the services were not disconnected and that I should have given them a forwarding address, I said why do you give a forwarding address to a company you dont want to deal with? At that point the woman offerred to reduce the outstanding amount to around $300 which she felt was more than generous, I felt it was still a rip off and said I would think about it, at this point I was assured the services were disconnected. I then got a bill again for around $800 with a threat of debt collection, so I rang and said I would take the $300 offer (which I was previously told would remain available) but there seemed to be no record of the previous contact, or of my services being disconnected - after much holding and transferring a young man told me he needed a conflab with a supervisor who was away and would call me back the next day, which of course never happened. A couple of months later I recieved a letter from debt collectors for around $900, telstra now refuse to talk to me since it is in the hands of debt collectors now, the debt collectors asked me to email the saga to them so they could consider it, that was over a month ago and I still have had no resolution. Thanks Telstra - way to go, give me a black mark on my credit rating as your final insult to me after years of torturing me with abysmal service, rude phone people and hours of time wasting.

We had just moved into our rental house in North Brisbane & I was trying to connect the home phoneline. I call Telstra and everything is going fine, the girl is asking the normal questions etc. I mention Im from New Zealand so she offers me an international calling package for $10. I agree to take this offer and I ask her, "how much will it cost to call New Zealand per minute?". She says, "Hold on I'll find out for you". She puts me on hold for 7 minutes and never comes BACK. Like wtf? So I ring back Telstra and some other female answers from a totally different Telstra call centre. I say,
"Hi, I was on the line with a Telstra operator trying to connect a new home phoneline & she put me on hold & never came back".

She goes:
"Yeah..?"
Im thinking well are you gonna frickin help you idiot lol.Im like, WELL CAN YOU HELP ME I WAS TRYING TO CONNECT MY PHONE LINE AND GOT CUT OFF.
She thinks about it, & the rest of the convo went like this:
name?
I tell her
can you spell it?
I spell it
Address?
I tell her
Can you spell it?
I spell it
Suburb?
I tell her
Can you spell it?
WTF.
Trust me, my name or address are not exactly the most fanciest of names, their plain common english words.
I hung up.
Next day I try again. Let me remind you this is all just to connect my dam landline.
I get a female and shes really good, awesome communication skills. She offers me a cheaper international deal & states that I will only pay half the connection fee as I have a HEALTHCARE card. I tell her about all the hassle I had been through & she offers me one months credit on my first phone bill. I hang up happy as larry.
The bill comes in the mail and what do ya know.
FULL PRICE CONNECTION FEE
NO CREDIT has been applied to my first phone bill
&
NO INTERNATIONAL PACKAGE RECORDED ON MY ACCOUNT.
GODDAM.
I call Telstra and they have never heard of discounts on connection fees from a HEALTHCARE CARD only PENSION CARDS. This is after the operator who told me this, had gone on for a good 2 minutes telling me about how great it is to get discounts on a HEALTHCARE CARD. I get the international package added to my account and she apologizes, and thats it.
I can promise you I will never ever recommend TELSTRA to anyone. They are slack & deceiving, and it took all of this drama just to connect a simple landline connection. I had originally wanted to connect with OPTUS but they dont cover my area =(.
DO NOT RECOMMEND TELSTRA, way too complicated!!!

30 years ago I stopped dealing with Telstra. My reasons were as follows.

Telstra is arrogant, incompetent, greedy, deceptive and in the main lazy and unresponsive to the people who pay exorbitant charges for a second rate service.
5 years ago I moved into a unit that hadn't had the phone on for some time. I went with a NZ ph. provider (AAPT) and have been pleased with hte service they give me but I have a problem:
I CAN'T ESCAPE THE IDJITS AT TELSTRA !
When the phone was installed
I had a chat with a Telstra sub-contractor who informed me the junction box was a total mess and should be totally replaced.
IN THESE LAST 5 YEARS TELSTRA HAS "FIXED" THIS SERVICE ON NUMEROUS OCCASIONS WITH ALWAYS THE SAME FAULT !
The fault is HR (high resistance) caused through moisture.
Yesterday my phone and internet was working FINE until 2 Telstra techs came and "fixed" the problem yet again.
Today the phone doesn't work and the internet keeps dropping out.