I am more than furious at Telus's remark saying they do not refund equipment purchased from other shops!

CCTS said that this is Telus response to my complaint about Telus Mobility wireless stick and the old ADSL modem I now have as a antiquated reminder just to piss me off everytime I look at it sitting there being useless. It is hard for me to throw out a barely used ADSL modem that cost me $300, understandable so wouldn't you agree?

TELUS has agreed to credit your account for the wireless stick, however about the ADSL modem, they say they do not refund equipment purchased from other shops.

I bought the ADSL modem back in 2001-2002 at Future Shop with Telus name on the box and Telus contents inside the box showing me how to hook up to Telus ADSL. I paid $300 for the modem and I was suppose to get a rebate on it of close to $200 after I hooked up. Future Shop failed to tell me that Telus needed to have a port installed before I could use the modem and so I waited for 9 months before Telus installed a port. This was in Richmond BC. Since I waited so long to get hooked up I lost the $200 rebate because by that time Telus had changed their rebate on the modem. I only used the modem for a little while and there was no ADSL service where I moved to after using the modem only a short while.