Telus sent this company debt to a collection agnecy under a personal name, which happened to be mine.

I'm unsure how they got my SIN number, perhaps from my other accounts, which I am going to be canceling soon, but they also attached a bogus birthday, which further complicates the whole situation.

If you're travelling in the US buyer beware. I placed 4 short calls over 3 days and got hit with $100 in roaming fees. $25 per 3 minute call. There is no justification for this. Then they stated that I'd gone over my account limit and cut me off without warning. Then charged a $30 reconnection fee. The CRTC should be all over these corrupt cats.

Telus Mobility has terrible cell phone connections. Connections are choppy and calls frequently drop. Telus cuts off service after admitting that their record-keeping system is inaccurate, then refuses to waive the reconnection fee, even though it is, by Telus Mobility's own admission, the fault of their system. Telus Mobility customer service representatives are unhelpful, rude and incompetant. It is little wonder that Telus has one of the worst reputations for a cell phone carrier. You may recall that there have been shootings on the Telus building in Vancouver by angry customers. You may also recall that the local Vancouver news reported that the cell phone company left business customers and residential customers without any service for months. The Telus Blackberry frequently loses network connection. In additional the blackberry fails to show call lists consistently.

Avoid Telus and Telus Mobility like the plague.

I made the mistake of getting a new Samsung Instinct from Telus in mid June and I've been having problems with Telus ever since. The phone had all sorts of issues and Telus deemed it DOA so they gave me another one. The second one has more issues than the first one and when I called customer service, they put me through to tech support. By the time they had completely their "investigation" the 30 day defective policy had expired. What was funny about their "investigation" was that they never contacted me. Hmmm... I made them aware repeatedly that time was running out. Apparently they didn't care at all.

The phone has now been shipped away for servicing and will take 8 to 10 weeks and if they can't fix the problem I have to pay a $45 charge. And if they can't repair it, they will give me a $150 credit to put towards a new phone at the no contract price! That won't even put me close to buying another phone of the same abilities. I don't think Telus carries any phones that cost less than $200.

Its clearly apparent that there is a problem with the Samsung Instinct and Telus just won't fess up. When I call they make me feel that the issues I'm having with the phone is just my phone and nobody else's. YA RIGHT! Then I have to remind them that I've had 2 phones in a row that haven't worked properly. Its not just a coincidence!

Isn't there a Lemon Law in Canada that doesn't just apply to cars?

Well to start off, I used to have a contract with Rogers. At the end of the 3yr term, I opted to switch to Telus and keep my phone number with the promise of good, affordable service and good plans. That was sure a huge mistake. Here are a few of the issues I have had with telus in the 1yr that I have been with them.

Dropped calls
No signal
Can't send SMS or MMS
Can't recieve SMS or MMS
Txts being sent from numbers other than my own (including area code)
Txts being received from numbers other than my friends (including area code)
No internet
etc etc... The list goes on as I am sure anyone else who uses Telus can attest to.

Anyway, for the second or third time since I signed up with Telus, I haven't been able to receive txts. I called them up and they tried to do what ever it is they do on their end to make things work. After messing around with settings for a while, they came to the conclusion that it must be my phone that is broken, and not their service as they are not having any problems with it at that specific moment. As I was able to send txts, I didn't think this to be true, so I kept calling back every day for 3 or 4 days. Eventually they told me to go in to a Telus Mobility and have them try to service my phone because apparently I was doing something wrong. I went to the Telus today, and had them look at it. The woman there looked at the phone for one minute and decided that she had done all she could, and told me to phone up Telus *611 from their store and have them service the phone over the phone while I was there. I was of course greeted by some idiot who had no idea what they were doing, and after a couple minutes, they transferred me to "one of their co-workers" who could assist me further. The long story short here is that I was on the phone with them for over an hour while they did a bunch of crap and ended up just pushing all my txts through, but not before asking me if my inbox was full. What kind of fool do they take me for? Anyway after it was all said and done, I was able to receive txts again. At that point I asked if I was going to get some kind of credit back to my account for this inconvenience (I rarely use my phone to talk; it's mostly just txts for me.) They asked me how many days this was going on for, and I let them know that I have had nothing but issues ever since I signed up, but this specific issue was going on for about 4 days. He then said that based on that, he could only credit me back $3 as apparently that is what four days of no service is worth. Now my monthly bill is $60 which includes.
Unlimited txt and internet
350 daytime minutes
evenings starting at 9pm
free weekends.
How they came to the conclusion that 4 days of no service was only $3 credit is beyond me. With that logic in mind, that would be $0.75 a day, and in a 31 day month, my bill would only be $23.25... That seems pretty bogus to me. It is all they were willing to offer me though, so I took it.
That was just my most recent issue. I won't even get in to my first months bill, or any other of the issues I have had with them. It just seems like Telus is a money hogging scam trap of a company that lies to you to get you to sign in to a contact with them, and then does not deliver what they promise you. If you go to their site and check out their agreement, it actually says that they don't guarantee you any service with regards to any of their services.
I guess I have to deal with this BS for another 2 years, or pay almost $500 to get out of this hell hole of a contract.