I had a LG chocolate spin cellular phone through telus. I bought it about a year ago and in the past week the vibrate would not work on the phone. I took it into telus and the lady working there, Colleen, starting fooling around with my phone. She 'acidentally' deleated everything from my phone! All my contacts, ring tones, pictures, videos... everything. I did not even have a phone number for my phone after she was done and I did not have service to my phone.

Telus did not offer me any compensation for thier mistake and left me with a phone that does not work. The only offer they made was that I could pay for a new phone even though they were the ones who deleated everything. Do not let anyone touch your phone without saving all of your contacts and any other information before hand. They are not technicians and clearly do not know what they are doing.

My 3 year contract was finished Telus Mobility in Ontario in June/08, I DID NOT have to renew with said company again, but because I was a customer of theirs since 1986, I thought that loyalty was a good thing in any business transaction, unfortunately with telus Mobility it, s NOT !
So my cell phone was worn out to the point that I couldn't read the screen anymore so I decided to sighn again on another 3 yr. contract. When I went into a Telus Store to renew my contract and get another cell phone, the associate asked if he could see if my contract as it was previousely written would still serve my needs. He checked a history of billing and said he could save my some money if he custom made another plan for my CURRENT needs, he went on to suggest a FAVE5 plan because I was using the same 4 0r 5 numbers all the time which was true, because they were family & close friends.
So he made other minor changes along with adding this "FAVE 5" feature that was going to save me the biggest dollars on my monthly bill, well unfortunately I was my first experience with this new plan, and I didn't remember the Telus associate stressing the impotance of adding in the numbers I called the most right away, and because I had not, I ended up paying full price for these numbers I failed to add in.My first bill after signing the new cantract and changes to the contract went from average of $150.00 to over $400.00, so I was shocked to read this so i made numerouse calls to Telus, no one was interested in hearing me, or helping me sort this out and said sorry, you were supposed to go to a website and add them in. I know I was partly to blame and I told them that ( a total of more than 6 calls) and who knows how many minutes going through the automated phone jungle of theires, but I also said I thought their associate had a part in it also, why didn't he offer to help me add them on that website emediately while I was at the Telus store, seems it would have been soo simple since I was the only customer in the store at the time.Ok so after many more calls to Telus and many more minutes or hours waiting again, I got the same answer, sorry it was up to you to add those numbers in yourself. Great, now my second bill comes in, it, s almost $700.00 now, i call some more, I get more voices blaming me instead of listening to ALL the facts, so now i drive to the Telus store and ask this time if the associate would help me add those 5 numbers in my FAVE 5 so my billing will go down, LIKE IT WAS SUPPOSED TO...so after his initial reluctance he ask's me for the 5 numbers and he said .. ok now, they are added in.
Finally, I think I have this thing resolved I get the 3rd. bills after sighning the new contract, now it's over $900.00, ok I call again, finally speakes to another phone rep. he says the best he can do, since he can only make adjustments on "ONE" monthes billing, he took $152.00 off. Um thanx, your too kind I said, now what about the other 2 monthes, no ajusting because he said I didn't report it right away, Humm, How many phone calls and waiting and trying to explain to these "SALES ORIENTED ONLY THINKING " phone answering associates does it take for them to actually LISTEN???
Now i, m sure you can read my frustration as I type, long story short, I tried telling them, when I went to tye Telus store to actually have the store associate add my 5 numbers, well he added them in the wrong box, he added them to a future numbers box, I waent back and asked for a copy, sure enough, he said he made a mistake, and for me to call Telus, he handed me a "customer " care..or non -care phone number., seems it was the same number i was calling all along in this going on 5 month fiasco. So, they still won't take any responsibility for their errors, and are adament that I take ALL the responsibility for the wrong that has been done, and now I tried to talk to them to make arrangements to work on paying down my bill, "or theires", because I don't have all the money to pay t off, so the last phone call to them, Mar. 31/09 they said if i can't make arrangements to pay it off in full over $(970.000), they are going to put me in collections, and I translate that to mean if i don't pay it all, they are going to ruin my credit report, now how is that going to help them?.
I guees they need to make examples of loyal customers of more than 23 years to show that no one messes with them !
I can't help but think, , , wouldn't it be easier to come to an arrangement or compramise (which is all I asked for through this whole nightmare), , , than to find and spend millions on advertising finding a "new" customer???

Very frustrated
Wayne Baillargeon

My husband and I both lost our jobs due to the economy and I called Telus Mobility to let them know that I had every intention of paying my bill but I couldn't do it until either one of us started to work again. Their response was to tell me that I needed to make a payment plan with them, which is ridiculous since I can't make a promise to pay them if I haven't got the money!! I tried to reduce my monthly service plan down from $100.00 a month but they won't allow me to do that until I sart paying down the bill, but how can I do that IF I DON'T HAVE A JOB?????? I have tried 5 times now to speak with them regarding this issue and I keep getting the same crap from them and I am so frustrated and upset, they just don't care and are not willing to do anything to remedy the situation. I have been a client of theirs for over 8 years and have spent thousands of dollars with them and this is the 'cutomer support' (and I use that term loosely) I get. What can I do? I can cancel 3 of my phones with them but not until I make payments. What do I do??

I bought my phone and the battery died 6 months later. The store (Future Shop - bad decision also!!!) told me that any problems under 1 year have to be dealt with by Telus. When I contacted Telus I was told of 2 choices, local repair centres or the mail in exchange program. I contacted one of the local repair centres only to be told that if the battery was bad they would install it but it would not be free. So much for 1 year warranty!!! I was told that the only way it would be covered under warranty was through the mail in exchange program, so I contacted Telus and started the process. I was told that they don't ship only the battery, but the whole unit will be exchanged (not too happy with that, but oh well.) In a few days I received the phone and sent my old one back to them, all is well. Two months later My bill is 100 dollars more than usual, so I phond and was told that my old phone had signs of abuse so they charged the 100 bucks. My phone had no abuse whatsoever, it had never been dropped, rained on etc. When I called the exchange dept I was told that they don't asses the phone condition, but that the manufacturer does this and reports to them. When I asked to talk to the manufacturer I was told that is not possible, so I asked to have my old phone sent back and was told that is also impossible. At that point I was told that the charges WILL NOT BE REVERSED no matter what I said and asked if there is anything else they can help me with !#@$% I told them that they have just lost a customer and was told "that is your decision". Bye Bye Telus, never again.

TYelus is supposed to Activate my hjome internet line for my internet provider. Well it's been almost 2 months, and after repeated requests from my DSL provider they seem to be ignoring those requests. They've religiously charged me for "DSL line Maintenance" but without providing the service, I think that they're bitter about me going to someone else for my internet needs. They are a con job and have made me lose complete respect for their "future is friendly" slogan